Originally Posted by hockeystl (Post 34652580)

Was SOP on NW

Originally Posted by gitismatty (Post 34652507)

No menus, no addressing pax by name, 3 beverages on a 10 hour flight (and nearly five minutes to bring the beverage once ordered), single tray meal service. inconsistent timing between left aisle and right aisle (person in my row on left aisle got food nearly 10 minutes before I did).

also there appeared to be someone on the crew that wasn't a FA. I think they said a customer experience person, but he was helping with service. and he was terrible. he was also wearing a pink dri-fit polo and not a standard uniform. it was NOT a good look for a premium cabin

I'm normally pretty picky about my in flight experience so I obviously had some gripes. my husband is far less picky about service on a plane and even he said it was garbage.

is this the new normal, or is this another case of "every flight gets a different level of service so just roll the dice and hope for the best"

also, kind of an elitist sounding complaint, but why doesnt DL hold the main cabin people from exiting the plane until all of D1 is out? VS does this for UC and it makes complete sense as just one more tiny. perk for dropping a few grand. would be really nice to see DL provide the service they are marketing

Originally Posted by Orange County Commuter (Post 34653652)

So let's separate the 'valid" from the DYWIA complaints and then you send a formal complaint to Delta

So you complaint is that for 10 hours they really did not provide good service Stick to the facts on not providing you with the menu, and poor ongoing service. Leave out the "elitism and they served someone else before me whines"

Originally Posted by unitedbusiness (Post 34653458)

Delta is definitely more casual with its guests I’ve found…. I always get addressed as “Mr.” on United , as I should be… and certainly not by someone wearing a Dri-Fit polo on United!

your concerns are quite valid !

Originally Posted by photojojo (Post 34653738)

I'm mostly curious as to how else people are addressed. I get the whole "Mr." thing all the time on DL too, but now I'm curious about any alternatives. Do they just blurt out your first name only?

Originally Posted by Ghoulish (Post 34653768)

As an elitist, "m'Lord" is my preferred pronoun.


https://cimg9.ibsrv.net/gimg/www.fly...0a5991a6e.jpeg

Originally Posted by Ghoulish (Post 34653768)

As an elitist, "m'Lord" is my preferred pronoun.


https://cimg9.ibsrv.net/gimg/www.fly...0a5991a6e.jpeg

Originally Posted by Ghoulish (Post 34653678)

Those sitting in judgement of which elements of bad service constitute "elitism" is just passive aggressively boasting about how superior and enlightened they are to the OP.

All are free to live with whatever poor service they feel like tolerating, but nothing qualifies them to silence someone else making a respectful, thoughtful post on their experience.

Originally Posted by Orange County Commuter (Post 34653856)

Note;; I didn't judge them as "elitism" the OP posted that "This is elitism" The OP has admitted that so I am not passing judgement.

Originally Posted by MSPeconomist (Post 34652635)

Route? Domestic D1 is likely to have the meal served all at once, with fewer wine choices.

OP mentions a ten hour flight, but doesn't say anything about a second meal service (aka pre-arrival snack or breakfast).

If it was a ten hour flight, could it have been marketed as FC rather than D1, but flown on an aircraft having a D1 cabin with flat beds?

Ten hours is making me guess ATL-HNL, which is marketed as domestic D1.

Originally Posted by gitismatty (Post 34653891)

AMS-SEA. not domestic.

Originally Posted by Zorak (Post 34653612)

I preorder whenever possible, but it's nice to have something handy to refer to, to remember what all the components are. Sure, I can pull the menu up on my phone, but sometimes a simple piece of paper is more convenient.

Originally Posted by photojojo (Post 34653738)

I'm mostly curious as to how else people are addressed. I get the whole "Mr." thing all the time on DL too, but now I'm curious about any alternatives. Do they just blurt out your first name only?