2019 Upgrade Success (Or Lack Thereof)
Dec 25, 2019, 5:34 pm
#436
Join Date: Dec 2019
Programs: Delta
Posts: 20
Platinum with companion
Dec 11 SEA to LAS did not clear into First. Was number 8 and 9 for 1 seat
Dec 11 SEA to LAS did not clear into First. Was number 8 and 9 for 1 seat
Dec 25, 2019, 6:47 pm
#437
Join Date: Mar 2006
Programs: Delta Platinum, AA Plat Pro, F9 Elite 100k
Posts: 151
Dec 25, 2019, 8:08 pm
#438
Suspended
Join Date: Dec 2011
Location: RDU
Programs: DL DM, HHonors Diamond, Marriott Platinum, etc etc etc
Posts: 2,341
I keep a running spreadsheet to track upgrades
DM out of ATL I have a 28% upgrade rate in 2019, pretty embarrassing as 90% of these flights were on connection flights that are less then 1 hour in flight time.
DM out of ATL I have a 28% upgrade rate in 2019, pretty embarrassing as 90% of these flights were on connection flights that are less then 1 hour in flight time.
Dec 27, 2019, 6:29 am
#439
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,626
RDU-ATL-HNL 12/10
HNL-ATL-RDU on Xmas day.
Entire itin cleared into C+ on booking.
Out never cleared into first, C+ aisle on a fully sold 330 wasn’t too bad.
Return - ATL-RDU cleared into first at 5 day window.
HNL-ATL I was 1/12 for 9 seats at checkin about 20 hours before flight. I stayed as 1 of xx throughout but the number of available seats dropped down to 0. By an hour before departure I was 1/15 for 2.
At T-45, 3 (including me) people cleared into D1. The system worked.
HNL-ATL-RDU on Xmas day.
Entire itin cleared into C+ on booking.
Out never cleared into first, C+ aisle on a fully sold 330 wasn’t too bad.
Return - ATL-RDU cleared into first at 5 day window.
HNL-ATL I was 1/12 for 9 seats at checkin about 20 hours before flight. I stayed as 1 of xx throughout but the number of available seats dropped down to 0. By an hour before departure I was 1/15 for 2.
At T-45, 3 (including me) people cleared into D1. The system worked.
Dec 27, 2019, 9:53 am
#440
Join Date: Aug 2012
Location: RDU
Posts: 679
Dec 18, PM.
RDU>ATL lol for 0.
ATL>JFK surprisingly cleared at window. Gave it up to IRROP change to ATL>LGA, and was moved to C+ at gate.
RDU>ATL lol for 0.
ATL>JFK surprisingly cleared at window. Gave it up to IRROP change to ATL>LGA, and was moved to C+ at gate.
Dec 29, 2019, 2:45 pm
#441
Join Date: Oct 2009
Location: MSP
Programs: Delta PM, 1MM
Posts: 3,784
PM upgraded 4 days before flight for BOS-MSP on 12/31.
I rarely get upgrades on that route, but I guess 4:30pm on New Year’s Eve isn’t a high demand flight time for most medallions!
I rarely get upgrades on that route, but I guess 4:30pm on New Year’s Eve isn’t a high demand flight time for most medallions!
Dec 30, 2019, 9:07 am
#442
Join Date: Nov 2019
Programs: Delta Sliver Medallion
Posts: 6
SM w/ companion upgraded 12/22 T-24 (first aval. window) to F TPA-LGA
Weak travel day, but first and last success of the year!
Weak travel day, but first and last success of the year!
Last edited by CuseFlyer181; Dec 30, 2019 at 10:21 am
Dec 30, 2019, 10:17 am
#443
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,424
PM +1 cleared at the gate for OAK-SLC last Saturday evening. Was booked 8/12 21+ days in advance, so I was quite surprised but we took the last two seats with only 4 total on the upgrade list.
