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-   Delta Air Lines | SkyMiles (https://www.flyertalk.com/forum/delta-air-lines-skymiles-665/)
-   -   Name that stain... (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1996515-name-stain.html)

sonkie23 Nov 22, 2019 7:53 am

Name that stain...
 
So pleased to have paid for seat 2D from DEN to LGA to be welcomed by the following at my seat.

I pointed it out to the FA who came back and handed my a pile of little wipe packs like the ones you get a BBQ restaurant to clean sticky fingers. It was definitely not my expectation that I would be the one to clean what was hopefully a coffee stain but certainly could've been something else far worse.

She said she would not touch it and that it was too late to get the cleaning crew back on a flight that was already quite delayed.

How does someone miss this? It's pretty disgusting. And disappointing.
https://cimg5.ibsrv.net/gimg/www.fly...03147e88c1.jpg

ajeleonard Nov 22, 2019 7:56 am

Emotional support animal had a little accident?

sonkie23 Nov 22, 2019 8:02 am


Originally Posted by ajeleonard (Post 31765491)
Emotional support animal had a little accident?

Good one.

bitterproffit Nov 22, 2019 8:06 am

Were you expecting her to clean it up for you?

sydneyracquelle Nov 22, 2019 8:12 am

A toddler’s spilled apple juice???

sonkie23 Nov 22, 2019 8:17 am


Originally Posted by bitterproffit (Post 31765525)
Were you expecting her to clean it up for you?

First, I wasn't expecting a seat that looked like that.

Second, I was expecting a cleaning crew to clean it up.

Third, if I was expected to clean it up then I would expect at the very minimum, the same equipment that the FA's use when they collect garbage, etc. Like gloves, for instance, as no one knew what it actually was. I asked for gloves. I was told they had none that they would/could give me.

So this wasn't some prima donna moment. But 3 packages of bbq wipes wasn't going to work for me. Perhaps it would have been sufficient for you.

kipper Nov 22, 2019 8:24 am

I'm a bit surprised they don't have Clorox or Lysol wipes or that another passenger didn't have them.

apodo77 Nov 22, 2019 9:15 am


Originally Posted by bitterproffit (Post 31765525)
Were you expecting her to clean it up for you?

I would think it is appropriate for someone other than the paying passenger to clean it up.
Your thoughts?

Tine Rod Nov 22, 2019 9:21 am


Originally Posted by apodo77 (Post 31765781)
I would think it is appropriate for someone other than the paying passenger to clean it up.
Your thoughts?

I agree. Even if not in FAs Job description , if you pride yourself on service and as an ambassador for the airline you should at least offer and leave it to the pax to turn down. I mean they have gloves and clean the Lavs for Pete’s sake. If not the pax’s doing they should absolutely offer to clean it.

paul21 Nov 22, 2019 9:27 am

Better to not look for dirt and stains in Delta's FC seats.

https://cimg6.ibsrv.net/gimg/www.fly...6ac1034279.jpg
https://cimg8.ibsrv.net/gimg/www.fly...151c9353e5.jpg

Tine Rod Nov 22, 2019 9:29 am

Uff...

sonkie23 Nov 22, 2019 9:55 am


Originally Posted by Tine Rod (Post 31765808)
I agree. Even if not in FAs Job description , if you pride yourself on service and as an ambassador for the airline you should at least offer and leave it to the pax to turn down. I mean they have gloves and clean the Lavs for Pete’s sake. If not the pax’s doing they should absolutely offer to clean it.

That's why I asked for gloves. I truly had no idea what it was. I was hoping it was coffee but I don't think it should be my responsibility to take that chance.

They wouldn't give me gloves.

It was just a really strange experience.

Silver Fox Nov 22, 2019 9:57 am

If it was United, you would probably have been blamed for it. :)

Tine Rod Nov 22, 2019 10:02 am


Originally Posted by sonkie23 (Post 31765906)
That's why I asked for gloves. I truly had no idea what it was. I was hoping it was coffee but I don't think it should be my responsibility to take that chance.

They wouldn't give me gloves.

It was just a really strange experience.

I don’t think that’s acceptable. I wouldn’t want to play the DYKWIA card but the fact this happened in first makes it that more appalling.

I commend you for not causing a stink, as that is pointless, but you have every right to be disappointed.

jghassell Nov 22, 2019 10:42 am


Originally Posted by bitterproffit (Post 31765525)
Were you expecting her to clean it up for you?

Is this a joke? One can probably make a rather weak argument that the FA shouldn't be the one to clean it, but certainly a paid F customer should not be expected to clean pre-existing stains on a plane? And the fact she just brought the customer a bunch of wipes and refused a request for gloves with an attitude of "have at it?" A paid F customer?

Really, you must be joking.


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