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-   Delta Air Lines | SkyMiles (https://www.flyertalk.com/forum/delta-air-lines-skymiles-665/)
-   -   Cannot log into delta.com (https://www.flyertalk.com/forum/delta-air-lines-skymiles/2117953-cannot-log-into-delta-com.html)

PersonalFlotationDevice Apr 8, 2023 11:44 pm

Cannot log into delta.com
 
Unable to do so from my iPhone, iPad, or PC for last 3 hours or so.

Am I an outlier or part of a trend?

boxo Apr 8, 2023 11:56 pm

Ditto.

I thought maybe my account was hacked, but I see it's not just me.

Hepsaint Apr 9, 2023 12:27 am

Same here… mobile app and website not working

PersonalFlotationDevice Apr 9, 2023 12:30 am

I was able to phone and make changes to one award flight and book another with miles…and using the delta website and PNR I was able to check in for tomorrow’s flight.

So my account seems fine but cannot log in. Let’s see how common/uncommon this is…

WillFlyer Apr 9, 2023 12:32 am

Per downdetector, lots of people (including me) are having this problem.

PersonalFlotationDevice Apr 9, 2023 12:47 am

Gee, seems like an opportune time for a sanctioned DL Lurker to weigh in.

I called DL again. They said “lots of people were having the problem” and “IT is working on it, hopefully should be fixed in a couple of hours.”

GagaPilot Apr 9, 2023 12:55 am

Same here. Unable to login to the app, 11PM AKDT.

Was, however, able to view an itinerary by manually inputting my PNR. Needed to fix a seat assignment that had been impacted by Schedule Change Saturday :)

DLHubber Apr 9, 2023 1:30 am

Ed has already calculated that this outage won’t cost him anything, so who cares?

Zorak Apr 9, 2023 2:45 am

I was having this problem earlier as well, but it seems resolved now. Wonder is there was a system update going on or something. (A notice would be nice, but...)

xjaehyun Apr 9, 2023 6:15 am

Can’t log in with app but I can on the mobile website. Checking for flights, I can’t see ruc/guc space. When I click on my name/mileage tab in the top right, it says “Thank you for being a undefined.” I’ll admit, the undefined part made me chuckle a bit lol.

BamaGirl Apr 9, 2023 6:33 am

Same here. The good old "Oops! We're sorry...unable to process your request. Please try again or simply continue as a guest" on the (cr)app.

SuperG1955 Apr 9, 2023 6:39 am

Can log in through the web but not the app.

I still have the 'old' My Trips format on the web.

I can connect to the APP as a guest but trying to login fails.

I wonder what new crap Delta's GenZ IT (Incompetent Technicians) tried to roll out this time.

JojaFlyer Apr 9, 2023 6:46 am

I can’t login from a newer Apple device, but I am able to login with an older iPhone 7. Brings up the older app format.

ATOBTTR Apr 9, 2023 6:57 am


Originally Posted by SuperG1955 (Post 35155524)
Can log in through the web but not the app.

I still have the 'old' My Trips format on the web.

I can connect to the APP as a guest but trying to login fails.

I wonder what new crap Delta's GenZ IT (Incompetent Technicians) tried to roll out this time.

Same here. App will not sign in (I get an error every time) but I can login to the website. Last night on my phone I wasn't able to login to either the app or the website on my phone. Today, I can login to the website over the phone and computer but still not the app. Even tried deleting and reinstalling the Fly Delta App and that didn't work.

Was worried my account had been locked because yesterday I tried multiple times to change a couple reservations and kept getting errors. Also on a login of the app I got a notice of "This password has appeared in a data leak" with a recommendation to change my password. So I was unsure if through multiple attempts to change flights and changing my password if I had triggered some account security warning that then locked my account but at least with being able to log in to the website this morning, that doesn't seem to the case. Just the app sucking and crashing at the moment.

Repooc17 Apr 9, 2023 7:01 am

No issues for me this morning on the Android app, but not the case yesterday evening eastern US time.

I was trying to login, so I didn't have to put all of passenger info in for booking an upcoming flight this week.

The fare actually went down by $50 this morning :tu:

Boarding a DL flight this morning, the gate agent checked evertone in manually, but Delta app (Android) seems to be okay.

Awaiting take off now while the plane gets de-iced.


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