Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
Oct 17, 2020, 6:33 pm
#1893
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About a week ago, I called in to ask about a ticket that had been cancelled in early August, and the phone agent was able to push it through manually (the refund appeared on my credit card account in a couple days).
Separately, I used the web site chat to cancel another ticket that had a significant schedule change and they were able to refund it immediately (again appearing on my CC within a couple days).
So for those who are still waiting, I would suggest calling again or web/Twitter chat (those for whom Twitter DM is working) and see what they can do.
Separately, I used the web site chat to cancel another ticket that had a significant schedule change and they were able to refund it immediately (again appearing on my CC within a couple days).
So for those who are still waiting, I would suggest calling again or web/Twitter chat (those for whom Twitter DM is working) and see what they can do.
Oct 17, 2020, 6:45 pm
#1894
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If you are referring to DOT guidance, it lacks the force of law. DOT has also specifically said it will exercise its prosecutorial discretion in light of the continuing public health emergency.
Many refunds are indeed being promptly processed. There are some that cannot be pushed by first-line agents manually, including those used e-credits or gift cards.
Last edited by Adam1222; Oct 17, 2020 at 6:52 pm
Oct 17, 2020, 6:52 pm
#1895
Join Date: Dec 2013
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How quickly is an airline, travel agent, or online travel agency required to process a refund?
- If a passenger is owed a refund, an airline, travel agent, or online travel agency must process it within seven business days if the passenger paid by credit card, and 20 business days if the passenger paid by cash or check.
https://www.transportation.gov/indiv...h%20or%20check.
Oct 17, 2020, 7:01 pm
#1897
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Nothing said about "health emergency", it is just an "excuse" by an airline or a TA. Government entity states it clearly and plain:
How quickly is an airline, travel agent, or online travel agency required to process a refund?
How quickly is an airline, travel agent, or online travel agency required to process a refund?
- If a passenger is owed a refund, an airline, travel agent, or online travel agency must process it within seven business days if the passenger paid by credit card, and 20 business days if the passenger paid by cash or check.
https://www.transportation.gov/indiv...h%20or%20check.
https://www.transportation.gov/sites...%202020%29.pdf
Last edited by Adam1222; Oct 17, 2020 at 7:08 pm
Oct 17, 2020, 7:05 pm
#1898
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It helps to look at the more recent updates, including the one that says clearly and plain "In recognition of the fact that the COVID-19 public health emergency has had major impacts on the airline industry, the Aviation Enforcement Office will exercise its prosecutorial discretion..."
Oct 17, 2020, 7:08 pm
#1899
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Please provide the official information about that, otherwise it has nothing to do with DL is not complying with the DOT. Btw, a complaint button is conveniently located in the link I provided - US DOT wants to know about airlines not following refunds within 7 days (most people pay by credit cards, so that is the time frame to have the refund processed)
It turns out they haven't taken all existing government websites down to respond to the unprecedented public health emergency that continues.
Oct 17, 2020, 8:34 pm
#1900
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It is a quote from an official document issued by the US DOT, so, um, yeah. For future reference, you can look at the DOT website where it lists all of the most recent policies. This particular policy has been in effect for five months.
It turns out they haven't taken all existing government websites down to respond to the unprecedented public health emergency that continues.
It turns out they haven't taken all existing government websites down to respond to the unprecedented public health emergency that continues.
Oct 17, 2020, 9:21 pm
#1901
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Does that "unprecedented public health emergency" apply to DL only? Other American airlines manage to comply with the DOT`s requirements and issue the refund within 7 business days (plus a few days for a cc to process the refund - but that is ok with DOT as long as the refund is issued within 7 days).
You stated that "the law" requires 7-day refunds.
It does not.
If you are pivoting to a different point, that Delta refunds are slower than other airlines, that appears to be quite a different point.
I have minimized my travel to account with public health guidance and the pandemic, so I don't have a large enough sample size to have personal experience about every airline in America.
Oct 17, 2020, 9:46 pm
#1902
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Does that "unprecedented public health emergency" apply to DL only? Other American airlines manage to comply with the DOT`s requirements and issue the refund within 7 business days (plus a few days for a cc to process the refund - but that is ok with DOT as long as the refund is issued within 7 days).
Just another gift from DL this year. From First to Worst - The Delta 2020 Story...
Oct 17, 2020, 10:12 pm
#1903
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Around here it apparently does. Also, there’s no real reasoning behind why CV should preclude Delta from being able to offer timely refunds. The two things have virtually nothing to do with one another.
Just another gift from DL this year. From First to Worst - The Delta 2020 Story...
Just another gift from DL this year. From First to Worst - The Delta 2020 Story...
Oct 17, 2020, 10:59 pm
#1904
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Around here it apparently does. Also, there’s no real reasoning behind why CV should preclude Delta from being able to offer timely refunds. The two things have virtually nothing to do with one another.
Just another gift from DL this year. From First to Worst - The Delta 2020 Story...
Just another gift from DL this year. From First to Worst - The Delta 2020 Story...
It should be noted, that to varying degrees and for varying amount of time, all airlines have had issue. The number of refunds skyrocketed with flight cancellations and will continue to be high due to fluidity of schedule.
Oct 18, 2020, 3:03 am
#1905
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Evee heard of discretion? DOT like all agencies have discretion in enforcing the rules.
It should be noted, that to varying degrees and for varying amount of time, all airlines have had issue. The number of refunds skyrocketed with flight cancellations and will continue to be high due to fluidity of schedule.
It should be noted, that to varying degrees and for varying amount of time, all airlines have had issue. The number of refunds skyrocketed with flight cancellations and will continue to be high due to fluidity of schedule.