Problems and Issues with SkyMiles Award Availability Calendar: The Definitive Thread
Sep 13, 2010, 5:58 pm
#856
Join Date: Mar 2004
Location: San Francisco, CA
Programs: DL PM/MM, Hilton Silver, SPG+, Hertz PC
Posts: 7,899
Thanks. That's my return flight (to SFO).
I just checked that if I select F/J then all the usual suspects show up and with half-empty seatmaps in Y, but when I select Y delta.com wants me to spend the night in AMS.
I just checked that if I select F/J then all the usual suspects show up and with half-empty seatmaps in Y, but when I select Y delta.com wants me to spend the night in AMS.
Sep 13, 2010, 6:01 pm
#857
Join Date: Jul 2010
Location: MKE
Programs: DL-MM-Diamond HH-Diamond
Posts: 3,218
I just selected economy class one way and that is what came up with a ton of options and seats available on every flight. Those are such busy travel days, everyone will be off work on that Monday traveling home.
Sep 29, 2010, 7:42 am
#858
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,644
Award calendar frustration
I'm sorry, I swear I did a search, but couldn't find a thread for this which I'm sure exists. Mod, please feel free to move.
I'm an infrequent DL flyer but am now in possession of a huge amount of DL miles due to the NW merger and am trying to use some. The award calendar told me that two seats were available in Medium to fly BOSDUB in December, so I went to book them. The system tried to charge me the peak price of 125K per.
I called and got through to tech support where the guy told me that the calendar was there to "assist" me and might not be accurate. I asked why it wasn't linked to real-time availability and he said that it wasn't possible. Why not? He didn't know but transferred me to Buster the supervisor.
I repeated the information to Buster, who also repeated that the calendar was just there to "assist" me. I told him that it wasn't really assisting me if it told me the wrong amount. Yes, he admitted, the calendar was sometimes wrong, but it was just there to assist me and could be wrong. I asked Buster why they didn't fix the calendar or at least make the wording more clear that "assist" means "could provide inaccurate information for the one task it was set up to fulfill." Buster, now talking to me as if I am the world's biggest moron, told me that they are trying to get the calendar removed. I asked why they didn't just get the calendar fixed instead of removing it. Buster informed me that it wasn't his job and IT wasn't taking care of it. Then, Buster and I parted ways.
As I said, I don't fly DL too often but have seen a ton of complaints about the program. Now I know why.
Mike
I'm an infrequent DL flyer but am now in possession of a huge amount of DL miles due to the NW merger and am trying to use some. The award calendar told me that two seats were available in Medium to fly BOSDUB in December, so I went to book them. The system tried to charge me the peak price of 125K per.
I called and got through to tech support where the guy told me that the calendar was there to "assist" me and might not be accurate. I asked why it wasn't linked to real-time availability and he said that it wasn't possible. Why not? He didn't know but transferred me to Buster the supervisor.
I repeated the information to Buster, who also repeated that the calendar was just there to "assist" me. I told him that it wasn't really assisting me if it told me the wrong amount. Yes, he admitted, the calendar was sometimes wrong, but it was just there to assist me and could be wrong. I asked Buster why they didn't fix the calendar or at least make the wording more clear that "assist" means "could provide inaccurate information for the one task it was set up to fulfill." Buster, now talking to me as if I am the world's biggest moron, told me that they are trying to get the calendar removed. I asked why they didn't just get the calendar fixed instead of removing it. Buster informed me that it wasn't his job and IT wasn't taking care of it. Then, Buster and I parted ways.
As I said, I don't fly DL too often but have seen a ton of complaints about the program. Now I know why.
Mike
Sep 29, 2010, 12:28 pm
#859
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
Sep 29, 2010, 12:33 pm
#860
Join Date: Jan 2010
Location: Here, There, Everywhere & Occasionally GRR
Programs: DL-DM, PC-PM
Posts: 672
Quick answer to get the rewards calendar to show more accurately is to tick it forward one month and then back to the month you want. If you have any sort of status, call in to the line and tell them you are trying to book tickets and that you picked x flights for 25k miles, but when you get to the checkout page it ups it to 125k miles. YMMV on that call tho. Delta IT won't be any help in this situation as they are the ones who could fix it, but have not done it yet.
