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Compensation: Mechanical Problems and Issues

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Compensation: Mechanical Problems and Issues

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Old Mar 25, 2005 | 1:51 pm
  #16  
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Originally Posted by Cholula
First I've ever heard that term.
Kinda scary when you think about it. No wonder my suitcases only last a year or so.
I was thinking the luggage stuffer was how they got Dovster on board.
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Old Apr 8, 2005 | 11:05 pm
  #17  
 
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DL excellent handling of a Mechanical delay

Also, my FIRST flight of the year !!! PHX-SLC-SJC. Finally experienced the all coach 738 PHX-SLC. Wasn't that impressed. Ya, a tad more pitch, but having not travelled in a few in coach, the seats are freakin narrow. Way better than an RJ tho. Got my 3-day upgrade SLC-SJC on a T-fare 733.

[B]NOW TO THE POINT The plane would not pressurize. Geeez, plane is full, other later flights were RJ's with 1 more 733. GA was awesome in giving perodic announcments as to the status. Not good news, but let us know timley....very good in keeping the troops informed and anxiety to nil. After 40 minutes, they advised the plane aint moving, but they are taxing another 733 from "the hanger." I thought, wow! Do they have spares for this reason scattered about? Maybe called, "Hot Spares?" Never experienced that before. Awesome. Only about an 1:30 hour delay. Kudos to the SLC staff!

Walked on and had a seat-gasm...compared to the all-coach 738; nice big comfy FC seat, even though it was an older 733. I so miss the FC on so many flights.
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Old Apr 12, 2006 | 7:09 am
  #18  
 
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Any Compensation for Lost Day due to in flight Mechanical

My wife was on DL 1685 yesterday on her way to CVG to connect to DL 44 to CDG. She was traveling on a BE Skysaver Award. DL 1685 experienced a cracked windshield in flight and did an emergency landing at ORD. Unfortunately, by the time they sorted everything out there was no option to get to CDG on the evening of the 11th. DL did put everyone up in hotels and got them to CVG late in the evening. Those traveling on International itineraries are stuck till the evening flights of April 12th. While they did a fair job of picking up hotels and meals, we have lost a day of our vacation in Paris (I'm already in CDG on a business trip).

My question is has anyone experienced similar and is there any compensation for the lost day. I'm going to see if they will allow us to change our return by a day later without penalty.
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Old Apr 12, 2006 | 7:16 am
  #19  
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Originally Posted by CyclingFan
My question is has anyone experienced similar and is there any compensation for the lost day. I'm going to see if they will allow us to change our return by a day later without penalty.
That is a reasonable expectation.
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Old Apr 12, 2006 | 7:31 am
  #20  
 
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Better hope your connection is on Delta too.

NW shafted me when I missed my Delta connection in Boston coming back from Amsterdam after NW backed up into another 747 causing a multi-hour delay. Paid hotel out of my own pocket and was given drink certs/250 miles as compensation.

If your connection was on NW they took care of you.
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Old Apr 12, 2006 | 11:52 am
  #21  
 
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Originally Posted by sxf24
That is a reasonable expectation.
Agreed.

CyclingFan, let us know how it turned out. Good luck.
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Old Apr 12, 2006 | 7:35 pm
  #22  
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Back in December, we experienced a one day delay due to failure to pressurize and there were no other flights for 24 hours.

Fortunately, we could return home.

There were four of us with three on Skychoice coach and I was in F on a paid ticket.

The first offer was for $25 total (laugh), the second for a Crown Room pass (bigger laugh), the third offer was for $150 per person plus F seating for the three award seats (more reasonable and accepted). Additionally, the others received SM, also.

The least they can do is waive the fee.

Good luck
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Old Apr 12, 2006 | 8:09 pm
  #23  
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I had a plane go mechanical in LAX and we ended up being delayed eight hours. We were given the option to overnight in LA, or wait around for the flight (which ended up taking off around midnight). I chose to wait around.

A couple of weeks later, Delta mailed me a voucher for $150 for my trouble. I never called or wrote to complain.

I'd probably expect something similar.
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Old Apr 13, 2006 | 4:01 pm
  #24  
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Originally Posted by CyclingFan
My question is has anyone experienced similar and is there any compensation for the lost day. I'm going to see if they will allow us to change our return by a day later without penalty.
The OP has taken the first step towards getting what he wanted - has he decided on a reasonable compensation. If he knows what he wants, and he articulates that, he is significantly more likely to get it. ^
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Old Jul 10, 2006 | 1:59 pm
  #25  
 
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Compensation for 4+ hr mechanical delay?

I had a domestic award ticket for DL, using miles and ticket stock from a partner. Due to DL's mechanical problems, I arrived in my destination 4hr late. Does DL compensate, if so, how?

DL agents seemed bewildered by the idea of compensation. They then, alternatively, referred me to
- the rebooking agent (a fellow DL agent)
- the partner carrier (who printed the ticket but had nothing to do with DL's mechanical problems),
- the city I avoided due to the 4+hr delayed connection,
- DL corporate customer service

Doesn't seem like it should be this complicated. . . .
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Old Jul 10, 2006 | 2:06 pm
  #26  
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Get used to it. Stuff happens.
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Old Jul 10, 2006 | 2:11 pm
  #27  
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I am also bewildered.

I got a meal voucher in SLC because the plane took off without me
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Old Jul 10, 2006 | 2:18 pm
  #28  
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Should have gotten $9 for food.
SR
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Old Jul 10, 2006 | 2:18 pm
  #29  
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When a delay is not due to weather or any other issue out of the airline's control, the least DL could do is offer some form of compensation. Stuff happens, but it's certainly not the customer's fault. Just my two cents....
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Old Jul 10, 2006 | 2:22 pm
  #30  
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Originally Posted by jetBlueNYFL
the least DL could do is offer some form of compensation. Stuff happens, but it's certainly not the customer's fault. Just my two cents....
Does B6?
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