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-   -   D1 Elevated Experience (https://www.flyertalk.com/forum/delta-air-lines-skymiles/2096413-d1-elevated-experience.html)

jetsfan92588 Oct 5, 2022 9:39 am


Originally Posted by unitedbusiness (Post 34654054)
yes , addressed by first name.
not acceptable

I address everyone by first name unless they're a government official. (Judge, justice, congressman, senator, commissioner)

If someone gets upset about that, I'm fine not interacting with them anyway.

MSPeconomist Oct 5, 2022 9:43 am

At one time, flights to/from France had better food and especially wine in business class (compared to standard business class TATL offerings at the time).

Ghoulish Oct 5, 2022 9:46 am


Originally Posted by jetsfan92588 (Post 34656696)
I address everyone by first name unless they're a government official. (Judge, justice, congressman, senator, commissioner)

If someone gets upset about that, I'm fine not interacting with them anyway.

Why on earth give government officials such deference? They're your servants, not the other way around, outside of a formal setting like a courtroom, in which case you'd be addressed formally as well.

TheMadBrewer Oct 5, 2022 9:54 am


Originally Posted by jrl767 (Post 34656591)
there actually *IS* such a "Preferred Name" field on the full website view of "Personal Details" in your profile; it populates to the upper right corner of the screens next to your total SM balance and the little "bell" icon with the number of unread notifications

but it doesn't appear that the IT folks have ever thought about pulling that through to staff-facing screens (res agents, FAs, GAs, etc)

(I'm like you in that I really don't like being addressed by my formal first name, and also of an age that I well remember when "friendly customer service" came with the expectation of being addressed as "< honorific > Lastname" )

You're right, and I had even filled mine in, but I've never seen/heard any evidence of it being used :)

There was a time, that when addressed as "Mr <Lastname>" I'd say that "that's my Dad" :)

rylan Oct 5, 2022 10:04 am

Boy this thread went from a few observations and comments on the D1 experience to nothing even related quite quickly.

jetsfan92588 Oct 5, 2022 10:07 am


Originally Posted by Ghoulish (Post 34656717)
Why on earth give government officials such deference? They're your servants, not the other way around, outside of a formal setting like a courtroom, in which case you'd be addressed formally as well.

Part of my job is developing good relationships with government officials. And it helps to address the office/position as opposed to the individual.

On top of that, I have tremendous respect for the vast majority of judges. They play a very difficult role in a system I genuinely believe in. So I treat them with deference even outside of courtrooms (I'd never actually be in a courtroom).

WillBarrett_68 Oct 5, 2022 10:51 am


Originally Posted by gitismatty (Post 34652507)
also, kind of an elitist sounding complaint, but why doesnt DL hold the main cabin people from exiting the plane until all of D1 is out? VS does this for UC and it makes complete sense as just one more tiny. perk for dropping a few grand. would be really nice to see DL provide the service they are marketing

what exactly is the "perk" here?

Qwkynuf Oct 5, 2022 10:56 am


Originally Posted by WillBarrett_68 (Post 34656914)
what exactly is the "perk" here?

Near as I can tell, it's the opportunity to "be seen" exiting the premium cabin by those lesser souls who could never aspire to such elegance and luxury.

tennessetom Oct 5, 2022 11:11 am

Back to the pink shirt, whilst you might not like the look and believe the premium cabins shouldn’t be subjected as far as I know breast cancer is just as likely to effect d1 passengers as those in the last row of coach. I think the idea of the pink is breast cancer awareness and hey if a garish pink shirt results in a few lives saved I can deal plus fashion has changed I never wore jeans to the office twenty years ago now I can wear Jeans or even a skirt if I so desire

jetsfan92588 Oct 5, 2022 1:08 pm


Originally Posted by WillBarrett_68 (Post 34656914)
what exactly is the "perk" here?

The perk is time. The faster you can get off the plane, the faster you can get wherever you're going. If you're the person who - when you arrive, the meeting starts - there's a direct correlation between getting off the plane earlier and getting home at the end of the day earlier (or whatever).

For me, I don't care much about this "perk" because I'm not that person, and I have to schedule buffer time anyway, plus I enjoy the people watching, and watching people try to zipper merge may be one of the best people watching opportunities there is.

Keith2004 Oct 5, 2022 1:08 pm


Originally Posted by WillBarrett_68 (Post 34656914)
what exactly is the "perk" here?

It can make a material difference at an immigration line or if you have a tight connection.

Mr. Tickets Oct 5, 2022 1:20 pm


Originally Posted by rylan (Post 34656781)
Boy this thread went from a few observations and comments on the D1 experience to nothing even related quite quickly.

Oh come on. It's FT. What do you expect?

MSPeconomist Oct 5, 2022 1:43 pm


Originally Posted by unitedbusiness (Post 34655714)
indeed. Mr. Brewer is the proper way you should be addressed by any Delta employee, especially in a premium cabin or lounge.

Agree, and it's especially important that FAs not say Mr Brewer and then address Ms Brewer as Jane.....or address older customers formally but not extend the same courtesy to younger ones (except children and pets).

BTW, if a government employee (or anyone else with whom I have a business or health care relationship) expects me to address him/her formally (or if anyone introduces themself to me without saying a first name at all), I expect that person to extend the same courtesy to me and use my formal name. "Hi Jane, I'm Dr Smith "is just offensive and "Hi there" is even worse.

mot29 Oct 5, 2022 2:09 pm


Originally Posted by dw (Post 34652567)
That’s something you’ll see on a lot of Asian carriers, some European carriers, and definitely never on any US airline.

PMNW did this. One of the things I noticed post-merger.

jetsfan92588 Oct 5, 2022 3:20 pm


Originally Posted by MSPeconomist (Post 34657382)
Agree, and it's especially important that FAs not say Mr Brewer and then address Ms Brewer as Jane.....or address older customers formally but not extend the same courtesy to younger ones (except children and pets).

BTW, if a government employee (or anyone else with whom I have a business or health care relationship) expects me to address him/her formally (or if anyone introduces themself to me without saying a first name at all), I expect that person to extend the same courtesy to me and use my formal name. "Hi Jane, I'm Dr Smith "is just offensive and "Hi there" is even worse.

@1:45


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