Originally Posted by
txampa
I had an interesting experience last week when trying to buy tickets for me and my family on Delta.com . It kept erasing the process of the reservation/purchase . Finally I called the “web help” folks . Helpful but it took almost two (2) hours to purchase 1st class tickets (domestic) on the phone . They had to call me back since it was obvious there were having trouble with the website reservation system . Oddly enough this week I attempted to buy tickets on Air France (Premium) which as far as I know is managed by Delta and had the same experience . So I called on the phone and without acknowledging any technical problems the ( always polite) agent began asking me for all the data so she could do it manually over the telephone (!) . I did not have the time to go trough this again so I told the agent I wanted to think about it . I am considering Lufthansa or BA. Anyone else have had similar experience lately? Thank you!
I am responding to my own ? since there were no responses. This for the benefit of someone someday.....( call it solidarity amongst travelers) After some research in the AF page I found a way to contact the "web help" folks by email ( not easy since some of the help links have not worked for years ) .I got a response from a supervisor suggesting I do everything on the phone (...) . Also she stated she would have a "tech" do a mock run of my travel itinerary just in case... A few hours later the website ( at least for that route ) was bug free and I was able to take care of my business in less than 10 minutes. VOILA!!
