Using Regional Upgrades on Delta (RUC) post 2/1/2022
Mar 14, 22, 3:11 am - Wikipost
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Feb 16, 22, 9:45 am
#61
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,010
Originally Posted by businesstino
Has anyone ever had an RUC that was initially waitlisted and then cleared actually work correctly? It seems that every time this happens, my ticket is not re-issued, and I have to call in to have this fixed.
I had an RUC waitlisted for ATL-PHX last week and was not able to check in, so I knew what the issue was. When I called in, the rep said the RUC cleared and my ticket needed to be re-issued, but there was a 45-minute hold for the ticketing desk and instead of keeping me on hold, she would call me back once it was done. About 2.5 hours later, I got a call back from the same rep that I initially spoke with telling me that it was complete. I asked her, "Surely you have not been on hold internally waiting on the ticket desk just for me this entire time??" and she said that she was. And we wonder why there are long hold times? One agent was tied up for almost 3 hours just trying to deal with this one issue.
I had an RUC waitlisted for ATL-PHX last week and was not able to check in, so I knew what the issue was. When I called in, the rep said the RUC cleared and my ticket needed to be re-issued, but there was a 45-minute hold for the ticketing desk and instead of keeping me on hold, she would call me back once it was done. About 2.5 hours later, I got a call back from the same rep that I initially spoke with telling me that it was complete. I asked her, "Surely you have not been on hold internally waiting on the ticket desk just for me this entire time??" and she said that she was. And we wonder why there are long hold times? One agent was tied up for almost 3 hours just trying to deal with this one issue.
Feb 16, 22, 8:56 pm
#62
Join Date: Aug 2004
Location: GRR
Programs: Delta Plat & Million Miler
Posts: 1,202
Thank you all
Originally Posted by FlyAO2
Often times when I call in to get an upgrade confirmed, the ticket isn't re-issues. Usually at some point before the flight the ticket will get re-issued, but there have been times when I've had to call a week before the flight to get it ticketed (not sure if it would have been ticketed automatically, but my cutoff to wait is usuall one week and then I call.)
For confirming that I will never choose them again as my annual gift (at least untli they cleaning up the processing.....For those of you who like and use them...I'm one less competitior for you!
Feb 18, 22, 9:34 am
#64
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 4,517
Just applied RUCs to an upcoming itinerary, was available to confirm outbound but only waitlist coming back.
Outbound was properly processed into OL consistent with the details in the wiki. Receipt I received had three lines for the return, one for confirmed U, one for waitlisted OU, and one for waitlisted O. I guess that means one can have both an RUC request and a complimentary upgrade request at the same time now? Which is fine by me, as long as it doesn't cause any issues. I'm more concerned whether waitlist for O is right or should it be waitlist for OL?
Outbound was properly processed into OL consistent with the details in the wiki. Receipt I received had three lines for the return, one for confirmed U, one for waitlisted OU, and one for waitlisted O. I guess that means one can have both an RUC request and a complimentary upgrade request at the same time now? Which is fine by me, as long as it doesn't cause any issues. I'm more concerned whether waitlist for O is right or should it be waitlist for OL?
Feb 18, 22, 9:38 am
#65
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 4,517
Originally Posted by Tedgrrrr
Is this a mistake? GUC only on delta 1? Flight is one month out and 9 seats for sale on each flight
Feb 18, 22, 11:25 pm
#66
Join Date: Jul 2017
Programs: Delta Platinum; Hilton Diamond; Marriot Gold
Posts: 742
I literally cannot find ANY JFK/SFO RUC confirmed spaces between now and September. Everything is all GUC only.
Pre 2/1, I could find at least a dozen flights (albeit at random times) a month. So frustrating.
Pre 2/1, I could find at least a dozen flights (albeit at random times) a month. So frustrating.
Feb 21, 22, 5:19 pm
#68
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 4,517
Originally Posted by AndyKehn
Any recent experience with RUC and SDC? I was able to confirm RUC on aus-sea but it's a very early flight that I would like to SDC to later one. Can I SDC as OL or does it go back to my original fare class?
Prior to Feb 1, the SDC function in the app did let you SDC directly into F when using RUCs so hopefully that functionality remains intact as getting agents to SDC properly has been a challenge for many, as you can see in that thread.
Feb 21, 22, 7:30 pm
#69
Join Date: Feb 2021
Posts: 62
Not able to use RUCs JFK-LAX
Trying to use my RUCs on my JFK-LAX flight in September. I am being told there’s no availability for Delta One. I asked what availability there is moving forward for that route in Delta One. I was told there isn’t any.
She said it is possible Revenue Management hasn’t released the RUC availability. I said but there is no date from here on out ever. She said well you can use them for connecting flights the rest of the year but not in Delta One nonstop.
Essentially what has occurred here is insane. Delta has now not permitted FC companion certs to be used for Delta One.
