Originally Posted by apodo77
(Post 31765781)
I would think it is appropriate for someone other than the paying passenger to clean it up.
Your thoughts? I just never would assume that it was a FA's job to clean the plane. I wasn't judging, I was just asking the original poster what his/her expectations were. |
Originally Posted by sonkie23
(Post 31765906)
That's why I asked for gloves. I truly had no idea what it was. I was hoping it was coffee but I don't think it should be my responsibility to take that chance.
They wouldn't give me gloves. It was just a really strange experience. As long as I didn't have to touch it when seated, and if it was too late for cleaning crew I would have just left it. And promptly submit a complaint to DL. If they made you clean your seat before you could sit down, now that is something else. Don't misunderstand I agree it is disgusting and disappointing, regardless of cabin class. The fact that you paid to upgrade to that mess just adds insult to injury. Just that as a paying customer I am not cleaning messes I didn't make. |
Originally Posted by sonkie23
(Post 31765575)
First, I wasn't expecting a seat that looked like that.
Second, I was expecting a cleaning crew to clean it up. Third, if I was expected to clean it up then I would expect at the very minimum, the same equipment that the FA's use when they collect garbage, etc. Like gloves, for instance, as no one knew what it actually was. I asked for gloves. I was told they had none that they would/could give me. So this wasn't some prima donna moment. But 3 packages of bbq wipes wasn't going to work for me. Perhaps it would have been sufficient for you. |
Originally Posted by jghassell
(Post 31766078)
Is this a joke? One can probably make a rather weak argument that the FA shouldn't be the one to clean it, but certainly a paid F customer should not be expected to clean pre-existing stains on a plane? And the fact she just brought the customer a bunch of wipes and refused a request for gloves with an attitude of "have at it?" A paid F customer?
Really, you must be joking. |
Kinda looks like OJ.
I'd email DL and send them the picture. It's worth mentioning the cleanliness of the aircraft. Sadly, I've seen similar on various DL flights. |
Originally Posted by defrosted
(Post 31766091)
Curious from the picture was this the seat in front of you?
As long as I didn't have to touch it when seated, and if it was too late for cleaning crew I would have just left it. And promptly submit a complaint to DL. If they made you clean your seat before you could sit down, now that is something else. Don't misunderstand I agree it is disgusting and disappointing, regardless of cabin class. The fact that you paid to upgrade to that mess just adds insult to injury. Just that as a paying customer I am not cleaning messes I didn't make. And i didn't want to bang my leg into it even just sitting there, that kind of thing. Trust me, I survived. And I know it's a high class problem. But it wasn't a little tiny stain that someone could have missed. It was HUGE and really pretty gross. And I'm not a germ freak either. And I didn't ask the FA in such a way that I expected her to clean it for me. That's not my way. I just kind of pointed it out to say, hey, this is pretty foul, not so jazzed about sitting with this for the next 4 hours. Any suggestions? And then I politely asked for gloves expecting to clean it myself and was rebuffed. Not sure what else I could have done. I sat there with the blanket over me and figured let the crappy Delta blanket touch it instead of me. I didn't complain any further. I just wanted to get home! |
Originally Posted by bitterproffit
(Post 31766089)
I usually wipe down things anyway with a wipe because I am weird like.
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Originally Posted by defrosted
(Post 31766091)
Curious from the picture was this the seat in front of you?
As long as I didn't have to touch it when seated, and if it was too late for cleaning crew I would have just left it. And promptly submit a complaint to DL. If they made you clean your seat before you could sit down, now that is something else. Don't misunderstand I agree it is disgusting and disappointing, regardless of cabin class. The fact that you paid to upgrade to that mess just adds insult to injury. Just that as a paying customer I am not cleaning messes I didn't make. |
Originally Posted by sonkie23
(Post 31766168)
Yes, it was the seat in front of me. Whatever it was, though, went much further down to the floor than the picture shows. I couldn't stow anything under the seat bc i seriously didn't know what it was.
And i didn't want to bang my leg into it even just sitting there, that kind of thing. Trust me, I survived. And I know it's a high class problem. But it wasn't a little tiny stain that someone could have missed. It was HUGE and really pretty gross. And I'm not a germ freak either. And I didn't ask the FA in such a way that I expected her to clean it for me. That's not my way. I just kind of pointed it out to say, hey, this is pretty foul, not so jazzed about sitting with this for the next 4 hours. Any suggestions? And then I politely asked for gloves expecting to clean it myself and was rebuffed. Not sure what else I could have done. I sat there with the blanket over me and figured let the crappy Delta blanket touch it instead of me. I didn't complain any further. I just wanted to get home! Honestly though I wouldn't call it a high class problem. A certain level of cleanliness should be expected. I was just trying to understand if they made you sit in it or touching it or something along those lines. To me that would change what I would expect the FA to do about it. Like you said rather sit near filth and get home on time than force the issue and risk a delay. Sit in filth would be another story. |
Originally Posted by defrosted
(Post 31766195)
Sit in filth would be another story.
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Originally Posted by Tine Rod
(Post 31766236)
Didn’t this happen recently on delta?
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Wow, I would submit this complaint to Delta as soon as possible.
I switched to Delta from United over the summer due to a move. I've had something similar about a month ago and filed a complaint via customer service. Haven't heard back. (Though I am only a Platinum Medallion member.) With United, if something like this would happen, I would receive a voucher for several hundred dollars within 24 hours almost like clockwork. I am still Premier 1K for another couple of months there. Would never abuse the complaints, but it seems like United cares far more than Delta - just my two cents. I'd be interested to hear what comes of this. |
its unfortunate that this is not something you will see on DL, but on all airlines.
It seems that with the schedule they put the planes thru, there is no time to clean the planes. I have been on some of the first flights out of the day.... you would not be too surprised to find garbage still on the plane. |
Originally Posted by fotographer
(Post 31766405)
its unfortunate that this is not something you will see on DL, but on all airlines.
It seems that with the schedule they put the planes thru, there is no time to clean the planes. I have been on some of the first flights out of the day.... you would not be too surprised to find garbage still on the plane. |
Looking at the picture it appears that it could be some kind of lubricant/oil coming from the armrest. Whatever it is is up under the metal piece at the top appearing that it's leaking from inside. The area at the bottom seems to have some similar appearance from what might be an area that the seat might recline. I drove past a car on the highway recently that had a similar looking stain on the front passenger side wheel well. I thought it was an odd stain and sure enough the SUV started smoking significantly shortly later. Some fitting must have blown on the car. I really don't think this is something that someone spilled. Still pretty obnoxious to look at.
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