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Using Regional Upgrades on Delta (RUC) post 2/1/2022

Using Regional Upgrades on Delta (RUC) post 2/1/2022

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Old Mar 14, 22, 3:11 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: bgriff
Wiki Link
For discussion of same-day change on an itinerary with an RUC applied, see: SDC while using Regional Upgrade Certificates (RUC) Definitive Thread

FEB 1, 2022 New GUC/RUC Inventory Rules

*****GUC*****

Flight has First Class
MC/C+ = Purchased
First = Last Seat J (Old Policy = OY)

Flight has DPS only
MC/C+ = Purchased
DPS = Last Seat (GUC=P / RUC=G) (Old Policy = RY)

Flight has D1 with no DPS
MC/C+ = Purchased
D1 = Z (Old Policy = OY)

Flight has D1 with DPS
MC/C+ = Purchased
DPS = Last Seat (GUC=P / RUC=G) (Old Policy = RY)
D1 = OY @ T-24h15m

Flight has D1 with DPS
DPS = Purchased
D1 = Z (Old Policy = OY)

Note: If GUC applied to domestic flight, it has better inventory than RUC (better chance for D1 transcon or to Hawaii)

*****RUC*****

Flight has First Class
MC/C+ = Purchased
First = Z (Old Policy = OY)

Flight has D1 with no DPS
MC/C+ = Purchased
D1 = OY (no change in old policy = OY)

Delta is using public inventory buckets J Z P G (and non-public bucket OY in some cases) to determine GUC/RUC availability. However once they have confirmed you the system converts the segment in your reservation to a different bucket. Here is the class mapping:
GUC Usage
MC or C+ purchased / Upgrade to DPS / P class needed / Books into RV (Clears at T-24.15 into D1 as OX if OY available)
MC or C+ purchased / Upgrade to D1 (no DPS) / Z class needed / Books into OK
DPS purchased / Upgrade to D1 / Z class needed / Books into OK
MC or C+ purchased / Upgrade to FC (no D1/DPS) / J class needed / Books into OV

RUC Usage
MC or C+ purchased / Upgrade to DPS / G class needed / Books into RX (Clears at T-24.15 into D1 as OX if OY available) ****THIS AIRCRAFT CONFIG MAKES NO SENSE DPS IS NOT SOLD ON RUC ROUTES, MAYBE THIS IS FOR FUTURE PLANS?****
MC or C+ purchased / Upgrade to D1 (no DPS) / OY class needed / Books into OX
DPS purchased / Upgrade to D1 / OY class needed / Books into OX ****THIS AIRCRAFT CONFIG MAKES NO SENSE DPS IS NOT SOLD ON RUC ROUTES, MAYBE THIS IS FOR FUTURE PLANS?****
MC or C+ purchased / Upgrade to FC (no D1/DPS) / Z class needed / Books into OL

New Delta.com Upgrade Availability Indicators that appeared 2/1/22 and what they mean

Dom D1 Tag meaning:
Global Upgrade Certificate Available = GUC in Z (OY = 0 for RUC)
Upgrade Certificate Available = GUC in Z /or/ RUC in OY both available

Dom F Tag meaning:
Global Upgrade Certificate Available = GUC in Last Seat J (Z = 0 for RUC)
Upgrade Certificate Available = GUC in last seat J /or/ RUC in Z both available

Example D1 Flights from JFK - LAX (flight numbers are fictitious)

DL 01
Dom D1 flight
Actual Availability: J5 C4 D4 Z3
Hidden Availability: OY2
Website indicator: Upgrade Certificate Available
Actual decode: (2 RUC (OY) open, 3 GUC (Z) open)

DL 02
Dom D1 flight
Actual Availability: J5 C4 D4 Z3
Hidden Availability: OY0
Website indicator: Global Upgrade Certificate Available
Actual decode: (0 RUC (OY) open, 3 GUC (Z) open)

DL 03
Dom D1 flight
Actual Availability: J3 C2 D2 Z0
Hidden Availability: OY0
Website indicator: No flag - neither is available GUC (Z0) and RUC (OY0)

DL 04
Dom First flight
Actual Availability: J3 C2 D2 Z1
Hidden Availability: n/a
Website indicator: Upgrade Certificate Available
Actual decode: (1 RUC (Z) open, 3 GUC (J) open)