Jan 25, 2020, 3:38 am
#444
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
follow up on my experience from post # 396....
i filed a complaint on the 5th of december & finally got a reply this morning (25th january)....so it took them over 7 weeks to respond & this is what i received:
quite a disappointing response in my opinion....
i filed a complaint on the 5th of december & finally got a reply this morning (25th january)....so it took them over 7 weeks to respond & this is what i received:
Hello Keyser,
RE: Case Number 12345678
Thank you for contacting us through delta.com. We are sorry for the delay in responding to your message.
Thank you for your email inquiry about complimentary upgrades. I can understand your frustration for not clearing for a complimentary upgrade. There are a lot of variables that could have played a part in why your seat was not upgraded and I would not be able to verify exactly what happened. In future, I would recommend either speaking directly to the gate agent if possible if it appears you should be clearing for a complimentary upgrade and you still are not. I know in this instance you did attempt to speak to someone twice. This must have been a system issue. I apologize for the inconvenience.
Thank you for your loyalty and being a Diamond Medallion.
Sincerely,
B____i J_____n
SkyMiles Support
RE: Case Number 12345678
Thank you for contacting us through delta.com. We are sorry for the delay in responding to your message.
Thank you for your email inquiry about complimentary upgrades. I can understand your frustration for not clearing for a complimentary upgrade. There are a lot of variables that could have played a part in why your seat was not upgraded and I would not be able to verify exactly what happened. In future, I would recommend either speaking directly to the gate agent if possible if it appears you should be clearing for a complimentary upgrade and you still are not. I know in this instance you did attempt to speak to someone twice. This must have been a system issue. I apologize for the inconvenience.
Thank you for your loyalty and being a Diamond Medallion.
Sincerely,
B____i J_____n
SkyMiles Support
Jan 25, 2020, 6:45 am
#445
Join Date: Jan 2020
Programs: DL GM, HH Diamond, Hertz Five Star
Posts: 32
Lowly Silver/FO (just missed gold but will hit it for sure this year and possibly platinum) here but it’s my first time hitting any status so I’ve pleasantly surprised at my upgrade success to at least C+ :
10/16 DEN-JFK red eye to F at check in (first time as a silver)
10/17 JFK-DCA to C+ at gate 2/2
10/28 DCA-ATL nothing (can’t even remember the list was so long)
10/28 ATL-COS ditto
11/24 IAD-ATL C+ At check in
11/24 ATL-HSV C+ At check in
11/28 HSV-ATL C+ at check in
11/28 ATL-IAD C+ at check in, 2/3 for F and cleared while boarding
12/4 DCA-MSP-PHX paid F due to good FCM offers and what would clearly be elite full flights
12/6 PHX-DTW F on red eye (can’t remember when it cleared)
12/7 DTW-DCA nothing
Not too shabby when I think about how far down the pecking order I am although I get that some of those are because they aren’t the most popular routes or were at less busy times.
10/16 DEN-JFK red eye to F at check in (first time as a silver)
10/17 JFK-DCA to C+ at gate 2/2
10/28 DCA-ATL nothing (can’t even remember the list was so long)
10/28 ATL-COS ditto
11/24 IAD-ATL C+ At check in
11/24 ATL-HSV C+ At check in
11/28 HSV-ATL C+ at check in
11/28 ATL-IAD C+ at check in, 2/3 for F and cleared while boarding
12/4 DCA-MSP-PHX paid F due to good FCM offers and what would clearly be elite full flights
12/6 PHX-DTW F on red eye (can’t remember when it cleared)
12/7 DTW-DCA nothing
Not too shabby when I think about how far down the pecking order I am although I get that some of those are because they aren’t the most popular routes or were at less busy times.
Mar 5, 2020, 12:05 pm
#446
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
Feel free to continue the discussion in the 2020 thread:
2020 Upgrade Success (Or Lack Thereof) Thread
2020 Upgrade Success (Or Lack Thereof) Thread