NYC Winter Storm February 2021 Operational Impact
Feb 1, 21, 12:21 pm
#5
Join Date: May 1999
Location: CVG, DAY, CMH
Programs: DL DM 3MM, HH Diamond, Marriott Plat Elite
Posts: 1,388
Long wait times on the Diamond Line...
Is this the new "normal" or is it just due to the storms in the NE? I was (am) spoiled by the diamond line usually getting access to an agent real time.
Feb 1, 21, 12:53 pm
#9
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 8,350
I don't call anymore, I just text and have had lots of success with that. Makes it easy to just throw a text during the day or at night and just respond when they get to it (I've got my iMessages up on my Macbook so easy to respond while working and if away from my computer it's easy to respond via my phone)
Feb 1, 21, 1:50 pm
#10
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 92,712
Originally Posted by DL Platinum
Is this the new "normal" or is it just due to the storms in the NE? I was (am) spoiled by the diamond line usually getting access to an agent real time.
Feb 1, 21, 2:43 pm
#11
Join Date: Sep 2012
Location: Dayton, OH/CVG
Programs: DA Diamond(1 MM), Marriott Bonvoy Ambassador/Charter Ambassador, Hyatt Glob, Hertz Presidents Circle
Posts: 656
I have had to wait as a DM several times recently. I always take advantage of the "we can call you back" feature. Its usually not as long as they quote. Usually less than 10 min lately. Im sure today is due to the snow storm. From what I have heard, ALL flights in and out of EWR, LGA and JFK have been cancelled until tomorrow at the earliest. That cant be fun.
Feb 1, 21, 3:33 pm
#14
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,270
Weather + massive disruption of a significant chunk of international travel with people who need testing outbound, inbound or routing through one place or another. Those aren't situations which are typically resolved without a call.
Feb 1, 21, 6:36 pm
#15
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold
Posts: 14,026
I called yesterday, probably first time since the pandemic started since I haven't been flying, about using an RUC and inventory (I wish Delta would allow you to look at inventory online and apply them without calling them).
I was told the hold time was about 40 minutes so went with the call back option and it was probably about 25 minutes later I got the callback. I had to wait a couple minutes then to talk to a human but have to say it was one of the best reps I ever talked to. Very nice and eifficient and knowledgeable on RUC's
I was told the hold time was about 40 minutes so went with the call back option and it was probably about 25 minutes later I got the callback. I had to wait a couple minutes then to talk to a human but have to say it was one of the best reps I ever talked to. Very nice and eifficient and knowledgeable on RUC's
