Delta tops airline satisfaction survey during pandemic
May 12, 2021, 4:34 am
#1
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Delta tops airline satisfaction survey during pandemic
Well crap… this won’t motivate Delta to bring things back any faster if people are “satisfied” with how things were in the past year.
https://thepointsguy.com/news/airlin...2021-jd-power/
https://thepointsguy.com/news/airlin...2021-jd-power/
May 12, 2021, 5:15 am
#3
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I have to wonder how much of that was due to seat blocking. Surely it couldn’t have been from (i) timely voluntary refunds for cancelled flights (before DL reversed course) (ii) inflight service or (iii) adequate call center staffing
May 12, 2021, 6:23 am
#5
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Seat blocking created a poor man's first class, and DL's restricted food/bev in coach was still orders of magnitude better than AA's "you get nothing" policy in coach (which continues to this day). That creates an easy win for DL.
May 12, 2021, 6:42 am
#6
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Almost certain that the vast majority of the positive feedback is due to the seat blocking.
Now that its over and DL is packing planes to the gills again and has obscene wait times for the call center, I'd be interested to see what the survey results are over the summer.
Now that its over and DL is packing planes to the gills again and has obscene wait times for the call center, I'd be interested to see what the survey results are over the summer.
May 12, 2021, 7:01 am
#7
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Delta came out #1 in four of the seven categories, so not entirely due to seat blocking:
- Flight crew - this is the area where apparently DL was way ahead of competitors - by 11 points over the next closest
- Aircraft - believe this is the category where seat blocking came into play.
- Inflight service
- Baggage claim
Powered by its people, Delta earns J.D. Power No. 1 airline ranking | Delta News Hub
Because of this, DL is apparently offering two positive space passes per employee.
- Flight crew - this is the area where apparently DL was way ahead of competitors - by 11 points over the next closest
- Aircraft - believe this is the category where seat blocking came into play.
- Inflight service
- Baggage claim
Powered by its people, Delta earns J.D. Power No. 1 airline ranking | Delta News Hub
Because of this, DL is apparently offering two positive space passes per employee.
May 12, 2021, 7:27 am
#8
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If that is true, isn't NRSP a pretty significant flight benefit since it essentially guarantees them to get on a flight with a confirmed seat and not having to play the standby lottery?
May 12, 2021, 8:30 am
#9
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Shocking that the overall public experience doesn't match the small vocal minority of posters on this forum. Whudda-thunk-it? 
Delta has had issues for sure - I'm looking at you holiday meltdowns - but overall they have done well during the pandemic for an average passenger. The fact that the biggest gripe about Delta is about their catering options is indicative of this.
Delta has had issues for sure - I'm looking at you holiday meltdowns - but overall they have done well during the pandemic for an average passenger. The fact that the biggest gripe about Delta is about their catering options is indicative of this.
May 12, 2021, 8:43 am
#10
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Delta came out #1 in four of the seven categories, so not entirely due to seat blocking:
- Flight crew - this is the area where apparently DL was way ahead of competitors - by 11 points over the next closest
- Aircraft - believe this is the category where seat blocking came into play.
- Inflight service
- Baggage claim
Powered by its people, Delta earns J.D. Power No. 1 airline ranking | Delta News Hub
Because of this, DL is apparently offering two positive space passes per employee.
- Flight crew - this is the area where apparently DL was way ahead of competitors - by 11 points over the next closest
- Aircraft - believe this is the category where seat blocking came into play.
- Inflight service
- Baggage claim
Powered by its people, Delta earns J.D. Power No. 1 airline ranking | Delta News Hub
Because of this, DL is apparently offering two positive space passes per employee.
May 12, 2021, 8:48 am
#11
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Shocking that the overall public experience doesn't match the small vocal minority of posters on this forum. Whudda-thunk-it?
Delta has had issues for sure - I'm looking at you holiday meltdowns - but overall they have done well during the pandemic for an average passenger. The fact that the biggest gripe about Delta is about their catering options is indicative of this.
Delta has had issues for sure - I'm looking at you holiday meltdowns - but overall they have done well during the pandemic for an average passenger. The fact that the biggest gripe about Delta is about their catering options is indicative of this.
May 12, 2021, 8:48 am
#12
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If the survey asked, say, "when you flew on AA or UA did you experience any significant delays?" [note DL is not listed
], DL would come out on top for "least delays".
You really have to see the (1)actual questions asked, (2)the demographic for who were questioned.
"Statistics don't lie--but statisticians DO".
Old example, circa 1990: "which country in the Western World had the highest percentage increase in unemployment?", answer: Switzerland, they went from 5 people unemployed to 10--a 100% increase.
], DL would come out on top for "least delays".You really have to see the (1)actual questions asked, (2)the demographic for who were questioned.
"Statistics don't lie--but statisticians DO".
Old example, circa 1990: "which country in the Western World had the highest percentage increase in unemployment?", answer: Switzerland, they went from 5 people unemployed to 10--a 100% increase.
Last edited by nrr; May 12, 2021 at 11:30 am
May 12, 2021, 9:46 am
#14
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May 12, 2021, 10:12 am
#15
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