Operational issues: only one ground crew at JFK, etc.
Our flight into JFK was scheduled to land at 12:28am. We were on the ground at about 12:10, but sat waiting for a gate until 12:46 (arrival according to DL, the door opened about 5 minutes later by my watch). The captain said there was only one ground crew at JFK. Can that be true?
An earlier flight out of FAT departed about 30 minutes late because the incoming flight sat at a gate for 30 minutes until they figured out the gate didn't work and switched gates. Maybe that was the airport's fault. Finally, I got a message on my home phone that our flight out of FAT, for which we had F seats, would be on an all coach flight and asking me to call if I wanted another flight. It had been scheduled on a CR7 and ended up on an E175, which has F. DL should have known I was not at home, since they had flown us to FAT, and therefore should have called on my mobile. Maybe I should be happy they didn't reach me. What happened to operational efficiency? |
Originally Posted by richarddd
(Post 33287962)
What happened to operational efficiency?
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Originally Posted by cmd320
(Post 33288097)
This is no longer a hallmark of Delta as it may have been ~2+ years ago.
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Originally Posted by richarddd
(Post 33288483)
Is it a distinguishing feature of any US airline?
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Originally Posted by cmd320
(Post 33288533)
Certainly not any of the major ones. I think AS gets pretty decent on time results but I really never fly them so I’m not really sure.
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Originally Posted by richarddd
(Post 33288483)
Is it a distinguishing feature of any US airline?
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Ground staff is all outsourced to Swissport at JFK right?
Or does DL have their own in-house ground staff fir JFK? |
Originally Posted by Duke787
(Post 33289098)
Ground staff is all outsourced to Swissport at JFK right?
Or does DL have their own in-house ground staff fir JFK? |
Originally Posted by richarddd
(Post 33287962)
Finally, I got a message on my home phone that our flight out of FAT, for which we had F seats, would be on an all coach flight and asking me to call if I wanted another flight. It had been scheduled on a CR7 and ended up on an E175, which has F. DL should have known I was not at home, since they had flown us to FAT, and therefore should have called on my mobile. Maybe I should be happy they didn't reach me.
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Originally Posted by richarddd
(Post 33287962)
What happened to operational efficiency? |
Originally Posted by steveholt
(Post 33290288)
A global pandemic?
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Originally Posted by cmd320
(Post 33290320)
Whereby traffic was also down 80% and in most instances at other airlines things ran far more smoothly than usual. This is nothing more than a staffing issue and staffing is something that Delta has managed worse than most of its peers throughout the last ~14 months.
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Originally Posted by steveholt
(Post 33290327)
We will have to agree to disagree about things running far more smoothly than usual at other airlines.
From a product point of view, I'd agree things have been a disaster across most domestic airlines with JetBlue leading the pack and AA being a standard deviation behind. It seems like United is getting ready to be the leader for a bit now though. |
Originally Posted by DiverDave
(Post 33290287)
Did Delta call the number you have listed as primary?
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