Adelphos

I already posted a similar thread on complimentary meals in economy on transcons not being back, but now I want to complain about general economy/C+ service on a 4 hour flight (PHX to JFK).

1) 1 drink service
2) 1 pass of the snack basket

They said they had snack boxes for order, but only a few were catered. This is for a lunch time flight (11 AM to 6 PM). Because the PHX SkyClub was such a crowded zoo, I couldn't get really any food before boarding, so I went basically all day with just one cookie from the snack basket, along with 1 drink. In contrast, I know American is offering two drink services in economy on this route as I took it out to Phoenix. I was actually in First Class and thought AA's food and service was superior to what Delta would likely offer.

Is there any timeframe for Delta to restore service on these flights? Multiple drink passes, food (including snack boxes and sandwiches/wraps) for purchases, more proactive water service, etc? Economy seats were going for $$800-$1,000 on this flight. They can't afford to offer passengers a second Diet Coke?

dw

The cynical side of me thinks, a lot of DL FAs got used to minimal service during the COVID cutbacks, and now the company is hesitant to bring full pre-COVID service back because the FA unionization threat is constantly in the background

jhartvu

Counterpoint: I was on LAX-DCA yesterday in C+, and we got two full drink services, multiple passes of the snack basket, and even a couple “mini” drink services where the FAs came by with water and coffee on trays. 🤷‍♂️

jrl767

“consistently inconsistent” would seem to be a suitable description, esp since PHX-JFK is a 739 with 21 C+ seats and LAX-DCA is a 75S with 44 C+ seats

dw

On the most basic service element- the drink service- is this an operational issue dictated by DL as part of their service procedures? So perhaps transcons do get 2 in the back, but JFK-PHX doesn’t make the cut.

jrl767

JFK-PHX is within ~30 miles of SEA-ATL, and I definitely remember two drink services the last times I was in C+ on SEA-ATL (on 739, 757, 753, 763, 764)

Kerrirdh

Why didn’t you just ask them for more drinks and snacks.

I hear you about the meal service though.

I'm flying JFK-PHX on Friday , hoping for upgrade !!

emma dog

Just don’t ring the call button. J/k 😁

DTWflyer

C+ is a joke on longer flights.
Its no different than Y with just slightly more seat pitch and a free drink.

There is almost no reason to actually pay for C+.

I guess its more or less there for the Platinum and Diamonds who didn't get upgrade or WFBF crowd but its pretty lame.

emma dog

Back when I was silver I’d pay for it. The increased seat pitch allowed me to use my laptop and get stuff done in flight. I appreciate the free drink, and I don’t want their food or snack basket. Economy food is 🤢 and I’d rather get a five guys burger or whatever than eat a nasty snack box.

DLHubber

I flew DTW-PHX in C+ last week. Two drink services plus water towards the end. I grabbed two items out of the snack box when it came around, plus some Biscoffs with the first service.

HiAperture

I flew SEA-DTW this summer and there were sandwiches and fruit&cheese plates available for sale in economy.

EAJuggalo

I flew MCO-MSP Monday in Y. One pass of the snack basket, one full drink service and one trip down the aisle with coffee, then a half hour later with water.

FlyingUnderTheRadar

When traveling I always try to have a couple of granola bars in my carry on. More than once they have become lunch. And more than once I have asked for a "couple of biscoffs" for lunch.

readywhenyouare

That is exactly what is happening. PDB's are policy as well but we see there are plenty of flight attendants who flat out refuse to serve them. And Delta isn't going to make them do it either. This is just how it will be from now on sadly.