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Originally Posted by gitismatty
(Post 34652507)
No menus, no addressing pax by name, 3 beverages on a 10 hour flight (and nearly five minutes to bring the beverage once ordered), single tray meal service. inconsistent timing between left aisle and right aisle (person in my row on left aisle got food nearly 10 minutes before I did).
also there appeared to be someone on the crew that wasn't a FA. I think they said a customer experience person, but he was helping with service. and he was terrible. he was also wearing a pink dri-fit polo and not a standard uniform. it was NOT a good look for a premium cabin I'm normally pretty picky about my in flight experience so I obviously had some gripes. my husband is far less picky about service on a plane and even he said it was garbage. is this the new normal, or is this another case of "every flight gets a different level of service so just roll the dice and hope for the best" also, kind of an elitist sounding complaint, but why doesnt DL hold the main cabin people from exiting the plane until all of D1 is out? VS does this for UC and it makes complete sense as just one more tiny. perk for dropping a few grand. would be really nice to see DL provide the service they are marketing FIVE MINUTES to wait for a drink????? OH, THE HORROR!!!! Some of the plebes got off of the plane before their betters???? What is the world coming to???? Don't they know their place??? I bet some of them even drink PBR!!!! For the record, October is recognized as breast cancer awareness month by Delta, and the pink clothing options are part of their fundraising effort for breast cancer research. https://news.delta.com/tags/breast-cancer-awareness That pink polo is probably a better look than what you have going here. I don't work for Delta, but I feel like I can speak for all of your inferiors when say that I apologize that you didn't get your butt kissed to your satisfaction. Must be a hard life. |
Originally Posted by Qwkynuf
(Post 34652897)
The whole post sounds like "an elitist sounding complaint".
FIVE MINUTES to wait for a drink????? OH, THE HORROR!!!! Some of the plebes got off of the plane before their betters???? What is the world coming to???? Don't they know their place??? I bet some of them even drink PBR!!!! For the record, October is recognized as breast cancer awareness month by Delta, and the pink clothing options are part of their fundraising effort for breast cancer research. https://news.delta.com/tags/breast-cancer-awareness That pink polo is probably a better look than what you have going here. I don't work for Delta, but I feel like I can speak for all of your inferiors when say that I apologize that you didn't get your butt kissed to your satisfaction. Must be a hard life. |
I don’t care if someone is wearing a pink tutu. If they’re helping with service, the end result has to be marginally better. As to letting the front cabin get off first—I think it’s a nice benefit when someone has dropped a lot of money on a flight. On my past Delta flights, it has varied depending on crew. However, in the end, the more comfortable seat to where I want to go is the most important thing with a PDB a plus.
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Originally Posted by Qwkynuf
(Post 34652897)
The whole post sounds like "an elitist sounding complaint".
..... I don't work for Delta, but I feel like I can speak for all of your inferiors when say that I apologize that you didn't get your butt kissed to your satisfaction. Must be a hard life. The reason standards are so much higher on Asian carriers is precisely because it's understood the customer base would complain immediately at any move backwards. Continuing to characterize every protest against slipping standards as 'First world problems' means we'll soon find ourselves living in the third world. |
The holdup when deplaning is never the number of people who can get through the door, it is waiting for the window seat passengers to get their bags out of the bins.
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Deleted as surplus to requirements
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Originally Posted by dw
(Post 34652567)
That’s something you’ll see on a lot of Asian carriers, some European carriers, and definitely never on any US airline.
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Originally Posted by Qwkynuf
(Post 34652897)
The whole post sounds like "an elitist sounding complaint".
FIVE MINUTES to wait for a drink????? OH, THE HORROR!!!! Some of the plebes got off of the plane before their betters???? What is the world coming to???? Don't they know their place??? I bet some of them even drink PBR!!!! For the record, October is recognized as breast cancer awareness month by Delta, and the pink clothing options are part of their fundraising effort for breast cancer research. https://news.delta.com/tags/breast-cancer-awareness That pink polo is probably a better look than what you have going here. I don't work for Delta, but I feel like I can speak for all of your inferiors when say that I apologize that you didn't get your butt kissed to your satisfaction. Must be a hard life. Taking the OPs points: - 3 Beverages in 10 hours is not enough. - Single tray meal service should have been consigned to history with Covid. It was always a dubious "health measure", it's now just an excuse for laziness. - If you have a uniform, stick to it. Particularly on international routes where not everyone flying Delta is going to recognise that crew members are wearing pink shirts for a given cause. A badge would be more appropriate and polo shirts in any colour are a big "no no". - If you're flying in Delta One, you have every right to expect priority boarding and disembarkation. Airlines recognise that this is an added value for passengers, which is why they charge extra to select seats at the front of the economy cabin. What's the conclusion here, anyway? That those who pay thousands of dollars for a ticket are just supposed to sit there, accept dreadful service and be thankful that some power-crazed FA doesn't shout at them for using the call button? If you excuse bad service, you can expect bad service to become the norm. The OPs complaint is not "elitist", it's commensurate with the level of service he/she would expect (but didn't receive) in Delta One. |
I think it's fair to expect a standard level of service, and consistency.
It is nice if you're treated a little differently in Delta One, as you've likely paid a multiple of the main cabin fare to get there. Delta always asks you to comment on your flight experience. That's the place to put this kind of comment, in addition to flyertalk. Also, don't be so captive to the frequent flyer program that you don't consider alternatives, and don't shop just on price. If you're a captive consumer, you take what you get, and your service provider will eventually forget how special you are. |
Originally Posted by dw
(Post 34652567)
That’s something you’ll see on a lot of Asian carriers, some European carriers, and definitely never on any US airline.
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We just flew KLM business class from AMS to MSP. Hands down best service we have ever had. I thought Air France had a good business class product. KLM was so much better. Delta should take a lesson from them for D1.
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Maybe the cabin crew was prioritizing service to the NRSA's.
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Originally Posted by spryam
(Post 34653330)
We just flew KLM business class from AMS to MSP. Hands down best service we have ever had. I thought Air France had a good business class product. KLM was so much better. Delta should take a lesson from them for D1.
KL/AF can occasionally have a miss in service based on my experience, but it's usually good and back to service/hospitality that was there pre-pandemic. Most surprisingly is AF where they had a lot more "chic" and more distant FAs pre-pandemic, but they've become more friendly these days at least in my opinion. |
Originally Posted by gitismatty
(Post 34652507)
No menus, no addressing pax by name, 3 beverages on a 10 hour flight (and nearly five minutes to bring the beverage once ordered), single tray meal service. inconsistent timing between left aisle and right aisle (person in my row on left aisle got food nearly 10 minutes before I did).
also there appeared to be someone on the crew that wasn't a FA. I think they said a customer experience person, but he was helping with service. and he was terrible. he was also wearing a pink dri-fit polo and not a standard uniform. it was NOT a good look for a premium cabin I'm normally pretty picky about my in flight experience so I obviously had some gripes. my husband is far less picky about service on a plane and even he said it was garbage. is this the new normal, or is this another case of "every flight gets a different level of service so just roll the dice and hope for the best" also, kind of an elitist sounding complaint, but why doesnt DL hold the main cabin people from exiting the plane until all of D1 is out? VS does this for UC and it makes complete sense as just one more tiny. perk for dropping a few grand. would be really nice to see DL provide the service they are marketing your concerns are quite valid ! |
Originally Posted by Adelphos
(Post 34652712)
Is a preprinted menu that big of a deal, especially when most are preordering? I’ve preordered on all my by D1 flights this year.
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