Delta tops airline satisfaction survey during pandemic
May 13, 2021, 11:13 am
#31
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
Wow. I am a bit surprised. Clearly the members of the In Flight Service thread were not included in this survey group 
May 13, 2021, 11:29 am
#32
Join Date: Oct 2005
Location: Here Today, There Tomorrow
Programs: 2.96MM DL DM, Hyatt Globalist, AA Plat Pro, UA Silver, HH Lifetime Diamond, Marriott TE
Posts: 1,318
As a shareholder, I got my voting info yesterday and said NO to Bastien remaining on the Board of Directors
May 13, 2021, 5:18 pm
#34
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
May 13, 2021, 5:59 pm
#35
FlyerTalk Evangelist
Join Date: Dec 2003
Location: USA
Programs: UA Platinum, 1MM
Posts: 13,460
JD Power, a totally suspect ranking organization. That said, sometimes its easy to be at the top when you are the best in a bad situation. The seat blocking was probably a big clincher. Good for DL, but has all come to an end.
May 13, 2021, 8:31 pm
#36
Join Date: Aug 2007
Posts: 517
Having the middle seat open, was a big plus for those that wanted comfort and were anxious before the vaccine rollout. Unlike UAL, Delta was easy to work with at the beginning of the pandemic to get a refund. Delta costs a little more, but you do notice that they are a better run airline compared to UAL and AAL. Hopefully with the CDC rolling back Covid restrictions, DAL can bring back its catering and beverage service to pre-pandemic levels.
May 13, 2021, 8:39 pm
#37
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Having the middle seat open, was a big plus for those that wanted comfort and were anxious before the vaccine rollout. Unlike UAL, Delta was easy to work with at the beginning of the pandemic to get a refund. Delta costs a little more, but you do notice that they are a better run airline compared to UAL and AAL. Hopefully with the CDC rolling back Covid restrictions, DAL can bring back its catering and beverage service to pre-pandemic levels.