Compensation: Mechanical Problems and Issues
#16


Join Date: Dec 2004
Location: LHR / BHX / MAN / ATL
Programs: DL DM 2MM - IHG Diamond
Posts: 4,075
Originally Posted by Cholula
First I've ever heard that term.
Kinda scary when you think about it. No wonder my suitcases only last a year or so.
Kinda scary when you think about it. No wonder my suitcases only last a year or so.
#17
Join Date: Jun 2001
Location: Mesa, AZ., USA, DL Gold,CRC,WN whatever,AA nobody,HHonors Diamond,Starwood Gold, could careless about Rental Car Co's.
Posts: 1,007
DL excellent handling of a Mechanical delay
Also, my FIRST flight of the year !!! PHX-SLC-SJC. Finally experienced the all coach 738 PHX-SLC. Wasn't that impressed. Ya, a tad more pitch, but having not travelled in a few in coach, the seats are freakin narrow. Way better than an RJ tho. Got my 3-day upgrade SLC-SJC on a T-fare 733.
[B]NOW TO THE POINT
The plane would not pressurize. Geeez, plane is full, other later flights were RJ's with 1 more 733. GA was awesome in giving perodic announcments as to the status. Not good news, but let us know timley....very good in keeping the troops informed and anxiety to nil. After 40 minutes, they advised the plane aint moving, but they are taxing another 733 from "the hanger." I thought, wow! Do they have spares for this reason scattered about? Maybe called, "Hot Spares?" Never experienced that before. Awesome. Only about an 1:30 hour delay. Kudos to the SLC staff!
Walked on and had a seat-gasm...compared to the all-coach 738; nice big comfy FC seat, even though it was an older 733. I so miss the FC on so many flights.
[B]NOW TO THE POINT
The plane would not pressurize. Geeez, plane is full, other later flights were RJ's with 1 more 733. GA was awesome in giving perodic announcments as to the status. Not good news, but let us know timley....very good in keeping the troops informed and anxiety to nil. After 40 minutes, they advised the plane aint moving, but they are taxing another 733 from "the hanger." I thought, wow! Do they have spares for this reason scattered about? Maybe called, "Hot Spares?" Never experienced that before. Awesome. Only about an 1:30 hour delay. Kudos to the SLC staff!Walked on and had a seat-gasm...compared to the all-coach 738; nice big comfy FC seat, even though it was an older 733. I so miss the FC on so many flights.
#18
Join Date: Feb 2004
Location: Puget Sound Area USA
Programs: DL PM, DL 2MM, UA 1P, AS, HH, SPG, Marriott Gold
Posts: 75
Any Compensation for Lost Day due to in flight Mechanical
My wife was on DL 1685 yesterday on her way to CVG to connect to DL 44 to CDG. She was traveling on a BE Skysaver Award. DL 1685 experienced a cracked windshield in flight and did an emergency landing at ORD. Unfortunately, by the time they sorted everything out there was no option to get to CDG on the evening of the 11th. DL did put everyone up in hotels and got them to CVG late in the evening. Those traveling on International itineraries are stuck till the evening flights of April 12th. While they did a fair job of picking up hotels and meals, we have lost a day of our vacation in Paris (I'm already in CDG on a business trip).
My question is has anyone experienced similar and is there any compensation for the lost day. I'm going to see if they will allow us to change our return by a day later without penalty.
My question is has anyone experienced similar and is there any compensation for the lost day. I'm going to see if they will allow us to change our return by a day later without penalty.
#19
Suspended
Join Date: Aug 2003
Location: SEA
Posts: 12,485
Originally Posted by CyclingFan
My question is has anyone experienced similar and is there any compensation for the lost day. I'm going to see if they will allow us to change our return by a day later without penalty.
#20
Join Date: Sep 2004
Posts: 640
Better hope your connection is on Delta too.
NW shafted me when I missed my Delta connection in Boston coming back from Amsterdam after NW backed up into another 747 causing a multi-hour delay. Paid hotel out of my own pocket and was given drink certs/250 miles as compensation.
If your connection was on NW they took care of you.
NW shafted me when I missed my Delta connection in Boston coming back from Amsterdam after NW backed up into another 747 causing a multi-hour delay. Paid hotel out of my own pocket and was given drink certs/250 miles as compensation.
If your connection was on NW they took care of you.
#22

Join Date: Dec 2004
Location: Ireland, UnderH20, AUA, Brooklyn
Programs: Delta Charter KM, DM180, RW, DM, SC, SkyBonus; HH Diamond, IHG Plt Amb, Global Ent, TWIC
Posts: 2,191
Back in December, we experienced a one day delay due to failure to pressurize and there were no other flights for 24 hours.
Fortunately, we could return home.
There were four of us with three on Skychoice coach and I was in F on a paid ticket.
The first offer was for $25 total (laugh), the second for a Crown Room pass (bigger laugh), the third offer was for $150 per person plus F seating for the three award seats (more reasonable and accepted). Additionally, the others received SM, also.
The least they can do is waive the fee.
Good luck
Fortunately, we could return home.
There were four of us with three on Skychoice coach and I was in F on a paid ticket.
The first offer was for $25 total (laugh), the second for a Crown Room pass (bigger laugh), the third offer was for $150 per person plus F seating for the three award seats (more reasonable and accepted). Additionally, the others received SM, also.
The least they can do is waive the fee.
Good luck
#23




Join Date: Feb 2004
Location: ATL/SLC
Posts: 3,554
I had a plane go mechanical in LAX and we ended up being delayed eight hours. We were given the option to overnight in LA, or wait around for the flight (which ended up taking off around midnight). I chose to wait around.
A couple of weeks later, Delta mailed me a voucher for $150 for my trouble. I never called or wrote to complain.
I'd probably expect something similar.
A couple of weeks later, Delta mailed me a voucher for $150 for my trouble. I never called or wrote to complain.
I'd probably expect something similar.
#24


Join Date: Dec 2004
Location: LHR / BHX / MAN / ATL
Programs: DL DM 2MM - IHG Diamond
Posts: 4,075
Originally Posted by CyclingFan
My question is has anyone experienced similar and is there any compensation for the lost day. I'm going to see if they will allow us to change our return by a day later without penalty.
#25
Join Date: Dec 2005
Programs: AS MVP
Posts: 294
Compensation for 4+ hr mechanical delay?
I had a domestic award ticket for DL, using miles and ticket stock from a partner. Due to DL's mechanical problems, I arrived in my destination 4hr late. Does DL compensate, if so, how?
DL agents seemed bewildered by the idea of compensation. They then, alternatively, referred me to
- the rebooking agent (a fellow DL agent)
- the partner carrier (who printed the ticket but had nothing to do with DL's mechanical problems),
- the city I avoided due to the 4+hr delayed connection,
- DL corporate customer service
Doesn't seem like it should be this complicated. . . .
DL agents seemed bewildered by the idea of compensation. They then, alternatively, referred me to
- the rebooking agent (a fellow DL agent)
- the partner carrier (who printed the ticket but had nothing to do with DL's mechanical problems),
- the city I avoided due to the 4+hr delayed connection,
- DL corporate customer service
Doesn't seem like it should be this complicated. . . .
#29




Join Date: Feb 2006
Location: Long Island, NY and Boca Raton, FL
Programs: JetBlue TrueBlue, AAdvantage, Rapid Rewards, Sky Miles, SPG, Marriott Rewards, HHonors, Hertz
Posts: 2,275
When a delay is not due to weather or any other issue out of the airline's control, the least DL could do is offer some form of compensation. Stuff happens, but it's certainly not the customer's fault. Just my two cents....







