Apr 26, 2021, 9:40 pm
Last edit by: TheLifeOfA_NKCM
+65-6336-3371
Suggestion to use Skype or Google Voice - both offer rates of 1 cent per minute.
Direct line for SINRES stopped working around November 2021.
For travel within 48 hours, see: https://www.flyertalk.com/forum/delta-air-lines-skymiles/2063929-faster-delta-call-back-number-1-855-548-2505-within-48-hours-departure.html
This number also stopped working around March 24, 2022.
Delta Extensive Hold Times during COVID-19 (consolidated thread)
Sep 3, 2021, 9:58 am
#1801
Join Date: May 2011
Programs: Delta PM, Hyatt Plat-ist, Bonvoyyyyyyed, Hilton $15 Daily F&B Receiver, Food Lion MVP
Posts: 1,203
It's not just the phones that are backed up - I just received an email response to a request to correct an incorrect mileage posting from April (plain jane DL itin). I have another request to correct incorrect mileage from April still floating around out there as well.
Sep 3, 2021, 5:51 pm
#1802
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,371
hmmmmmmm ... guess my request to fix a 30 Jul posting error (ORC for F SDC where I could only confirm C+ on connecting leg) is still WAAAAAAY down in the queue
just spent 25 minutes w PM line agent on hold for a supervisor who still hasn't picked up (callback was supposed to be in less than an hour; actual was 1+40) ... have to drop because of family commitment
just spent 25 minutes w PM line agent on hold for a supervisor who still hasn't picked up (callback was supposed to be in less than an hour; actual was 1+40) ... have to drop because of family commitment
Sep 3, 2021, 9:01 pm
#1803
Join Date: Mar 2005
Location: West of CLE
Programs: Delta DM/3 MM; Hertz PC; National EE; Amtrak GR; Bonvoy Silver; Via Rail Préférence
Posts: 5,384
On August 27 I needed to speak to Delta reservations about a couple of issues, and the disembodied male voice told me my wait would be seven minutes. I switched on the speakerphone, and a nice lady answered the phone about 5 minutes later, and I got my issues resolved.
Sep 4, 2021, 7:47 am
#1804
Join Date: Mar 2010
Location: Arlington, VA
Programs: DL DM, 1.5 MM; AS MVP Gold 100K; HHonors Diamond; AMEX Platinum
Posts: 488
I called this morning to deal with a schedule change. (In this case, it was a flight on Hawaiian from KOA-HNL that changed.)
Delta answered the call in 1:15 -- that's 1 minute, 15 seconds. I was blown away!
Delta answered the call in 1:15 -- that's 1 minute, 15 seconds. I was blown away!
Sep 4, 2021, 11:16 am
#1805
Join Date: Apr 2013
Programs: SPG, AA, United
Posts: 1,815
Sep 4, 2021, 2:55 pm
#1806
Join Date: Aug 2002
Location: Los Angeles
Posts: 4,677
22 minutes around 730a pacific Saturday am for Plat. Call back was pretty close to the estimate.
Sep 5, 2021, 12:13 am
#1807
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,931
One of my waitlisted segments looked like it had cleared and needed reissue, but since I was out and about, calling would've been awkward. Used the text message/virtual assistant and luckily only had to go through one cycle of "Do you still need assistance?" before getting an initial agent at ~2 hours, then another 5-10 minutes while they transferred their end of the conversation to the reissue desk.
Sep 5, 2021, 8:13 pm
#1808
Join Date: Oct 2011
Location: LAS - where you can get married and divorced in the same 24 hour period. Perfect for the woman who's saving herself for marriage and the man who wants a one night stand.
Programs: DL DM, Hilton Diamond, IHG Diamond, Marriott Platinum, UA, AA, AS, WN kettle, Hertz PC
Posts: 1,613
Today a human answered within 3 minutes. Twice! 2 weeks ago I had 4 hour call back time.
Once connected it took 45 minutes to reverse a $900.00 service charge to change a flight online - which was made an hour earlier.
Once connected it took 45 minutes to reverse a $900.00 service charge to change a flight online - which was made an hour earlier.
Sep 8, 2021, 1:59 pm
#1809
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,371
beta testing is alive and well
got the new automated answering system which told me the expected hold time was 7 minutes ... ok, that's manageable (it was closer to 10, but no big deal) ... a couple minutes in, auto-disconnect
less than a minute later the agent called me back and apologized that the system had automagically kicked him out because he was scheduled for lunch -- we had a good laugh about that
got the new automated answering system which told me the expected hold time was 7 minutes ... ok, that's manageable (it was closer to 10, but no big deal) ... a couple minutes in, auto-disconnect
less than a minute later the agent called me back and apologized that the system had automagically kicked him out because he was scheduled for lunch -- we had a good laugh about that
Sep 9, 2021, 10:24 pm
#1810
Join Date: May 2018
Location: Sea
Posts: 35
Thursday evening called the regular line to make a flight change and the system said the wait time was 1hr 45mins...turned out I only had to wait 1hr 15mins, not bad considering the last time I called it took 4 hours to get through.
Sep 10, 2021, 12:59 pm
#1811
Join Date: Jan 2016
Location: Germany
Programs: UA 1K
Posts: 417
Where has the Chat function at Delta.com gone? I used to find it at https://www.delta.com/us/en/need-help/overview, but no luck today with multiple devices and browsers.
Android App is asking for a US phone number which I don't have.
Android App is asking for a US phone number which I don't have.
Last edited by delpiero223; Sep 10, 2021 at 1:10 pm
Sep 10, 2021, 3:16 pm
#1812
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
Where has the Chat function at Delta.com gone? I used to find it at https://www.delta.com/us/en/need-help/overview, but no luck today with multiple devices and browsers.
Android App is asking for a US phone number which I don't have.
Android App is asking for a US phone number which I don't have.
Sep 10, 2021, 3:22 pm
#1813
Join Date: Jan 2016
Location: Germany
Programs: UA 1K
Posts: 417
Appears that the chat function on delta.com is not available at this moment or blocked when accessing from an European IP address. In the past I was able to access it with my browser using the US-EN localization.
Sep 10, 2021, 9:36 pm
#1814
Join Date: Jun 2017
Posts: 258
I'm 1.5 hours in.....they said less than 2hrs when I called in. Just need to change an award flight and the flight I am wanting only has 2 seats left at the points value. Have been trying to do it myself online but it gives an error saying to call in. Come on Delta :/
Sep 11, 2021, 8:46 am
#1815
Join Date: Dec 2009
Location: PWM/BOS/MHT
Programs: DL Platinum 1MM, HH Diamond, Bonvoy Gold
Posts: 252
27 minute wait quoted this morning. I got a call back in about 15, so it seems to be getting better. Plus I had a terrific agent!