Now for PM status customers they have restricted the ability to actually even use the RUCs on domestic long haul flights for Delta One upgrades.
This is by far the most ridiculous set of circumstances I have come across with devaluation in quite some time.
Is there any solution whatsoever for this? They essentially just say they can’t be used and that’s it. No availability. Look at any JFK-LAX route that month. Not a single seat in ANY cabin has even been sold. But nope. No availability.
This is an absolute outrage. There’s zero purpose in even having PM anymore.
She said it is possible Revenue Management hasn’t released the RUC availability. I said but there is no date from here on out ever. She said well you can use them for connecting flights the rest of the year but not in Delta One nonstop.
Essentially what has occurred here is insane. Delta has now not permitted FC companion certs to be used for Delta One.
Now for PM status customers they have restricted the ability to actually even use the RUCs on domestic long haul flights for Delta One upgrades.
This is by far the most ridiculous set of circumstances I have come across with devaluation in quite some time.
Is there any solution whatsoever for this? They essentially just say they can’t be used and that’s it. No availability. Look at any JFK-LAX route that month. Not a single seat in ANY cabin has even been sold. But nope. No availability.
This is an absolute outrage. There’s zero purpose in even having PM anymore.
Feb 21, 22, 7:51 pm
#70
Join Date: Aug 2003
Location: MSY
Programs: Delta Platinum, Hilton Diamond
Posts: 616
Originally Posted by NY9
Trying to use my RUCs on my JFK-LAX flight in September. I am being told there’s no availability for Delta One. I asked what availability there is moving forward for that route in Delta One. I was told there isn’t any.
Feb 21, 22, 8:03 pm
#71
Join Date: Feb 2021
Posts: 62
Originally Posted by Smaug
In that situation, I'd be tempted to book something that is available, have it re-ticketed, and wait for the inevitable schedule change. Then use the schedule change as leverage to request a change to the nonstop.
Feb 21, 22, 8:09 pm
#72
Join Date: Jul 2005
Location: PIT, BWI, or IPT
Programs: Dividend Miles, WorldPerks
Posts: 1,188
Originally Posted by NY9
the problem here is that I have 4 RUCs and I’m using them among two passengers. So to book a connection would eliminate the possibility to use them for the second passenger due to the additional legs on the trip.
Feb 21, 22, 8:12 pm
#73
Join Date: Feb 2021
Posts: 62
Originally Posted by pgh234
RUCs work the same for connecting flights, only one is required.
Feb 21, 22, 8:16 pm
#74
Join Date: Jan 2018
Programs: DL Diamond, Hertz PC, Bonvoy Gold Elite
Posts: 430
Originally Posted by NY9
ok good to know. I would just respond and say it seems like they just don’t want you using them for Delta One anymore. I would be curious to even ask where I can use them then. JFK-LAX, SFO, SAN, SEA, LAS, PHX? Where can one even use these now?
Feb 21, 22, 8:19 pm
#75
Join Date: Jan 2018
Programs: DL Diamond, Hertz PC, Bonvoy Gold Elite
Posts: 430
Originally Posted by NY9
Trying to use my RUCs on my JFK-LAX flight in September. I am being told there’s no availability for Delta One. I asked what availability there is moving forward for that route in Delta One. I was told there isn’t any.
She said it is possible Revenue Management hasn’t released the RUC availability. I said but there is no date from here on out ever. She said well you can use them for connecting flights the rest of the year but not in Delta One nonstop.
Essentially what has occurred here is insane. Delta has now not permitted FC companion certs to be used for Delta One.
Now for PM status customers they have restricted the ability to actually even use the RUCs on domestic long haul flights for Delta One upgrades.
This is by far the most ridiculous set of circumstances I have come across with devaluation in quite some time.
Is there any solution whatsoever for this? They essentially just say they can’t be used and that’s it. No availability. Look at any JFK-LAX route that month. Not a single seat in ANY cabin has even been sold. But nope. No availability.
This is an absolute outrage. There’s zero purpose in even having PM anymore.
She said it is possible Revenue Management hasn’t released the RUC availability. I said but there is no date from here on out ever. She said well you can use them for connecting flights the rest of the year but not in Delta One nonstop.
Essentially what has occurred here is insane. Delta has now not permitted FC companion certs to be used for Delta One.
Now for PM status customers they have restricted the ability to actually even use the RUCs on domestic long haul flights for Delta One upgrades.
This is by far the most ridiculous set of circumstances I have come across with devaluation in quite some time.
Is there any solution whatsoever for this? They essentially just say they can’t be used and that’s it. No availability. Look at any JFK-LAX route that month. Not a single seat in ANY cabin has even been sold. But nope. No availability.
This is an absolute outrage. There’s zero purpose in even having PM anymore.
It took me all of 3 mins to find available seats. DL546 JFK-LAX on Feb 23 this week has OY space for RUC upgrade according to delta.com:
