Involuntary Seat Change -- Advice?
Jan 25, 2019, 11:30 pm
#16
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
@OP, if you post or PM me your flight number, date & Seat choices, I will set a seat alert for you and contact you if one opens up
you can send me as many seats as you want to be alerted for
you can send me as many seats as you want to be alerted for
Jan 26, 2019, 9:32 am
#17
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 1,663
Happened to me too a little over a year ago - booked (and paid extra for) the pair of seats at the exit on an A321, got moved to the row behind it (window and middle) after checking in online the previous night. Got the usual “can’t move someone else” spiel (yet they had no problem doing it to me?). I overheard the guy in that seat bragging that he’s Platinum. The woman in the next seat appeared to not be traveling with him.
I get that seat assignments aren’t guaranteed (though it’s a bit fishy to still argue that when they’re charging extra for certain seats...), but I don’t get why only the Delta forum here seems to be flooded with these complaints. Why is this such an issue for them and no one else?
I get that seat assignments aren’t guaranteed (though it’s a bit fishy to still argue that when they’re charging extra for certain seats...), but I don’t get why only the Delta forum here seems to be flooded with these complaints. Why is this such an issue for them and no one else?
Jan 26, 2019, 9:36 am
#18
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,626
my preference on both the 350 and 767 is for odd numbered rows A or D because the seat is not on the aisle, but everyone has his/her own preference.
Jan 26, 2019, 12:19 pm
#19
Original Poster
Join Date: Jul 2006
Programs: DL DM/MM
Posts: 2,276
Jan 28, 2019, 5:50 am
#20
Join Date: Mar 2013
Location: LBB
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Posts: 2,820
Hi All
I'm flying on the A350 (ATL-ICN) in D1 and I specifically reserved 5A several months ago based on various reports/reviews of the seats. I got an auto-generated email informing me that my seat has now been changed to 6D. When I called the DM desk, the agent said there was an equipment change from an A350 to an A350. I was like, "Uhh...I think DL only has one model of A350s?" She then said that there are 6 different D1 configurations and that the original configuration (when I booked the ticket) isn't available anymore--except that there's only one configuration for D1.
Here's where I could use some advice:
1) What the heck happened? According to the email from DL, this change was due to a "technical seat duplication." I thought it might be an FAM, but I thought new policies dictated that they have to fly in Y now?
2) What recourse do I have? (I wanted a side seat away from the aisle).
3) Is there really an equipment change? I really hope the A350 didn't get switched a tired 777. The whole point of choosing this flight was to try out the A350.
(I recognize these are first-world problems, so I just want to name that)
I'm flying on the A350 (ATL-ICN) in D1 and I specifically reserved 5A several months ago based on various reports/reviews of the seats. I got an auto-generated email informing me that my seat has now been changed to 6D. When I called the DM desk, the agent said there was an equipment change from an A350 to an A350. I was like, "Uhh...I think DL only has one model of A350s?" She then said that there are 6 different D1 configurations and that the original configuration (when I booked the ticket) isn't available anymore--except that there's only one configuration for D1.
Here's where I could use some advice:
1) What the heck happened? According to the email from DL, this change was due to a "technical seat duplication." I thought it might be an FAM, but I thought new policies dictated that they have to fly in Y now?
2) What recourse do I have? (I wanted a side seat away from the aisle).
3) Is there really an equipment change? I really hope the A350 didn't get switched a tired 777. The whole point of choosing this flight was to try out the A350.
(I recognize these are first-world problems, so I just want to name that)
Hope it works out for you in the end.
Jan 28, 2019, 10:17 am
#21
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The SEAT ALERT thing works great.
We were flying in the nose of a DL747 from Korea to DTW. I had one of the nose seats and the other was taken. REALLY wanted my wife and I together. While sitting in Venice on our RTW trip, I got the alert. Logged in and grabbed the open seat.
BINGO!!!
We were flying in the nose of a DL747 from Korea to DTW. I had one of the nose seats and the other was taken. REALLY wanted my wife and I together. While sitting in Venice on our RTW trip, I got the alert. Logged in and grabbed the open seat.
BINGO!!!
Jan 28, 2019, 11:07 am
#22
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It worked for me a couple weeks ago to get a D1 window suite TPAC rather than one of the ones in the center section, which were all that were available when I booked.
