DLASflyer

Delta cancelled 230 mainline flights today. 87 already gone for tomorrow.

uxb

DL decided to cancel my flight from LAS > JFK on the 31st, which was well before the storm even hit. Then they cancelled my replacement flight, my alternate replacement flight and snoozed yet another replacement before cancelling a leg on that. Thankfully, I worked my Vegas comps, but still...

indufan

I have coworkers staying near PHL tonight and plan on driving to EWR area tomorrow morning and I am thinking they are crazy.

MSPeconomist

Yes they are. People from around Philly don't know how to drive in the snow and there aren't a lot of plows and salt spreaders in the area either.

HeadInTheClouds

This is spot on. It's been awful for quite a while now with waits (todays weather issues aside). I don't remember the last time I called the Diamond line and got right through to an agent; w/ UA & AA, I don't remember the last time I had to wait at all during the same period.

jamesteroh

If the wait times are 30 to 40 minutes for a DM I'd hate to have a lower or no status at all.

Duke787

I'll just re-up again my suggestion that people use the iMessage/texting option. I just texted because when they applied RUCs the other day they only applied to my reservation not my wife's (booked on separate PNRs last year to trigger AMEX credit). Was quoted a 10-15 minute wait, but was connected with an agent in under 30 seconds who confirmed my account and applied the RUC in under 3 minutes (and it's showing on my wife's reservation so I can select her seat). Bonus that the agent the other day and today went to bat for me and applied my 2019/2020 RUCs instead of having to select and open up new 2020/2021 RUCs (without me even asking, I was prepared to use the 2020/2021 but they proactively went about using my old ones since they had previously been applied and cleared for a since canceled trip).

MSPeconomist

I wonder whether part of the long wait time is caused by people being forced to HUCA when DL phone agents are either wrong or don't know how to do something, such as a SDC or applying GUCs/RUCs. IMO DL made a big mistake in eliminating the elite group of highly skilled and experienced agents who served the special DM line. Similarly, the Chisholm call center's very positive effect seems to have been diluted.

indufan

They made it and it "wasn't as bad as expected."

GagaPilot

I called the PM line this morning to book something that couldn't be booked online (pet-in-cabin travel). Shortly after calling I remembered the IROPS situation in the NE and braced myself for an extremely long wait time. To my surprise I was quoted an 8 minute wait time and given the option for a call back or to wait. I elected to just wait on hold and a very knowledgeable agent answered in just under 10 minutes.

nrr

On 1/31 (Sunday the estimated wait time was 20 min. (Got through in 15), had their seat selection system been working efficiently I would not have had to call: due to cancellation for my flt. To JFK, I changed my flt. To 2/3 and wanted to choose C+ (for free), I was allowed to select my C+ seat but after saving my selection I was still in MC.

nrr

I was booked on 325 las-jfk dep. 1:15 pm (on Sun. 1/31) arrival around 9 pm (prior to the start of the storm), but it was cancelled; I was rebooked on a midnight flight which would arrive at a peak point for heavy snow, a few hours later that flt was cancelled, I was rebooked the next day on a flt which would also arrive in a period of heavy snow—I didn’t wait for DL to also cancel that one, and chose 325 on 2/3 (Wed).
[325 ran as scheduled on 2/2 arid arrived on time].

I don’t know why my orig. flt was cancelled, but I’m even more perplexed that they thought the substitutes had any chance of operating.

jrl767

DL Scheduling is at the forefront of implementing AI into their IT ...

... but they seem to have forgotten the need for some human input :/

DLASflyer

Now the thread title does say storm the whole month!