Name that stain...

Old Nov 22, 19, 8:53 am
  #1  
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Name that stain...

So pleased to have paid for seat 2D from DEN to LGA to be welcomed by the following at my seat.

I pointed it out to the FA who came back and handed my a pile of little wipe packs like the ones you get a BBQ restaurant to clean sticky fingers. It was definitely not my expectation that I would be the one to clean what was hopefully a coffee stain but certainly could've been something else far worse.

She said she would not touch it and that it was too late to get the cleaning crew back on a flight that was already quite delayed.

How does someone miss this? It's pretty disgusting. And disappointing.
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Old Nov 22, 19, 8:56 am
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Emotional support animal had a little accident?
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Old Nov 22, 19, 9:02 am
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Originally Posted by ajeleonard View Post
Emotional support animal had a little accident?
Good one.
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Old Nov 22, 19, 9:06 am
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Were you expecting her to clean it up for you?
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Old Nov 22, 19, 9:12 am
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A toddlerís spilled apple juice???
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Old Nov 22, 19, 9:17 am
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Originally Posted by bitterproffit View Post
Were you expecting her to clean it up for you?
First, I wasn't expecting a seat that looked like that.

Second, I was expecting a cleaning crew to clean it up.

Third, if I was expected to clean it up then I would expect at the very minimum, the same equipment that the FA's use when they collect garbage, etc. Like gloves, for instance, as no one knew what it actually was. I asked for gloves. I was told they had none that they would/could give me.

So this wasn't some prima donna moment. But 3 packages of bbq wipes wasn't going to work for me. Perhaps it would have been sufficient for you.
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Old Nov 22, 19, 9:24 am
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I'm a bit surprised they don't have Clorox or Lysol wipes or that another passenger didn't have them.
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Old Nov 22, 19, 10:15 am
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Originally Posted by bitterproffit View Post
Were you expecting her to clean it up for you?
I would think it is appropriate for someone other than the paying passenger to clean it up.
Your thoughts?
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Old Nov 22, 19, 10:21 am
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Originally Posted by apodo77 View Post
I would think it is appropriate for someone other than the paying passenger to clean it up.
Your thoughts?
I agree. Even if not in FAs Job description , if you pride yourself on service and as an ambassador for the airline you should at least offer and leave it to the pax to turn down. I mean they have gloves and clean the Lavs for Peteís sake. If not the paxís doing they should absolutely offer to clean it.
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Old Nov 22, 19, 10:27 am
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Better to not look for dirt and stains in Delta's FC seats.


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Old Nov 22, 19, 10:29 am
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Uff...
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Old Nov 22, 19, 10:55 am
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Originally Posted by Tine Rod View Post
I agree. Even if not in FAs Job description , if you pride yourself on service and as an ambassador for the airline you should at least offer and leave it to the pax to turn down. I mean they have gloves and clean the Lavs for Peteís sake. If not the paxís doing they should absolutely offer to clean it.
That's why I asked for gloves. I truly had no idea what it was. I was hoping it was coffee but I don't think it should be my responsibility to take that chance.

They wouldn't give me gloves.

It was just a really strange experience.
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Old Nov 22, 19, 10:57 am
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If it was United, you would probably have been blamed for it.
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Old Nov 22, 19, 11:02 am
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Originally Posted by sonkie23 View Post
That's why I asked for gloves. I truly had no idea what it was. I was hoping it was coffee but I don't think it should be my responsibility to take that chance.

They wouldn't give me gloves.

It was just a really strange experience.
I donít think thatís acceptable. I wouldnít want to play the DYKWIA card but the fact this happened in first makes it that more appalling.

I commend you for not causing a stink, as that is pointless, but you have every right to be disappointed.
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Old Nov 22, 19, 11:42 am
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Originally Posted by bitterproffit View Post
Were you expecting her to clean it up for you?
Is this a joke? One can probably make a rather weak argument that the FA shouldn't be the one to clean it, but certainly a paid F customer should not be expected to clean pre-existing stains on a plane? And the fact she just brought the customer a bunch of wipes and refused a request for gloves with an attitude of "have at it?" A paid F customer?

Really, you must be joking.
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