Jan 29, 2019, 4:33 pm
#23
Join Date: Jan 2019
Location: IAD
Programs: Delta SkyMiles Diamond Medallion
Posts: 18
I had this happen to me once last year on a flight from RDU-ATL with a paid F ticket. I checked the app and my seat had been changed from aisle to window (which I don't like unless it's a direct aisle access window seat) and my seat given to an upgrader. As I was in the SkyClub when this happened, I went to the desk and they called the gate to get the other person unassigned from my original seat and put me back in.
Jan 31, 2019, 11:36 am
#24
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Posts: 100,417
I had this happen to me once last year on a flight from RDU-ATL with a paid F ticket. I checked the app and my seat had been changed from aisle to window (which I don't like unless it's a direct aisle access window seat) and my seat given to an upgrader. As I was in the SkyClub when this happened, I went to the desk and they called the gate to get the other person unassigned from my original seat and put me back in.
Was there ever an explanation why this was done? Did the upgrader just ask the GA for an aisle and the GA then decided to boot a DM with a paid FC ticket from a seat that had been selected previously? It's good that you caught this and were able to have the problem fixed, but it really shouldn't have happened at all.
Jan 31, 2019, 1:42 pm
#25
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Join Date: Apr 2001
Location: NYC
Posts: 27,238
I get that seat assignments aren’t guaranteed (though it’s a bit fishy to still argue that when they’re charging extra for certain seats...), but I don’t get why only the Delta forum here seems to be flooded with these complaints. Why is this such an issue for them and no one else?
Really?There's a 600-post thread on this topic on the AA forum:
AA seat assignment loss / change / glitch / problem / FAM (master thread)
Jan 31, 2019, 6:28 pm
#26
Moderator: Hyatt; FlyerTalk Evangelist
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Jan 31, 2019, 6:34 pm
#27
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 1,663
Really?There's a 600-post thread on this topic on the AA forum:
AA seat assignment loss / change / glitch / problem / FAM (master thread)
Feb 1, 2019, 12:01 pm
#28
Join Date: Jan 2019
Location: IAD
Programs: Delta SkyMiles Diamond Medallion
Posts: 18
Was there ever an explanation why this was done? Did the upgrader just ask the GA for an aisle and the GA then decided to boot a DM with a paid FC ticket from a seat that had been selected previously? It's good that you caught this and were able to have the problem fixed, but it really shouldn't have happened at all.
Feb 5, 2019, 8:05 am
#29
Join Date: Jan 2019
Posts: 19
So this just happen to me on Sunday. My friend was moved from is aisle seat with me in the window on a 2-3-2 config to the middle seat and all seats were full for our flight to Rome. I called into the customer care (No status) and they let us move to a different flight that ended up working better for us anyways and was more expensive at time of booking Hence we opted for the 17 hour trip over the 13 hour trip. Worked out well in the end but the first rep I spoke with told me sorry nothing we can do your out of luck. Asked for a Supervisor who was willing to do almost anything to make me happy. Glad to see Delta treat even its not status members like this hence why I am moving all my trips over to them now and will have status here soon.
Feb 5, 2019, 8:12 am
#30
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Here's the article that I was referencing: https://abcnews.go.com/US/exclusive-...ry?id=59974300 (I guess the program won't be implemented until later this year.)
While the cost of setting up a seat alert is $0.99, I'm wondering if it's worth the hassle at this point. For those who've flown on the A350 in D1, is the quality of side seats (A/D) really that different between even and odd rows? I mean, I have a long flight from ATL-ICN...
I asked the DM desk what happened, and I asked why the other person got the seat instead of me. She said that it's based on the time of seat request. I asked if status played any role in this, and she said no -- though I do wonder whether DL would boot a paying J pax to accommodate a 360 member.
While the cost of setting up a seat alert is $0.99, I'm wondering if it's worth the hassle at this point. For those who've flown on the A350 in D1, is the quality of side seats (A/D) really that different between even and odd rows? I mean, I have a long flight from ATL-ICN...
I asked the DM desk what happened, and I asked why the other person got the seat instead of me. She said that it's based on the time of seat request. I asked if status played any role in this, and she said no -- though I do wonder whether DL would boot a paying J pax to accommodate a 360 member.