Although the quote below is something new that we haven't heard yet and is quite troubling (bolding mine).
Although the quote below is something new that we haven't heard yet and is quite troubling (bolding mine).
<snip>
I repeated the information to Buster, who also repeated that the calendar was just there to "assist" me. I told him that it wasn't really assisting me if it told me the wrong amount. Yes, he admitted, the calendar was sometimes wrong, but it was just there to assist me and could be wrong. I asked Buster why they didn't fix the calendar or at least make the wording more clear that "assist" means "could provide inaccurate information for the one task it was set up to fulfill." Buster, now talking to me as if I am the world's biggest moron, told me that they are trying to get the calendar removed. I asked why they didn't just get the calendar fixed instead of removing it. Buster informed me that it wasn't his job and IT wasn't taking care of it. Then, Buster and I parted ways.
I repeated the information to Buster, who also repeated that the calendar was just there to "assist" me. I told him that it wasn't really assisting me if it told me the wrong amount. Yes, he admitted, the calendar was sometimes wrong, but it was just there to assist me and could be wrong. I asked Buster why they didn't fix the calendar or at least make the wording more clear that "assist" means "could provide inaccurate information for the one task it was set up to fulfill." Buster, now talking to me as if I am the world's biggest moron, told me that they are trying to get the calendar removed. I asked why they didn't just get the calendar fixed instead of removing it. Buster informed me that it wasn't his job and IT wasn't taking care of it. Then, Buster and I parted ways.
Sep 29, 2010, 1:55 pm
#861
Join Date: Sep 2005
Location: GNV which is not where we would like to be :)
Programs: ABP, Mr. Mom without the kids, Signor Mucci, DL PM, HH & Hyatt Diamond
Posts: 4,526
Wirelessly posted (BlackBerry8310/4.5.0.182 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)
Top of the Delta SkyMiles forum page is this thread - Delta.com Bug Reporting: The Official Master Thread, and IIRC there is another thread with"award calendar" in the thread title.
Originally Posted by mikeef
I'm sorry, I swear I did a search, but couldn't find a thread for this which I'm sure exists. Mod, please feel free to move.
I'm an infrequent DL flyer but am now in possession of a huge amount of DL miles due to the NW merger and am trying to use some. The award calendar told me that two seats were available in Medium to fly BOSDUB in December, so I went to book them. The system tried to charge me the peak price of 125K per.
I called and got through to tech support where the guy told me that the calendar was there to "assist" me and might not be accurate. I asked why it wasn't linked to real-time availability and he said that it wasn't possible. Why not? He didn't know but transferred me to Buster the supervisor.
I repeated the information to Buster, who also repeated that the calendar was just there to "assist" me. I told him that it wasn't really assisting me if it told me the wrong amount. Yes, he admitted, the calendar was sometimes wrong, but it was just there to assist me and could be wrong. I asked Buster why they didn't fix the calendar or at least make the wording more clear that "assist" means "could provide inaccurate information for the one task it was set up to fulfill." Buster, now talking to me as if I am the world's biggest moron, told me that they are trying to get the calendar removed. I asked why they didn't just get the calendar fixed instead of removing it. Buster informed me that it wasn't his job and IT wasn't taking care of it. Then, Buster and I parted ways.
As I said, I don't fly DL too often but have seen a ton of complaints about the program. Now I know why.
Mike
I'm an infrequent DL flyer but am now in possession of a huge amount of DL miles due to the NW merger and am trying to use some. The award calendar told me that two seats were available in Medium to fly BOSDUB in December, so I went to book them. The system tried to charge me the peak price of 125K per.
I called and got through to tech support where the guy told me that the calendar was there to "assist" me and might not be accurate. I asked why it wasn't linked to real-time availability and he said that it wasn't possible. Why not? He didn't know but transferred me to Buster the supervisor.
