Compensation: Mechanical Problems and Issues
#46


Join Date: Dec 2000
Location: MA
Programs: DL DM/2MM Marriott Platinum, HH Diamond,
Posts: 8,917
The plane did arrive in BOS at 1230AM, about 5 hours late. I actually got more of the story. The defective part was an engine oil cap... they tried to borrow parts from both CO and AS, and actually left the gate and taxied out before being called back to the gate as there were issues, at least on paper, as to whether the borrowed part was legal or not. Many attempts made to get through to GE for an OK on the substituted part, but they could not get approval.
When the plane left LAX 5 hours after scheduled departure, the FAs were still the same BOS-based crew from the beginning. A long day for them.
We will see if s couple of travel vouchers can be had from this. I certainly did not relish having to drive home until 2AM... thankfully, a large Dunkin Donuts coffee kept me alert.
When the plane left LAX 5 hours after scheduled departure, the FAs were still the same BOS-based crew from the beginning. A long day for them.
We will see if s couple of travel vouchers can be had from this. I certainly did not relish having to drive home until 2AM... thankfully, a large Dunkin Donuts coffee kept me alert.
#47




Join Date: Jun 2005
Posts: 348
4.5 hour mechanical delay-compensation?
Yesterday we were on DL 931 from SLC to LAX. The takeoff was aborted because there was not enough engine power to achieve lift off. The plane pulled off to the side of the runway, a mechanic came on the plane and tried to fix it, but no joy.
The passengers were off-loaded and they got another plane that left 4.5 hours after the scheduled departure. The gate agent gave all the passengers a $7 meal voucher.
I called the rebooking line when the agents were still trying to figure out what to do. I asked about compensation and the lady said she could give me $100 over the phone, but that I would get more from the desk agent in Salt Lake. I hung up and went to the agent, but she said no compensation.
Is anyone able to shed some light on this?
Thanks!
The passengers were off-loaded and they got another plane that left 4.5 hours after the scheduled departure. The gate agent gave all the passengers a $7 meal voucher.
I called the rebooking line when the agents were still trying to figure out what to do. I asked about compensation and the lady said she could give me $100 over the phone, but that I would get more from the desk agent in Salt Lake. I hung up and went to the agent, but she said no compensation.
Is anyone able to shed some light on this?
Thanks!
#49


Join Date: Jun 2002
Location: NY Metro
Programs: DL DM
Posts: 2,910
Kind of ironic that you get next to nothing for a long mechanical delay; but, you can receive $200 for DBC arriving at your final destination minutes later than scheduled.
I think a miles for mechanical delay option would be a fair compensation approach and a good way to tout the SkyMiles program to people who may be unaware. If we figure an hour of flight is about 500 miles, how about 500 miles and MQMs for every hour of mechanical delay?
(Of course the elite and class of service bonus would apply to this figure
)
I think a miles for mechanical delay option would be a fair compensation approach and a good way to tout the SkyMiles program to people who may be unaware. If we figure an hour of flight is about 500 miles, how about 500 miles and MQMs for every hour of mechanical delay?
(Of course the elite and class of service bonus would apply to this figure
)
#50
Join Date: May 2007
Posts: 361
Kind of ironic that you get next to nothing for a long mechanical delay; but, you can receive $200 for DBC arriving at your final destination minutes later than scheduled.
I think a miles for mechanical delay option would be a fair compensation approach and a good way to tout the SkyMiles program to people who may be unaware. If we figure an hour of flight is about 500 miles, how about 500 miles and MQMs for every hour of mechanical delay?
(Of course the elite and class of service bonus would apply to this figure
)
I think a miles for mechanical delay option would be a fair compensation approach and a good way to tout the SkyMiles program to people who may be unaware. If we figure an hour of flight is about 500 miles, how about 500 miles and MQMs for every hour of mechanical delay?
(Of course the elite and class of service bonus would apply to this figure
)to "refresh" yourselves; GA might grant it
#51
FlyerTalk Evangelist




Join Date: Jan 2001
Location: NYC
Programs: AA LT PLT / 3MM, Marriott LT Gold
Posts: 36,859
#54
Join Date: Aug 2001
Location: San Francisco Bay Area
Programs: AS MVP, Elevate, AAdvantage, Mileage Plus
Posts: 1,992
Looks like you were on a Mechanical Daily-90. My uncle was on a SEA-SLC MD-90 fight a few weeks ago that had a 7 hour mechanical, and no compensation was offered apart from meal vouchers. Personally, I would have taken the $100 the phone agent offered.
#56


Join Date: Dec 2004
Location: LHR / BHX / MAN / ATL
Programs: DL DM 2MM - IHG Diamond
Posts: 4,075
#57


Join Date: Jun 2002
Location: NY Metro
Programs: DL DM
Posts: 2,910
#59
Join Date: Feb 2007
Location: Somewhere in the sky or a Marriott
Programs: 7mm DM, FC, Marriott PM (lifetime), HH Diamond
Posts: 749
Me too! I guess we just are in the times of everyone expects freebies. I don't consider 4.5 hours for a mechanical delay compensible, but would expect for my connections to be taken care of and if I missed the last connection to where ever I was going I would expect a room.

