AA seat assignment loss / change / glitch / problem / FAM (master thread)
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#1
Original Poster
Join Date: Feb 2016
Programs: American, Marriott, Hilton
Posts: 1
AA seat assignment loss / change / glitch / problem / FAM (master thread)
I just notice that when I purchased a ticket I had on hold they seats had been changed without notification. I have the original hold (customary 24 hour hold) reservation with my original seats. A few hours later I just simply hit the purchase button and the reservation it sent back had different seats, and they sucked. As an AA EP I am not happy. Just another way for AA to screw with premium customers.
Has anyone else seen this? or any idea why this happens?
Tks
Has anyone else seen this? or any idea why this happens?
Tks
Last edited by JDiver; Mar 6, 16 at 7:48 am Reason: Restore original thread title
#2
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,271

I've had it happen from time to time, due to what I guess are IT glitches. It's mildly annoying but I've never had a problem switching back to decent seats again. Were you unable to change seats after booking the ticket for some reason?
#3
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA EXP, LT PLT; QR PLT; Bonvoy LT TIT
Posts: 12,600
Being completely ignorant as to AA policy on this issue, I would say that if you have reserved seats for an ON HOLD rezzie and someone comes along who pays (regardless of whether with $$$ or miles) and buys a ticket, s/he has (should have) a right to grab your seats. As I said, though, I have no idea what AA policy is on this. Something along these lines: "So I'm standing here with cash in hand and you're telling me that I can't have those seats because someone else is thinking about buying them in the next day or so?" That would annoy me.
#4
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,451
Seat changes can occur for many reasons, aircraft change, FAM, maybe you booked a seat for persons with disability or bassinet and someone called and requested those seats. Remember, seats are not guarantee.
#5
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,954
Welcome to FlyerTalk.
I'd see this as one of those mild annoyances that can occur for various reasons (change of operating equipment will do this, and the AA IT has a very indiscriminate and klugey way of dealing with seat reassignments, for instance).
I've never perceived any of this as being personal or some way AA imposed additional opprobrium upon Executive Platinums; I've just seen it as a result of a very antiquated, multilayered IT system.
Unfortunately, bankruptcy terminated the contractual relationship with H-P wherein H-P was to develop an entirely new PSS etc. called JetStream, and the Parker-Kirby administration seems disinterested in pursuing this option, so I rather suspect we're stuck.
I'd see this as one of those mild annoyances that can occur for various reasons (change of operating equipment will do this, and the AA IT has a very indiscriminate and klugey way of dealing with seat reassignments, for instance).
I've never perceived any of this as being personal or some way AA imposed additional opprobrium upon Executive Platinums; I've just seen it as a result of a very antiquated, multilayered IT system.
Unfortunately, bankruptcy terminated the contractual relationship with H-P wherein H-P was to develop an entirely new PSS etc. called JetStream, and the Parker-Kirby administration seems disinterested in pursuing this option, so I rather suspect we're stuck.
#6
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,271
Nothing of the sort. When you reserve seats on a held reservation, those seats are taken off the map for the duration of the hold, just as if you'd purchased the ticket.
#7
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 10,423
Annoying? Yep!
But, if you have not actually promised to fly (purchased), then stuff happens.
But, as mentioned, there could be other reasons.
But, if you have not actually promised to fly (purchased), then stuff happens.
But, as mentioned, there could be other reasons.
#8
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA EXP, LT PLT; QR PLT; Bonvoy LT TIT
Posts: 12,600
As I said, someone who is ready to pay and buy the seats now should be able to eject someone who is thinking about maybe buying those seats tomorrow.
#9
Join Date: Dec 2006
Posts: 53
Seat Assignment Disappeared
I have a FC award flight scheduled next month between DFW and LHR on the 777-300ER. The award was a mile saver booked May 2015.
This morning the seat assignment disappeared. AA is telling me it will be taken care of at the airport and that I still have my FC booking. They are basically giving me a run around.
Over the last 2 weeks, the cabin went from empty(just me) to full.
Should I be concerned? I know what the Answer is. AA keeps saying they are sorry but have not done anything substantive.
This morning the seat assignment disappeared. AA is telling me it will be taken care of at the airport and that I still have my FC booking. They are basically giving me a run around.
Over the last 2 weeks, the cabin went from empty(just me) to full.
Should I be concerned? I know what the Answer is. AA keeps saying they are sorry but have not done anything substantive.
#12
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,954
#13
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 3,492
#15
Moderator: American AAdvantage & Marriott Bonvoy
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
Posts: 8,055
And then smile.
