Question on interpretation of fare rules
#16
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Ok, per your words/screen shot above......have you met condition #2? Has all interational flights been taken....hence the whole fare portion you are talking about, would be once travel has commenced, which in this case from what I see has not.**Also, I bet/assume that if you look above the fare rule section you are quoting....it states the following: Once Travel has commenced
That said, I've not seen such historical pricing before departure provisions before and wouldn't have thought they make much sense. There are legitimate reasons to open lower bucket space close to departure but not want to allow people like OP to just cash back out on something they already bought having locked in a much earlier advance purchase date. It may also be that the real problem is hiding elsewhere in the rules. Many agents aren't all that good at parsing and interpreting them but merely rely on what the computer says when given the new itinerary, making them unable to provide the reasoning behind a reprice regardless of whether it is correct.
#17
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Not looking for an argument and I'm perhaps misinterpreting the voluntary changes section of international fare rules. I had assumed until recently that all fares could only preserve original ticketing date for advance purchase and historical fares for changes after departure, but someone pointed out the differences between voluntary changes section of domestic and international fares in one of the other airline forums. Condition #2 does not seem mandatory (it reads to me as an if-then, not a must). But maybe I'm misinterpreting. There's no mention that travel has to have commenced before the rule is applied in the text below.
Last edited by flyerCO; Dec 20, 2022 at 8:22 am
#18
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Just to verify, same fare class is available for the flights? Rebooking means needing fare class availability today. Don't forget that the fare will need dual inventory. Ie Z and say L. Just having Z isn't likely enough.
#19
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Your (OP) interpretation of the rules text is correct. Reissue using the fares in effect on the issue date, measuring AP from original issue date to departure, but otherwise following all other fare rules and revalidating inventory. If this is a round-trip, do downline segments also pass inventory validation?
I suspect one of the issues is that change-in-place is always a challenge because often this isn't assumed to be an available workflow. An agent may be trying to run it as a cancel-and-replace rather than a change. Also, are you getting pre-change real Amex Travel agents or Expedia? It's always a big stretch to expect reasonable results from a non-premium TA.
I suspect one of the issues is that change-in-place is always a challenge because often this isn't assumed to be an available workflow. An agent may be trying to run it as a cancel-and-replace rather than a change. Also, are you getting pre-change real Amex Travel agents or Expedia? It's always a big stretch to expect reasonable results from a non-premium TA.
#20
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Ok, per your words/screen shot above......have you met condition #2? Has all interational flights been taken....hence the whole fare portion you are talking about, would be once travel has commenced, which in this case from what I see has not.**Also, I bet/assume that if you look above the fare rule section you are quoting....it states the following: Once Travel has commenced
As far as your historical fares, Delta only applies historical fares on tickets that are partially flown, not unflown tickets. Which is why you are getting a complete refare at the current fares due to not meeting the current fare restrictions.
Jwhuffman
As far as your historical fares, Delta only applies historical fares on tickets that are partially flown, not unflown tickets. Which is why you are getting a complete refare at the current fares due to not meeting the current fare restrictions.
Jwhuffman
I don't have any domestic connections, so this clause doesn't really apply to my booking.
By the way, it does not say "Once travel has commenced" above that section. Screenshot in post #5. So, the section should apply even before flying the first segment.
Last edited by nort; Dec 20, 2022 at 1:25 pm
#21
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Your (OP) interpretation of the rules text is correct. Reissue using the fares in effect on the issue date, measuring AP from original issue date to departure, but otherwise following all other fare rules and revalidating inventory. If this is a round-trip, do downline segments also pass inventory validation?
I suspect one of the issues is that change-in-place is always a challenge because often this isn't assumed to be an available workflow. An agent may be trying to run it as a cancel-and-replace rather than a change. Also, are you getting pre-change real Amex Travel agents or Expedia? It's always a big stretch to expect reasonable results from a non-premium TA.
I suspect one of the issues is that change-in-place is always a challenge because often this isn't assumed to be an available workflow. An agent may be trying to run it as a cancel-and-replace rather than a change. Also, are you getting pre-change real Amex Travel agents or Expedia? It's always a big stretch to expect reasonable results from a non-premium TA.
I'm not sure which Amex travel agents I'm getting. 4 out of 5 that I spoke to do not seem to understand fare rules and they talk to me in a patronizing way without even reading the fare rules. Only one of them looked at them and agreed that what I'm asking complies with the fare rules.
Last edited by nort; Dec 20, 2022 at 1:20 pm
#22
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Can you explain what's dual inventory, please. I'm not familiar with this concept.
#23
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Discount business class tickets are sometimes sold as economy tickets with an economy fare class and then "upgrades" into business with a business fare class. Under rule application, the first section, it will say something like "both economy and business class booking inventories must be available", and typically the fare basis will not start with J/Z/I etc.
#24
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Ok, so as you provided more info....you want to change the outbound flight to Z........This would require the whole ticket you be refared at todays fare not historical and would have to meet the advance purchase, and other fare rules to qualify.
#25
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Note that if you are looking up inventory separately on the individual segments, there might not be married inventory availability when married together. You have to use origin and destination in a single search for EF to show married segment inventory availability.
Last edited by xliioper; Dec 20, 2022 at 2:14 pm
#26
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This is a round trip. Outbound is booked in I and I want to change it to Z. Return is already booked in Z, no changes are needed. Return flight has no Z inventory now, but that's moot since I'm not trying to change my return, yes? The fares allow combining on a half round-trip basis.
I'm still betting change-in-place is the sticking point though.
I'm not sure which Amex travel agents I'm getting. 4 out of 5 that I spoke to do not seem to understand fare rules and they talk to me in a patronizing way without even reading the fare rules. Only one of them looked at them and agreed that what I'm asking complies with the fare rules.
As xliioper notes, however, you do need to validate inventory between fare break points, not segment-by-segments (not clear if you are doing this already; DL will return different inventory per-segment even if married).
#27
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I searched as a single flight. Married segments are available - Z2 Z9. I'm familiar with married segments,
#28
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I'm pretty sure I read the entire fare rules for this fare basis and I could not find such a clause. In case I missed it, what section of the fare rules would say this?
#29
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Can you please provide the departure city and arrival cities and I or Xlioper will be happy to go over the complete fare rules. I would love to post the exact text besides what has been posted, but you have not provided complete information.