DL 05
Dom First flight
Actual Availability: J3 C2 D2 Z0
Hidden Availability: n/a
Website indicator: Global Upgrade Certificate Available
Actual decode: (0 RUC (Z) open, 3 GUC (J) open)

DL 06
Dom First flight
Actual Availability: J0 C0 D0 Z0
Hidden Availability: n/a
Website indicator: No flag - neither is available
Actual decode: (0 RUC (Z) open, 0 GUC (J) open)

__________________________________________________ __

PRE FEB 1, 2022 WIKI
More information and discussion about using same-day change after applying regional upgrades can be found in this thread: https://www.flyertalk.com/forum/delt...ve-thread.html
  • The clock begins ticking on RUC expiration when you make your choice benefit selection, so it's possible to time your selection when there is a specific need to use them.
  • You can select your 2017 choice benefit as soon as DL recognizes your Plat status. Certificates expire 12 months from date of issue. 2019 choice benefits (earned based on how much one flew in 2018) must be selected by Jan 31, 2020.
  • If you select certificates as your choice benefit late in your Medallion tenure, it will still be valid after your status expires -- so for example if you earn Platinum Medallion in 2018, which is valid through Jan 31, 2020, but then only earn Silver Medallion in 2019, which becomes effective Feb 1, 2020 when your Platinum Medallion status expires, RUCs selected in January 2020 would be valid through January 2021 and could be used once you were only a Silver Medallion member, giving you a much higher upgrade list position on those flights where you attempt to use them.
  • If you request to use a RUC on a flight and do not receive the upgrade, it is returned to your account for future use, but check your account to make sure.
  • RUC may be redeemed for the named Medallion member and up to one travel companion traveling on the same flight (the companion officially no longer needs to be in the same reservation, though that rule was not actually enforced even when it was the official rule). The named member and the companion will each require a separate certificate.

While the RUC process is almost entirely opaque, there are a couple of "hints" of a correctly applied waitlist.

1a) When viewing a waitlisted segment on the DL.com web site (not the app), there may be two seat maps for the same flight. The first seat map shows the coach seat you are currently in, and the second seat map for the same flight says "you may not select seats for this flight" or something like that. This second seat map corresponds to a part of the waitlist process, and indicates that at least one step of the multi-step process to add an RUC waitlist was actually done. Unfortunately, this does NOT indicate that the other manual steps of the RUC waitlist process were successfully completed by the agent (i.e. even if you see the second seat map, there still could be something wrong. There is simply no way for the customer to tell.)

1b) The status for a waitlisted segment should say something like "Upgrade Waitlisted"

2) Assuming the waitlist does not clear prior to check-in, the second hint is the upgrade waitlist. If the RUC waitlist request was coded correctly, you should show up at or very near the top of the upgrade waitlist that you can see on DL.com or the app. If you find yourself at your "usual" spot on the upgrade waitlist, this is a clue that the RUC waitlist request was not coded correctly.

3) The RUC is a form of "payment". Until the RUC clears, it remains "unused" so a waitlisted RUC will still show in your wallet as "open".

You may also wish to peruse the wiki for the GUC success thread as some of the considerations/logistics are similar between RUCs and GUCs.







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Old Feb 2, 22, 10:22 pm
  #1  
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Using Regional Upgrades on Delta (RUC) post 2/1/2022

Folks,
As he upgrade rules have changed in the post 2/1/2022 era, we will start a new thread for these discussions.

Cheers
Ryandc99
Moderator Delta Air Lines
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Old Feb 2, 22, 11:06 pm
  #2  
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I'm confused about Wiki entries which lists Premium Select as eligible for RUC upgrades. Maybe I missed it, but I have seen nothing from DL about RUCs being valid for upgrades into Premium Select (website still only lists FC and Domestic D1).

Last edited by xliioper; Feb 2, 22 at 11:14 pm
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Old Feb 3, 22, 12:38 am
  #3  
 
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I've found that the website now shows a lot more RUC availability and it does seem to correlate to Z or I fare class availability. However, I've now called in to apply RUCs to two flights only to be told that there is no availability for these flights, despite the website showing there is. So frustrating.
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Old Feb 3, 22, 3:46 am
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Originally Posted by lucjos0224 View Post
I've found that the website now shows a lot more RUC availability and it does seem to correlate to Z or I fare class availability. However, I've now called in to apply RUCs to two flights only to be told that there is no availability for these flights, despite the website showing there is. So frustrating.
For RUCs, it must say "First Available with Upgrade Certificate". If it says "First available with Global Upgrade Certificate", RUCs won't clear. If it says the first statement, try calling again. I believe some agents only look at the OY availability field (as that is the way it has been for years), and if it is 0, they say its not available, but now Z will work too.
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Old Feb 3, 22, 5:17 am
  #5  
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I had the same issue with website showing RUCs available and agent saying it wasn't. Haven't had a chance to HUCA yet.

It does make me wonder though ... the agent offered to waitlist me, but does that mean they would not have waitlisted me correctly? Or maybe that if I had accepted the offer that the waitlist would have cleared immediately?
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Old Feb 3, 22, 6:15 am
  #6  
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Originally Posted by lucjos0224 View Post
I've found that the website now shows a lot more RUC availability and it does seem to correlate to Z or I fare class availability. However, I've now called in to apply RUCs to two flights only to be told that there is no availability for these flights, despite the website showing there is. So frustrating.
I have yet to see an instance where it says "First Available with Upgrade Certificate" with only I open and not Z. Note that the fare showing on delta.com is not a reliable indicator of bucket availability. There can be Z open, but no Z fares available for purchase due to various fare rules. You need to check on EF to see actual bucket availability. Also, I noticed that varying the number of passengers doesn't seem to tell you how many seats are actually available for upgrade certs. It says the same thing with 1 to 9 passengers selected even when there are only 1 or 2 seats in Z open.
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Last edited by xliioper; Feb 3, 22 at 6:30 am
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Old Feb 3, 22, 6:32 am
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If it has OY it will still show without Z, here is one with I showing availability.
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Old Feb 3, 22, 7:02 am
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Originally Posted by AntimonyER View Post
If it has OY it will still show without Z, here is one with I showing availability.
What is the date for this example? As the previous poster noted, just because Delta.com only shows I for sale doesn't mean Z is 0.
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Old Feb 3, 22, 7:03 am
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Originally Posted by bgriff View Post
What is the date for this example? As the previous poster noted, just because Delta.com only shows I for sale doesn't mean Z is 0.
2/14
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Old Feb 3, 22, 7:15 am
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Originally Posted by AntimonyER View Post
2/14
So Z is indeed open for that flight.
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Old Feb 3, 22, 7:53 am
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Originally Posted by bgriff View Post
So Z is indeed open for that flight.
Basically, the Z fares on this route have either a 14-day or 21-day advance purchase requirement and 2/14 is less than 14 days out. So the only fares available for purchase this close in are going to be I or higher even if there is Z bucket availability open. Domestic Z fares also have an underlying coach fare class, so there can be Z open and you can meet the advance purchase requirement for a Z fare, but the Z fare still can't be purchased because there is no inventory in the underlying coach bucket for the Z fare.
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Old Feb 3, 22, 8:13 am
  #12  
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Originally Posted by xliioper View Post
I have yet to see an instance where it says "First Available with Upgrade Certificate" with only I open and not Z.
I definitely have seen it -- although DL was selling I on the flights, EF showed Z space so wondered if it was advance purchase requirement or something.

EDIT: bleh, should've read the rest of the responses first
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Old Feb 3, 22, 9:23 am
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So if EF shows Z availability we should be able to apply an RUC? Is that correct?
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Old Feb 3, 22, 9:48 am
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Originally Posted by lucjos0224 View Post
So if EF shows Z availability we should be able to apply an RUC? Is that correct?
It seems to correlate with the "First Available with Upgrade Certificate" message being shown on website. Whether or not that reflects reality and agents are actually able to see availability and process an RUC on flight is another issue.
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Old Feb 3, 22, 11:03 am
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Applied a RUC only to inbound of ATL/LAX because it has lie flats. The outbound doesn't have lie flats and I needed to SDS/SDC. Called to check on the RUC being applied correctly. It was. Checked in to the oubound and I was #1 on the upgrade list. Someone had applied the RUC to the outbound. WTH! Why does this have to be so difficult? Went from #1 to #10 on the upgrade list. I'll be happy with C+ when I clear. Oh btw, I like the new app. I SDC'd on the app and it was a breeze.
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