Personalized Thank Yous from a Flight Attendant Today
Jun 17, 2019, 10:57 am
#61
Join Date: Feb 2019
Posts: 3,097
The handwritten notes are really harmless but the verbal acknowledgements are absolutely cringeworthy and I really wish they wouldn't do them.
On a recent flight out of DTW I was in row 3, I heard the purser talking to 1B, he was over the top with the "WOOOOWW three million miler!! OMG" and then 2A "OMG THREE SIXTY WOW I CAN'T BELIEVE IT"
When I figured out what he was doing I immediately called my teenager (who I had just talked to before boarding) and said "don't hang up, I need to talk to you so this guy will leave me alone"
On a recent flight out of DTW I was in row 3, I heard the purser talking to 1B, he was over the top with the "WOOOOWW three million miler!! OMG" and then 2A "OMG THREE SIXTY WOW I CAN'T BELIEVE IT"
When I figured out what he was doing I immediately called my teenager (who I had just talked to before boarding) and said "don't hang up, I need to talk to you so this guy will leave me alone"
Jun 17, 2019, 6:06 pm
#62
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
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You could have just pretended to be on the phone w/o actually calling anyone
Jun 17, 2019, 10:49 pm
#64
Join Date: Jan 2019
Location: Seattle
Programs: Delta PM, Alaska MVP, AMEX Plat (MR), AMEX Delta Platinum
Posts: 56
I got a handwritten note once on my SEA to ICN flight and had the FA stop by to thank me verbally a couple of other times. Interesting when I fly KAL it seems the FAs always thank me for my Elite Plus status.
I still need to unload those thank you certificates, maybe some FAs are hoping I give them one
I still need to unload those thank you certificates, maybe some FAs are hoping I give them one
Feb 7, 2021, 8:11 pm
#65
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Bumping my own thread because I got one over the weekend. First the lead FA came to each F passenger on the ground and thanked us for our status and for being there. Then before landing we received cards:
It was a really nice touch.
It was a really nice touch.
Feb 7, 2021, 9:43 pm
#66
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,859
I received a hand-written one on a flight from MIA-MSP back in August. Haven't seen any since, and now that I think about it, I haven't seen any verbal acknowledgments lately on any of my flights for any passengers.
Feb 8, 2021, 9:53 am
#67
Join Date: May 2011
Programs: Delta PM, Hyatt Plat-ist, Bonvoyyyyyyed, Hilton $15 Daily F&B Receiver, Food Lion MVP
Posts: 1,203
On all of my recent Connection flights, the FAs have been giving verbal acknowledgements, and I never don't find it awkward. Haven't seen a handwritten note in ages.
Feb 8, 2021, 10:21 am
#68
Join Date: Dec 2011
Location: MSP
Programs: DL DM, HHonors Diamond
Posts: 610
I had a VERY long handwritten note from Garrett (I am sure many of you know him) on my OGG-SEA flight last month. Very nice note and also gave out handmade lei's that his mother made.
Exceptional service. I wish I had some JWD vouchers I could send him.
Exceptional service. I wish I had some JWD vouchers I could send him.
Feb 8, 2021, 1:02 pm
#69
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
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You can also send positive feedback through the comments/complaints form on the website -- it always seems appreciated, and they tell me will be forwarded to the in flight leadership team and the FA's supervisor etc.
Feb 8, 2021, 4:21 pm
#70
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I've been told by FAs that it's a big deal for them when someone sends in a complement. My impression is that the note goes into their personnel file as well as being directed to their supervisors and managers.
Feb 9, 2021, 8:22 am
#71
Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,631
My spouse and I switched seats as she is a window person, and the FA came with two cards, started by thanking her for being a Platinum and then told me I was such a supporting husband for being Gold and joining her on her trips. I told the FA I was just a Gold assigned to her by DL with the sole purpose of carrying her bags .
When I run out of JWDs, I usually send my compliments and they are indeed shared with the crew. I usually run into a repeated crew member and they have remembered specific situations in which they went above and beyond, and thanked me for sending the comment to DL.
.When I run out of JWDs, I usually send my compliments and they are indeed shared with the crew. I usually run into a repeated crew member and they have remembered specific situations in which they went above and beyond, and thanked me for sending the comment to DL.
Feb 9, 2021, 9:54 pm
#72
Join Date: Jan 2008
Location: NYC, MSY
Programs: DL DM, 1.5MM, NEXUS, Sky Club Lifetime, Admirals Club Lifetime, LowValueCustomer everywhere
Posts: 6,447
Since I resumed flying in October, all of my trips have been in paid F (cheap fares) and involved connections in ATL. On almost every flight,, when we begin descent, the lead FA comes to my seat, thanks me for being a DM and gives me the gate information for my connection. I've always ben the only one ythe've done this for so I presume I've been the only DM in F on that flight
In 2018 I sent a very complimentary note about an FA as well as giving him a JWD. I asked him to let me know what he heard from Delta about it. He received the following email from DL.
In 2018 I sent a very complimentary note about an FA as well as giving him a JWD. I asked him to let me know what he heard from Delta about it. He received the following email from DL.
Congratulations!
You have received a compliment from a passenger acknowledging the excellent service you provided. Documentation of this compliment has been sent to your Performance Manager to be placed in your personnel file. Please feel free to save this letter and the corresponding compliment for your personal records.
Thank you for consistently delivering ‘Service from the heart.’
You have received a compliment from a passenger acknowledging the excellent service you provided. Documentation of this compliment has been sent to your Performance Manager to be placed in your personnel file. Please feel free to save this letter and the corresponding compliment for your personal records.
Thank you for consistently delivering ‘Service from the heart.’