|
Originally Posted by dilbertsdaddy
(Post 34654637)
Lots here to digest in this string, lots of minor stuff and flaming so I'll try to get to the bottom line:
D1 is no longer a competitive business class product....and no, covid is no longer a valid excuse for anything. Recently flew ATL-MXP RT in D1 No app? No hot nuts? I actually did not mind the new thing they give out but my wife was very dissapointed! No hot towels? The cold one was fine I suppose but was only given to us on 1 of 4 meals Crap wine? I am not a wine expert by any means but this was embarrassing, which the F/A admitted. So I opted for champagne....there was none. What about the prossecco? That is only for boarding but they found some....thank you! No bread choice? No dessert cart? No cheese? Entree was good on the way over (but salad, soup, sides were crap) but horrid on the way home 1/2 a piece of bacon with breakfast? Why bother? My wife's IFE and seat recline was broken on the way home, so I sat in her seat. Flight late both directions (767 reliability issues)? Zero attempt by DL in ATL or contract staff in MXP to minimize delay. Don't even get me started on the hours it took to apply GUC and check-in. - Wine quality - Smaller or no cheese/fruit course - Certain entrees are just worse due to catering - Lack of choice of bread To be honest, though, this is a not just a D1 issue with Delta - as I pointed out in another thread, Delta still is not offering complimentary meals on 6+ hour transcons in economy like they did pre-Covid, which I consider a much bigger downgrade than the relatively minor D1 downgrades. All that said, the hard product is fine, and I view the current level of service as fine - you are offered a good selection of entrees, I was offered a choice of deserts on my last flight, multi course service, addressed as Mr., etc. I think service is just inconsistent across the airline, and Delta has been slower to bring back a lot of stuff (including routes) than competitors. However for me they still are the most convenient in terms of routing and hard product. |
It's an inconsistent product like any other. I don't care if they call me King, Sir, your majesty, or dude, because on average DL is still better than UA and AA. My bigger concern is the unionization push among DL FAs, that could bring down service quality and produce more FAs that care about what Sara Nelson says, not what customers want or need.
|
Originally Posted by PotomacApproach
(Post 34654770)
It's an inconsistent product like any other. I don't care if they call me King, Sir, your majesty, or dude, because on average DL is still better than UA and AA. My bigger concern is the unionization push among DL FAs, that could bring down service quality and produce more FAs that care about what Sara Nelson says, not what customers want or need.
|
Originally Posted by jhartvu
(Post 34654361)
It does surprise me that Mx. is not an option on this dropdown (though it seems to be more commonly a US prefix, rather than an international one). But count me amongst the group that does not want to be addressed by my Christian name by a stranger. It's Mr. jhartvu, thank you, unless I've indicated otherwise. I wouldn't dream of addressing FAs by their first names unless they'd introduced themselves to me as such, name tags or no.
|
Originally Posted by Ghoulish
(Post 34653872)
OP never used the term "whines".
That was your flourish, being distinctly non-judgemental. Thank you so much for demonstrating how to be distinctly nonjudgmental with your judgmental posts 😂 |
Originally Posted by unitedbusiness
(Post 34654054)
yes , addressed by first name.
not acceptable |
Originally Posted by Qwkynuf
(Post 34654646)
A set of used headphones that you don't get to keep
|
Originally Posted by DLHubber
(Post 34655392)
My box of Delta Studio headsets at home would beg to differ :p
|
Originally Posted by Qwkynuf
(Post 34655397)
The D1 "noise canceling" headphones? The ones with the two-pin plug? Why would anyone keep those???
|
Originally Posted by photojojo
(Post 34653738)
I'm mostly curious as to how else people are addressed. I get the whole "Mr." thing all the time on DL too, but now I'm curious about any alternatives. Do they just blurt out your first name only?
All it would take would be a simple field that I COULD ENTER on the profile. In addition to on the phone, the FAs could use on their devices as well. Rant off :) |
Originally Posted by TheMadBrewer
(Post 34655657)
Something that has bugged me about Delta for a long time is how they address people. Over 35 years ago I worked on a customer relations system and we had a place to enter how people wanted to be addressed. "Dr William Robert Jones" might be "Dr Jones" or "Billy Bob" or even just "Doc" or "Colonel" because he once was one. Since they required the names on our profile match passports it has gotten ridiculous. I never use my formal first name -- and my brother uses his middle name and we both find the way we are addressed on the phone to be irritating. And it didn't used to bother me so much, but now that I am an Old Fart™ I would rather be addressed as "Mr Brewer" and let me say "call me X"
All it would take would be a simple field that I COULD ENTER on the profile. In addition to on the phone, the FAs could use on their devices as well. Rant off :) |
Originally Posted by TheMadBrewer
(Post 34655657)
Something that has bugged me about Delta for a long time is how they address people. Over 35 years ago I worked on a customer relations system and we had a place to enter how people wanted to be addressed. "Dr William Robert Jones" might be "Dr Jones" or "Billy Bob" or even just "Doc" or "Colonel" because he once was one. Since they required the names on our profile match passports it has gotten ridiculous. I never use my formal first name -- and my brother uses his middle name and we both find the way we are addressed on the phone to be irritating. And it didn't used to bother me so much, but now that I am an Old Fart™ I would rather be addressed as "Mr Brewer" and let me say "call me X"
|
Originally Posted by TheMadBrewer
(Post 34655657)
Since they required the names on our profile match passports it has gotten ridiculous. I never use my formal first name -- and my brother uses his middle name and we both find the way we are addressed on the phone to be irritating. And it didn't used to bother me so much, but now that I am an Old Fart™ I would rather be addressed as "Mr Brewer" and let me say "call me X"
All it would take would be a simple field that I COULD ENTER on the profile. In addition to on the phone, the FAs could use on their devices as well. Rant off :) but it doesn't appear that the IT folks have ever thought about pulling that through to staff-facing screens (res agents, FAs, GAs, etc) (I'm like you in that I really don't like being addressed by my formal first name, and also of an age that I well remember when "friendly customer service" came with the expectation of being addressed as "< honorific > Lastname" ) |
Originally Posted by Detroiter
(Post 34653651)
I flew WBC on the NW 744 fairly often, and the FAs always held back the unwashed masses until everyone (upper and lower decks) in WBC had exited the plane. It was good to get a jump on getting to Immigration at NRT.
|
Originally Posted by physicsdude
(Post 34653794)
Accidentally clicked "Mster" instead of "Mr" one time and didn't realize the mistake until the person checking me at the airport actually called me "Master" :D
|
| All times are GMT -6. The time now is 1:44 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.