Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Delta Air Lines | SkyMiles
Reload this Page >

Elitist and entitled or reasonable? What say you?

Elitist and entitled or reasonable? What say you?

Old Sep 16, 19, 6:46 am
  #16  
 
Join Date: Sep 2016
Location: LAX/BUR, RDU
Programs: DL SM, AAdvantage, SPG
Posts: 1,341
Originally Posted by fotographer View Post
the most AA ever gave me for a flight delays of 12 years was 10K
Your flight was delayed for 12 years?! Did they make a movie out of it
MSPeconomist and Dave737 like this.
FlyerWx is offline  
Old Sep 16, 19, 7:26 am
  #17  
 
Join Date: Oct 2011
Programs: DL
Posts: 31
Originally Posted by loratliff View Post
Yep, sorry, youre correct my experiences with EU261 have been with Air France.
I wonder how code shares are handled? My assumption is they would not be covered going (say DL CS on a KLM/AF flight).
jlc1978 is offline  
Old Sep 16, 19, 7:42 am
  #18  
FlyerTalk Evangelist
 
Join Date: Jul 2010
Programs: AA
Posts: 12,607
Originally Posted by jlc1978 View Post
I wonder how code shares are handled? My assumption is they would not be covered going (say DL CS on a KLM/AF flight).
For EC261, all that matters is the airline that actually operates the flight.
MSPeconomist likes this.
wrp96 is offline  
Old Sep 16, 19, 8:04 am
  #19  
 
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,038
Originally Posted by FlyerWx View Post
Your flight was delayed for 12 years?! Did they make a movie out of it
oops.... sorry , 12 hours but of course you knew that....
fotographer is offline  
Old Sep 16, 19, 8:16 am
  #20  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: Dallas, TX
Programs: American Airlines
Posts: 26,097
Isn't sky miles the FFP that wants like 300,000 miles to fly from dfw-atl making 60K miles pretty much worthless?
enviroian is offline  
Old Sep 16, 19, 8:59 am
  #21  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 99,089
Originally Posted by enviroian View Post
Isn't sky miles the FFP that wants like 300,000 miles to fly from dfw-atl making 60K miles pretty much worthless?
Pay with miles means that approximately one cent per mile is guaranteed on any DL flight for which DL is selling tickets. However, I can do better and my most recent redemption used 90,000 RDMs to upgrade and save about at least $4,000. Not bad.
MSPeconomist is offline  
Old Sep 16, 19, 9:44 am
  #22  
 
Join Date: Apr 2008
Location: SDF
Programs: DL Silver, DL Million Miler
Posts: 280
Originally Posted by FlyerWx View Post
Your flight was delayed for 12 years?! Did they make a movie out of it
Policypeddler is offline  
Old Sep 16, 19, 9:55 am
  #23  
 
Join Date: Jun 2004
Location: ATL
Programs: Delta PlM, 1M
Posts: 6,206
Originally Posted by enviroian View Post
Isn't sky miles the FFP that wants like 300,000 miles to fly from dfw-atl making 60K miles pretty much worthless?
If you want to value something according to the worst value you can get for it, then the $US is just as bad because one could elect to buy the SMs. (or a $1000 paper mache pink flamingo) And I think by the transitive property of worthless, that makes every currency in the world worthless.
exwannabe is offline  
Old Sep 16, 19, 9:58 am
  #24  
 
Join Date: Aug 2007
Programs: DL DM
Posts: 904
Originally Posted by defrosted View Post
Elitist and reasonable.

It seems like reasonable compensation, however it is kind of like getting $6,000 in merchandise credit at the Mercedes dealership because your brand new Mercedes wouldn't start.
Not that I would be happy if my brand new Mercedes wouldn't start but I imagine the dealership would likely just fix the car and offer a loaner in the interim. You would likely need to go through several breakdowns, or failure to fix the car so that it would start, before they would do more than that.
Dave737 likes this.
cre95 is offline  
Old Sep 16, 19, 9:59 am
  #25  
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,269
A great thread for the DL marketing people to see why people who complain that SM are devalued, just don't understand.

It costs DL nothing to issue SM. It does not fly more aircraft or make more seats available. It is just more miles chasing the same inventory. When the volume gets too large, it directly or dynamically increases prices so that the inventory and miles required to purchase that inventory remains relatively constant.
Often1 is offline  
Old Sep 16, 19, 12:29 pm
  #26  
 
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 2,568
Given that you had same-day travel in your paid class of service, 60k should cut it. The only time I've ever gotten CLOSE involved an IT mess on top of a weather meltdown AND inattentive staff, and that was strictly DL covering me patching together alternative arrangements.
GrayAnderson is offline  
Old Sep 16, 19, 12:36 pm
  #27  
Original Poster
 
Join Date: Sep 2014
Posts: 18
<<<<< OP Here.

Final resolution I think?

I called the DM line to ask about ticket #'s as I was trying to put in the a claim for missing points for this and two other flights that had not credited. I figured I might as well claim this one too even though it was just a few days after the Virgin flight. I needed the flight number because I honestly lost track and had no record after so many changes.

The DM rep gave me all the info I needed to claim on line through normal procedures and then asked what happened. I told her the story without embellishment and she offered an additional 20K points on the spot. No prompting from me, I was just answering her questions.

All in all I think Delta made quite a few mistakes in operations along the way, and Delta Service folks from the DM line to the WeCare line did more than enough to make up for the delay. I'm actually quite impressed with the level of customer service after the fact.

Two 4+ hour tarmac delays in the span of 8 days, ~2 days without bags, and one day lost to travel. The compensation was 600 Euro ($659), full reimbursement for food and lodging, and a total of 80K points. Not sure what else they could do here.

<<<<<Fully compensated 1st world problem haver.
drolen is offline  
Old Sep 16, 19, 12:57 pm
  #28  
 
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 2,568
drolen

That's one thing I will always praise Delta for: Stuff goes wrong on the ground. C'est la vie. They have always recovered well.
rickg523 likes this.
GrayAnderson is offline  
Old Sep 16, 19, 1:07 pm
  #29  
Suspended
 
Join Date: Jun 2013
Posts: 11,530
Originally Posted by GrayAnderson View Post
drolen

That's one thing I will always praise Delta for: Stuff goes wrong on the ground. C'est la vie. They have always recovered well.
This.
Mistakes and problems happen to all carriers.
The difference is always how they recover.
Always.
rickg523 is offline  
Old Sep 16, 19, 10:50 pm
  #30  
 
Join Date: Feb 2004
Location: LAS
Programs: DL PM, Honors Gold, Marriott Gold, AA Gold
Posts: 894
4 hours taxiing to TXL? did you land at AMS?
gitismatt is offline  

Thread Tools
Search this Thread