Operational issues: only one ground crew at JFK, etc.
Jun 2, 2021, 11:15 am
#31
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
In a normal year it's about a 50/50 split, but I tend to stick with US airlines only for domestic services. Of course, this past year has been a bit different for obvious reasons. The grass most certainly is greener however.
You're forgetting that then the flight is just delayed rather than being canceled, Delta is no longer on the hook to provide accommodation. That's the big difference. I'd rather get cancelled, put in a hotel, and figure out how I'm getting back later as opposed to being on the hook for a hotel of my own.
Jun 2, 2021, 11:18 am
#32
formerly jackvogt
Join Date: Dec 2015
Location: Atlanta, GA
Programs: Delta SkyMiles,
Posts: 822
I think we should expect things to not be running quite as smooth as they once did at least until the end of the year....
The world is "recovering" from the major disruption that COVID caused. I have to imagine people don't really know what's going on. Stuff is still changing rapidly and it does take time to notify everyone of policy changes.
We could go on and on about the staffing problems that everyone is experiencing right now. Nobody will agree on what caused that, but it doesn't really make a difference because it is being experienced almost everywhere.
Flying has become very frustrating to all involved. I know people tend to vilify the corporation but remember these are people. They don't wake up and decide to make your travel experience miserable so perhaps we should cut them a little slack.
The world is "recovering" from the major disruption that COVID caused. I have to imagine people don't really know what's going on. Stuff is still changing rapidly and it does take time to notify everyone of policy changes.
We could go on and on about the staffing problems that everyone is experiencing right now. Nobody will agree on what caused that, but it doesn't really make a difference because it is being experienced almost everywhere.
Flying has become very frustrating to all involved. I know people tend to vilify the corporation but remember these are people. They don't wake up and decide to make your travel experience miserable so perhaps we should cut them a little slack.
Jun 2, 2021, 11:23 am
#33
Original Poster
Join Date: Dec 2003
Location: NYC
Posts: 6,436
Like many official airline websites, the JFK website only shows limited data. But, for last night, there are the scheduled Delta arrivals/departures between 11:30pm and 1:00am:
Arrivals:
Flight 426 (ATL): 11:56pm
Flight 1726 (SAE): 11:59pm
Flight 9100 (MEX): 12:25am
Flight 789 (SLC): 12:28am
Flight 1089 (SFO): 12:49am
Source: https://www.airport-jfk.com/arrivals...elta-air-lines
Departures:
Flight 156 (ACC): 11:45pm
Flight 234 (TLV): 11:45pm
Source: https://www.airport-jfk.com/departur...elta-air-lines
Personally, I have no knowledge about ground clues, so I won't speculate. Perhaps someone else more knowledgeable can opine about whether a single ground crew can reasonably manage all of those planes.
Arrivals:
Flight 426 (ATL): 11:56pm
Flight 1726 (SAE): 11:59pm
Flight 9100 (MEX): 12:25am
Flight 789 (SLC): 12:28am
Flight 1089 (SFO): 12:49am
Source: https://www.airport-jfk.com/arrivals...elta-air-lines
Departures:
Flight 156 (ACC): 11:45pm
Flight 234 (TLV): 11:45pm
Source: https://www.airport-jfk.com/departur...elta-air-lines
Personally, I have no knowledge about ground clues, so I won't speculate. Perhaps someone else more knowledgeable can opine about whether a single ground crew can reasonably manage all of those planes.
If flights are on time, I don't see how one ground crew can handle both 12:25 and 12:28. Our announced problem was another plane at the gate, so we had to wait until it left.
Jun 2, 2021, 2:32 pm
#34
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,052
We were the 12:28 flight and the doors did not open until much later than scheduled arrival, which is especially annoying after having landed and taxied to the terminal early (we circled for a while, so could have landed even earlier, but that could be JFK rather than DL, although how busy is JFK around midnight). That suggests to me that a single ground crew can not reasonably manage all of those planes. Of course, our flight may have been a one off issue due to problems with other flights.
If flights are on time, I don't see how one ground crew can handle both 12:25 and 12:28. Our announced problem was another plane at the gate, so we had to wait until it left.
If flights are on time, I don't see how one ground crew can handle both 12:25 and 12:28. Our announced problem was another plane at the gate, so we had to wait until it left.
Jun 4, 2021, 3:33 pm
#36
Join Date: Jul 2010
Location: Small town near RNO
Programs: Delta 1MM/PM, BAEC GGL, Asiana Diamond Plus(Lifetime), AC *Tangerine
Posts: 901
Virtually all of Delta's Major Meltdowns of the last couple of years have involved or been IT failures, mostly at Atlanta (or starting there) and spreading out to the rest of the system. Why this hasn't been dealt with yet is something that makes no sense to me and also that a couple of high level heads (R. Sammant) haven't rolled yet is completely beyond anything that almost any company would have let go on for years now. Ed and the BOD needed to get on this months (actually years) ago.
Jun 4, 2021, 4:12 pm
#37
Join Date: Mar 2006
Location: Hotlanta.
Programs: I've gone underground!
Posts: 4,608
Virtually all of Delta's Major Meltdowns of the last couple of years have involved or been IT failures, mostly at Atlanta (or starting there) and spreading out to the rest of the system. Why this hasn't been dealt with yet is something that makes no sense to me and also that a couple of high level heads (R. Sammant) haven't rolled yet is completely beyond anything that almost any company would have let go on for years now. Ed and the BOD needed to get on this months (actually years) ago.