FlyerWx

Your flight was delayed for 12 years?! Did they make a movie out of it

jlc1978

I wonder how code shares are handled? My assumption is they would not be covered going (say DL CS on a KLM/AF flight).

wrp96

For EC261, all that matters is the airline that actually operates the flight.

fotographer

oops.... sorry , 12 hours but of course you knew that....

enviroian

Isn't sky miles the FFP that wants like 300,000 miles to fly from dfw-atl making 60K miles pretty much worthless?

MSPeconomist

Pay with miles means that approximately one cent per mile is guaranteed on any DL flight for which DL is selling tickets. However, I can do better and my most recent redemption used 90,000 RDMs to upgrade and save about at least $4,000. Not bad.

Policypeddler

exwannabe

If you want to value something according to the worst value you can get for it, then the $US is just as bad because one could elect to buy the SMs. (or a $1000 paper mache pink flamingo) And I think by the transitive property of worthless, that makes every currency in the world worthless.

cre95

Not that I would be happy if my brand new Mercedes wouldn't start but I imagine the dealership would likely just fix the car and offer a loaner in the interim. You would likely need to go through several breakdowns, or failure to fix the car so that it would start, before they would do more than that.

Often1

A great thread for the DL marketing people to see why people who complain that SM are devalued, just don't understand.

It costs DL nothing to issue SM. It does not fly more aircraft or make more seats available. It is just more miles chasing the same inventory. When the volume gets too large, it directly or dynamically increases prices so that the inventory and miles required to purchase that inventory remains relatively constant.

GrayAnderson

Given that you had same-day travel in your paid class of service, 60k should cut it. The only time I've ever gotten CLOSE involved an IT mess on top of a weather meltdown AND inattentive staff, and that was strictly DL covering me patching together alternative arrangements.

drolen

<<<<< OP Here.

Final resolution I think?

I called the DM line to ask about ticket #'s as I was trying to put in the a claim for missing points for this and two other flights that had not credited. I figured I might as well claim this one too even though it was just a few days after the Virgin flight. I needed the flight number because I honestly lost track and had no record after so many changes.

The DM rep gave me all the info I needed to claim on line through normal procedures and then asked what happened. I told her the story without embellishment and she offered an additional 20K points on the spot. No prompting from me, I was just answering her questions.

All in all I think Delta made quite a few mistakes in operations along the way, and Delta Service folks from the DM line to the WeCare line did more than enough to make up for the delay. I'm actually quite impressed with the level of customer service after the fact.

Two 4+ hour tarmac delays in the span of 8 days, ~2 days without bags, and one day lost to travel. The compensation was 600 Euro ($659), full reimbursement for food and lodging, and a total of 80K points. Not sure what else they could do here.

<<<<<Fully compensated 1st world problem haver.

GrayAnderson

drolen

That's one thing I will always praise Delta for: Stuff goes wrong on the ground. C'est la vie. They have always recovered well.

rickg523

This.
Mistakes and problems happen to all carriers.
The difference is always how they recover.
Always.

gitismatt

4 hours taxiing to TXL? did you land at AMS?