Upcharged after cancellation of DL-marketed KL flight?
Nov 2, 2022, 1:58 am
#1
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Upcharged after cancellation of DL-marketed KL flight?
Hi again all,
KL recently cancelled a bunch of AMS-IST segments, one of which was the tail end of a DL-marketed (006) itin. I had.
When trying to recover, DL's rep insisted that all available changed required an add-fare collection due to compatible fare buckets not being available.
Pretty sure I've never seen this before, can someone explain the rules or direct me to existing threads? TIA again.
KL recently cancelled a bunch of AMS-IST segments, one of which was the tail end of a DL-marketed (006) itin. I had.
When trying to recover, DL's rep insisted that all available changed required an add-fare collection due to compatible fare buckets not being available.
Pretty sure I've never seen this before, can someone explain the rules or direct me to existing threads? TIA again.
Nov 2, 2022, 3:20 am
#3
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I suspect this is a "take it to CS complaints." (I just accepted the charge because it was 1am and it had taken 2+ hrs to get any replacement flights.)
Last edited by kthomas; Nov 2, 2022 at 4:07 am
Nov 2, 2022, 8:29 am
#4
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This sounds like an inexperienced agent. Complain. If you want to get their attention, report this to DOT.
What was the class of travel, itinerary, original fare, and fare difference?
What was the class of travel, itinerary, original fare, and fare difference?
Nov 2, 2022, 11:05 am
#5
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With an agent that badly mistaken, inexperienced, and untrained, I would be suspicious they even completed the change process correctly. Make sure your ticket has been reissued and that your ticket and reservation match.
If it were me, I would call in and immediately ask for a supervisor to get a refund for what they charged you, and have them review the reservation/ticket.
If it were me, I would call in and immediately ask for a supervisor to get a refund for what they charged you, and have them review the reservation/ticket.
Nov 2, 2022, 3:32 pm
#6
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Yeah, even a half-competent agent can fix that by overbooking the original fare buckets on the new flights. They are allowed to do that in cases of irops or schedule changes/cancellations.
Even if they don't know how, you should've been transferred or put on hold for a supervisor or the reticketing desk to handle it properly.
This sounds like they took the easy way out and just did a standard change + refare and charged you for the new flight.
Even if they don't know how, you should've been transferred or put on hold for a supervisor or the reticketing desk to handle it properly.
This sounds like they took the easy way out and just did a standard change + refare and charged you for the new flight.
Nov 3, 2022, 4:59 am
#7
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On the three leg option, looks like we did U to U moving from KL to AF, +$75 pp was not a big deal but surprising.
I suspect a complaint (or chargeback) will result in refund (at this point I'll probably be moving to a different routing, after 2 hours I took what I was told available).
( Note: just spoke to a 5th agent a few hours ago who asked for $100 this time to move to AF-AF two legs, which FWIW was a different amount than quotes previously. I get the sense there are some fresh people in the service centers? )
Last edited by kthomas; Nov 3, 2022 at 6:26 am