I repeated the information to Buster, who also repeated that the calendar was just there to "assist" me. I told him that it wasn't really assisting me if it told me the wrong amount. Yes, he admitted, the calendar was sometimes wrong, but it was just there to assist me and could be wrong. I asked Buster why they didn't fix the calendar or at least make the wording more clear that "assist" means "could provide inaccurate information for the one task it was set up to fulfill." Buster, now talking to me as if I am the world's biggest moron, told me that they are trying to get the calendar removed. I asked why they didn't just get the calendar fixed instead of removing it. Buster informed me that it wasn't his job and IT wasn't taking care of it. Then, Buster and I parted ways.
As I said, I don't fly DL too often but have seen a ton of complaints about the program. Now I know why.
Mike
Sep 29, 2010, 2:12 pm
#863
Join Date: Feb 2006
Location: PHX
Programs: AAdvantage Platinum, SkyPesos peon
Posts: 128
The Delta award calendar is there to "assist you" out of as many SkyMiles as possible, at the most inflated cost, at the worst schedule times, and with the maximum number of in-route connections. You have no right to a Delta redemption anyway, since you accumulated WorldPerks miles. It's customers like you who give SkyMiles a bad name by trying to redeem miles earned on a predecessor carrier, expecting to receive value, then complaining when Best in Class Delta tries to extort miles from you.
Always remember that the award calendar is not broken. It is working precisely as Delta designed it to work!
Always remember that the award calendar is not broken. It is working precisely as Delta designed it to work!
Sep 29, 2010, 2:18 pm
#864
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
Sep 29, 2010, 2:20 pm
#865
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
The Delta award calendar is there to "assist you" out of as many SkyMiles as possible, at the most inflated cost, at the worst schedule times, and with the maximum number of in-route connections. You have no right to a Delta redemption anyway, since you accumulated WorldPerks miles. It's customers like you who give SkyMiles a bad name by trying to redeem miles earned on a predecessor carrier, expecting to receive value, then complaining when Best in Class Delta tries to extort miles from you.
Always remember that the award calendar is not broken. It is working precisely as Delta designed it to work!
Always remember that the award calendar is not broken. It is working precisely as Delta designed it to work!
Sep 29, 2010, 2:30 pm
#866
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
Nearly two years into the merger it seems that a fix for Delta's massive IT shortcomings is simply beyond the capabilities of DL's in-house staff.
Perhaps the partnership with Air Nigeria could be expanded to include VK's assistance in this effort. Their website (http://www.myairnigeria.com/en/ng/homepage.shtml) seems to have at least the same level of functionality as DL's.
Perhaps the partnership with Air Nigeria could be expanded to include VK's assistance in this effort. Their website (http://www.myairnigeria.com/en/ng/homepage.shtml) seems to have at least the same level of functionality as DL's.
Sep 29, 2010, 3:08 pm
#867
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
Sep 29, 2010, 4:14 pm
#868
Join Date: Apr 2005
Location: DEN
Programs: Free checked in bag on UA & DL. Free icecream at Marriott checkin.
Posts: 2,862
The Delta award calendar is there to "assist you" out of as many SkyMiles as possible, at the most inflated cost, at the worst schedule times, and with the maximum number of in-route connections. You have no right to a Delta redemption anyway, since you accumulated WorldPerks miles.....
Always remember that the award calendar is not broken. It is working precisely as Delta designed it to work!
Always remember that the award calendar is not broken. It is working precisely as Delta designed it to work!
Sep 29, 2010, 5:05 pm
#869
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
Sep 29, 2010, 5:18 pm
#870
Join Date: Feb 2004
Location: NYC
Programs: Amtrak Select Plus, Marriott Platinum, Marriott Lifetime Gold, Hilton Diamond
Posts: 3,123
Wirelessly posted (BlackBerry8320/4.5.0.81 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)
Clean your IT house, DL. If my company deployed the mess you do, we'd be out of business by now.
Clean your IT house, DL. If my company deployed the mess you do, we'd be out of business by now.