Trying to get change fee negotiated down
#1
Original Poster
Join Date: Jun 2014
Location: New York
Programs: Delta PM
Posts: 107
Trying to get change fee negotiated down
I have a JFK-PDX flight coming up which I want to push back for some personal reasons, but the cheapest DL is offering is $400 for a non-ideal date. I've heard stories of people getting change fees waived (I know it's nothing to expect) and am wondering if there's something I should do (maybe just HUCA until success?). I've never been given a waiver for a change fee so there's no "black marks" against my record in this regard.
I know the policy, I know I'm not due any waiver, I'm just checking if it's worth it to keeping trying until something better is offered.
Thanks
I know the policy, I know I'm not due any waiver, I'm just checking if it's worth it to keeping trying until something better is offered.
Thanks
#2
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Back home in the REAL Washington (SEA); still working occasionally in the other Washington (DCA area)
Programs: DL PM 1.3MM; AS MVPG 75K
Posts: 13,402
book the flight that you want to take before it gets even more expensive, and hope for a weather waiver or schedule change that will allow you to cancel your original flight for a full refund ... if no weather waiver is in the cards in the last ~12 hours before scheduled departure, cancel the reservation anyway; when you try to apply the e-credit to a future booking, the system will deduct the $200 fee
Last edited by jrl767; Dec 2, 19 at 1:40 pm Reason: clarify that "cancel" applies to OP's original JFK-PDX booking
#3
Join Date: Jul 2008
Posts: 322
Delta is charging you both a change fee and the fare difference. This is why the dates matter. I have gotten them to waive the change fee when the fare difference is significant but in you case it looks like The total of the fare change and change fee comes to 400. I wouldn’t count on a waiver. If you don’t care when you go you can cancel pay the change fee and look for a cheaper flight which could be less than your original ticket. You might be able to get them to waive the change fee but the fare difference I have never gotten them to waive
#5
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Join Date: Sep 2002
Location: IND
Programs: DL DM & 2MM™, Lifetime HHonors Diamond, Cholula General Member
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If you get out of the ASC (change fee) on this, you will be lucky. The very nature of "push back for some personal reasons" is why they charge change fees to begin with.
I have had change fees waived on pilots strike, IROPS, and wanted to change a return after they preformed miserable on the outbound (definitely a favor type of waiver).
As others said, wait for a change on their part to get the change you want....really even then it will be better to talk them into a refund a rebuy.
I have had change fees waived on pilots strike, IROPS, and wanted to change a return after they preformed miserable on the outbound (definitely a favor type of waiver).
As others said, wait for a change on their part to get the change you want....really even then it will be better to talk them into a refund a rebuy.
#6
A FlyerTalk Posting Legend
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 43,576
Just call and ask. There is no magic answer and no way to predict what the outcome will be in your case.
Make it short, polite, and to the point. Phone agents don't want to hear anyone's life story and they are either going to waive the fee or not.
As others note, the standard domestic change fee is $200, so it sounds as though the fare difference is the other $200. You might also consider looking for dates and flights (and routings) where the fare is the same or lower than you paid and thus save yourself the $200.
Make it short, polite, and to the point. Phone agents don't want to hear anyone's life story and they are either going to waive the fee or not.
As others note, the standard domestic change fee is $200, so it sounds as though the fare difference is the other $200. You might also consider looking for dates and flights (and routings) where the fare is the same or lower than you paid and thus save yourself the $200.
#7
Join Date: Jul 2015
Location: St. Cloud, FL
Programs: DL GM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 1,838
This only works when you are upgrading the same flights that you are currently on. When upgrading to a different flight, the standard $200 change fee + difference in fare still apply.
#10
Join Date: Jan 2008
Location: SFO/SJC
Programs: DL Gold, Marriott
Posts: 2,408
If you get the change fee waived 10 times, each time because your grandma died, they might start to get suspicious about how many times the same person can die. An exaggeration, of course. But in general, if you have a history of asking for special exceptions due to extenuating circumstances, you might well get a note in your file.
#11
Join Date: Nov 2009
Programs: UA, CO
Posts: 12
I successfully did this last summer, but only because my original flight was overbooked and they were willing to pay me to give up my seat -- they probably would have given me about 400 in compensation, but this cost them nothing.
I have a JFK-PDX flight coming up which I want to push back for some personal reasons, but the cheapest DL is offering is $400 for a non-ideal date. I've heard stories of people getting change fees waived (I know it's nothing to expect) and am wondering if there's something I should do (maybe just HUCA until success?). I've never been given a waiver for a change fee so there's no "black marks" against my record in this regard.
I know the policy, I know I'm not due any waiver, I'm just checking if it's worth it to keeping trying until something better is offered.
Thanks
I know the policy, I know I'm not due any waiver, I'm just checking if it's worth it to keeping trying until something better is offered.
Thanks
#12
FlyerTalk Evangelist

Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, NW Plat, Former CO Gold, Hilton Diamond
Posts: 17,045
If you get the change fee waived 10 times, each time because your grandma died, they might start to get suspicious about how many times the same person can die. An exaggeration, of course. But in general, if you have a history of asking for special exceptions due to extenuating circumstances, you might well get a note in your file.
#13
Join Date: Apr 2017
Location: MSP
Programs: DL GM, MR Gold, Hilton Gold, National Exec
Posts: 172
Once I got very lucky to even be able to make the change as 2/4 of us were on a Y companion cert.
#15
Join Date: Sep 2002
Location: CHS
Posts: 2,159
Not to sidetrack this thread about Delta, but I was not asked for a death certificate in 2017. Only the deceased name, relationship to me, funeral home name and phone number. I was shocked it was that easy. My request was (unfortunately) legitimate and I was shocked with how nice United was about it.
I also had AA flights booked the same week. AA was very much the same way as UA; however, they sent a hand-written sympathy note and I will never forget it. I believe it was sent from AA Cares (or something like that).
Back to the topic, I have had Delta waive change fees twice (never a difference in fare though) by briefly explaining the situation and being blunt about asking for a waiver. I’m always incredibly friendly in good times and during bad (IRROPS, etc.) It goes a long way. Agents are people too and I find with most airlines that they’ll bend the rules when the request is succinct, clearly understandable, and reasonable. I think reasonable is the key word.
Good luck!
Chris
I also had AA flights booked the same week. AA was very much the same way as UA; however, they sent a hand-written sympathy note and I will never forget it. I believe it was sent from AA Cares (or something like that).
Back to the topic, I have had Delta waive change fees twice (never a difference in fare though) by briefly explaining the situation and being blunt about asking for a waiver. I’m always incredibly friendly in good times and during bad (IRROPS, etc.) It goes a long way. Agents are people too and I find with most airlines that they’ll bend the rules when the request is succinct, clearly understandable, and reasonable. I think reasonable is the key word.
Good luck!
Chris
Last edited by geckoflyer; Dec 3, 19 at 6:45 am