Operational issues: only one ground crew at JFK, etc.
#1
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Operational issues: only one ground crew at JFK, etc.
Our flight into JFK was scheduled to land at 12:28am. We were on the ground at about 12:10, but sat waiting for a gate until 12:46 (arrival according to DL, the door opened about 5 minutes later by my watch). The captain said there was only one ground crew at JFK. Can that be true?
An earlier flight out of FAT departed about 30 minutes late because the incoming flight sat at a gate for 30 minutes until they figured out the gate didn't work and switched gates. Maybe that was the airport's fault.
Finally, I got a message on my home phone that our flight out of FAT, for which we had F seats, would be on an all coach flight and asking me to call if I wanted another flight. It had been scheduled on a CR7 and ended up on an E175, which has F. DL should have known I was not at home, since they had flown us to FAT, and therefore should have called on my mobile. Maybe I should be happy they didn't reach me.
What happened to operational efficiency?
An earlier flight out of FAT departed about 30 minutes late because the incoming flight sat at a gate for 30 minutes until they figured out the gate didn't work and switched gates. Maybe that was the airport's fault.
Finally, I got a message on my home phone that our flight out of FAT, for which we had F seats, would be on an all coach flight and asking me to call if I wanted another flight. It had been scheduled on a CR7 and ended up on an E175, which has F. DL should have known I was not at home, since they had flown us to FAT, and therefore should have called on my mobile. Maybe I should be happy they didn't reach me.
What happened to operational efficiency?
#2
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#6
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Finally, I got a message on my home phone that our flight out of FAT, for which we had F seats, would be on an all coach flight and asking me to call if I wanted another flight. It had been scheduled on a CR7 and ended up on an E175, which has F. DL should have known I was not at home, since they had flown us to FAT, and therefore should have called on my mobile. Maybe I should be happy they didn't reach me.
#12
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Whereby traffic was also down 80% and in most instances at other airlines things ran far more smoothly than usual. This is nothing more than a staffing issue and staffing is something that Delta has managed worse than most of its peers throughout the last ~14 months.
#13
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We will have to agree to disagree about things running far more smoothly than usual at other airlines.
#14
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From a product point of view, I'd agree things have been a disaster across most domestic airlines with JetBlue leading the pack and AA being a standard deviation behind. It seems like United is getting ready to be the leader for a bit now though.