Delta.com Bug Reporting: The Official Master Thread
#1848

Join Date: Jun 2015
Programs: Delta GM; FB Plat; HHonors Diamond; Hertz PC; National EE
Posts: 199
Had this issue a couple of weeks ago, using my gf's full middle name. Retried leaving it out, no prob. It seems maximum string length or other bounds checks make it fail on the final confirmation.
#1850
FlyerTalk Evangelist


Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,805
Just booked a ticket and noticed there's a slightly new design/UI to the purchase pages. It basically defaults you to the express purchase method.
Not a huge deal, but my entire name is lowercase now - "goose lee" instead of "Goose Lee".
I'm sure this doesn't affect anything, but just an odd choice. I'd think if anything would default, it'd go to all caps.
Not a huge deal, but my entire name is lowercase now - "goose lee" instead of "Goose Lee".
I'm sure this doesn't affect anything, but just an odd choice. I'd think if anything would default, it'd go to all caps.
#1853
Join Date: Apr 2001
Location: Arlington
Programs: A few airlines and hotels
Posts: 59
I had an interesting experience last week when trying to buy tickets for me and my family on Delta.com . It kept erasing the process of the reservation/purchase . Finally I called the “web help” folks . Helpful but it took almost two (2) hours to purchase 1st class tickets (domestic) on the phone . They had to call me back since it was obvious there were having trouble with the website reservation system . Oddly enough this week I attempted to buy tickets on Air France (Premium) which as far as I know is managed by Delta and had the same experience . So I called on the phone and without acknowledging any technical problems the ( always polite) agent began asking me for all the data so she could do it manually over the telephone (!) . I did not have the time to go trough this again so I told the agent I wanted to think about it . I am considering Lufthansa or BA. Anyone else have had similar experience lately? Thank you!
#1854
Join Date: Dec 2004
Posts: 41
Disapearing Online Itn
Mine stopped showing in the middle of a trip so I couldn't check in. Called Delta at midnight ET (at this point it was well over 7 hrs this had been ongoing) and spoke to 3 reps (including web support) and they all acted like it was the first time they had seen or heard about it and weren't inclined to report it. Still not working today.
#1857
Join Date: Apr 2001
Location: Arlington
Programs: A few airlines and hotels
Posts: 59
I had an interesting experience last week when trying to buy tickets for me and my family on Delta.com . It kept erasing the process of the reservation/purchase . Finally I called the web help folks . Helpful but it took almost two (2) hours to purchase 1st class tickets (domestic) on the phone . They had to call me back since it was obvious there were having trouble with the website reservation system . Oddly enough this week I attempted to buy tickets on Air France (Premium) which as far as I know is managed by Delta and had the same experience . So I called on the phone and without acknowledging any technical problems the ( always polite) agent began asking me for all the data so she could do it manually over the telephone (!) . I did not have the time to go trough this again so I told the agent I wanted to think about it . I am considering Lufthansa or BA. Anyone else have had similar experience lately? Thank you!
#1858




Join Date: Aug 2004
Location: GRR
Programs: Delta Diamond & Million Miler
Posts: 1,425
#1859
FlyerTalk Evangelist




Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,163
I bought two tickets a couple of days ago and had no problems. One of them I logged in during the purchase, the other I was logged in from the beginning. In both cases I selected C+ seats.
#1860




Join Date: Aug 2004
Location: GRR
Programs: Delta Diamond & Million Miler
Posts: 1,425
Solution

Just logged on and was able to confim comfort choice seats.



