When do exactly do RUC expire?

Old Dec 2, 19, 4:24 pm
  #1  
Original Poster
 
Join Date: Dec 2019
Programs: Delta Skymiles
Posts: 7
When do exactly do RUC expire?

Applied upgrade cert to a flight flown on the day it expired. Already ordered new certs and applied it to future travel. Noticed they took a new certificate and that old cert showed as expired. So if the cert says expires 11/23/2019 did I need to use it by 11/22/2019? or can I call and get the new one, expires 11/03/2020 reinstated?

Last edited by imescaping; Dec 2, 19 at 4:26 pm Reason: typo
imescaping is offline  
Old Dec 2, 19, 4:32 pm
  #2  
 
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 1,623
Originally Posted by imescaping View Post
Applied upgrade cert to a flight flown on the day it expired. Already ordered new certs and applied it to future travel. Noticed they took a new certificate and that old cert showed as expired. So if the cert says expires 11/23/2019 did I need to use it by 11/22/2019? or can I call and get the new one, expires 11/03/2020 reinstated?
In the past you could apply a cert to a travel date beyond the expiration date as long as they could confirm and not waitlist the upgrade. (Even though this was contrary to the
T & C's of the cert). They appear to have changed that recently so that you must travel prior to the expiration date of the cert. I tried and failed after about 10 calls early in
November to use a cert that was due to expire on November 20. Even though space was available to confirm the upgrade, they would not extend the expiration date.
It appears to be an unwritten loophole that has been closed.
Mr. Tickets is online now  
Old Dec 2, 19, 9:37 pm
  #3  
Original Poster
 
Join Date: Dec 2019
Programs: Delta Skymiles
Posts: 7
So to clarify, a certificate can not be used on the published expiration date? (So if it expired 11/23, travel had to be completed by 11/22?) Applied the cert to the reservation a few weeks prior to the expiration date, it was wait listed, flew return flight on the expiration date, not beyond, exactly on. That just seems different from other expiration dates, ie; medallion status good all day on January 31, but not Feb 1.
imescaping is offline  
Old Dec 2, 19, 10:07 pm
  #4  
FlyerTalk Evangelist
Hilton Contributor Badge
 
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, NW Plat, Former CO Gold, Hilton Diamond
Posts: 17,404
Originally Posted by imescaping View Post
So to clarify, a certificate can not be used on the published expiration date? (So if it expired 11/23, travel had to be completed by 11/22?) Applied the cert to the reservation a few weeks prior to the expiration date, it was wait listed, flew return flight on the expiration date, not beyond, exactly on. That just seems different from other expiration dates, ie; medallion status good all day on January 31, but not Feb 1.
It can be flown on or before, just not after.
flyerCO is offline  
Old Dec 3, 19, 2:27 am
  #5  
Original Poster
 
Join Date: Dec 2019
Programs: Delta Skymiles
Posts: 7
Thanks that was my thinking also, but sometimes Delta does things differently. Do you think it will do any good to contact Delta, as it is after the fact, to have them reinstate the new cert and apply the cert that expired 11/23 to the upgrade on the 11/23 flight? Or am I out of luck?
imescaping is offline  
Old Dec 3, 19, 10:07 pm
  #6  
Original Poster
 
Join Date: Dec 2019
Programs: Delta Skymiles
Posts: 7
Update

Thanks for the input. Called Delta, they reinstated the certificate said they donít know what happened should have pulled the expiring certificate.
imescaping is offline  
Old Dec 3, 19, 11:02 pm
  #7  
 
Join Date: Dec 2014
Programs: DL DM, AA PP
Posts: 1,317
Originally Posted by imescaping View Post
Thanks for the input. Called Delta, they reinstated the certificate said they donít know what happened should have pulled the expiring certificate.
Glad to hear you got the resolution you were looking for. Delta is notoriously resistant to reinstating upgrade certificates.

Thatís disappointing to hear that Delta is enforcing the expiration date for confirmable upgrades reissued before the expiration date but flown after. I saved numerous GUCs from going to waste using that method. I suspect itís still technically possible but that Delta has clarified its training / job aids to advise agents not to process these upgrades.
MSPeconomist likes this.
rucksack is offline  

Thread Tools
Search this Thread
Search Engine: