Delta to add Seattle-Osaka, Drops SEA-HKG
Jun 14, 2018, 10:57 pm
#91
Join Date: Mar 2017
Programs: Skymiles Gold
Posts: 643
Does anyone have experience with how DL rebooks for trips on routes which are cancelled? I'm headed to SIN in Nov, SEA-HKG in D1 and HKG-SIN on a separate ticket with CX. My assumption is they will rebook me SEA-ICN-HKG but I'd like to get SEA-NRT-SIN to avoid having a 2 stop trip in both directions.
Moral of the story, find the flights you want, have them ready when you call in, make sure they're Skyteam/Partner flights and Delta Will do what they need to get you to your destination. Are you on a paid D1 ticket or award? Basically, this is your lucky day, as you now get to pick your routing and airlines you want to try without worrying about costs.
And as @flyerCO said, origin and destination will need to be the same.
Jun 14, 2018, 10:58 pm
#92
Join Date: Mar 2017
Programs: Skymiles Gold
Posts: 643
You'll likely get a phone call from reservations in the next few days letting you know of the change and that they've rebooked you. If you don't like your new flights, pick your own on any partner airline and, within reason, they'll rebook you. Though you may need to HUCA if you pick a weird flight combo.
Jun 15, 2018, 12:14 am
#93
Join Date: Jun 2004
Location: San Diego
Programs: IHG Spire Amb, HH Diamond, DL Diamond and 1MM
Posts: 3,611
...this is your lucky day, as you now get to pick your routing and airlines you want to try without worrying about costs.
And as @flyerCO said, origin and destination will need to be the same.
And as @flyerCO said, origin and destination will need to be the same.
Jun 15, 2018, 1:03 am
#94
Join Date: Oct 2017
Programs: SPG, Marriott, UA, AA, CX, SQ
Posts: 165
just for kicks, I went to lookup how this same forum (plus A.net) responded the last time DL cancelled CONUS48 - HKG nonstop service :
FT (2012) - DL cancels DTW-HKG and A.net - Delta "Suspends" DTW-HKG
FT board wisdom was rather split 40/40/20 between whether to pick JFK or SEA, and a small minority in favor of LAX. (and i'm seeing a similar ongoing debate regarding whether DL should be restarting JFK-BOM or ATL-BOM). A.net roughly 50 JFK / 50 SEA , with nearly no votes for LAX
Doing some quick Google research, it seems previous DL+NW CONUS-HKG nonstop offerings were SEA in mid 90s, MSP around 97-98 (supposedly some sort of strike brought its demise), DTW June 2010 to summer 2013, then SEA again June 2014 to Oct 2018 (assuming currently announced plans hold true).
Some has conjectured along the lines of rival fare dumping or PMNW having the reputation of the bulk discounter, but both AA and DL are fighting tooth and nail for *more* PEK and PVG service, seemingly undeterred by the "fare dumping", while NW's alleged less-than-stellar reputation, once you back out the intentional draw down of NRT and the universal tough nut that is KIX, hasn't particularly spread to other routes, so it's a really unique case of weakness at HKG market no matter what route, aircraft, GDP growth rate, or oil price combination they tried.
Yes, airlines are businesses where profit is king, and yes no one has to win everywhere, but I simply see a complete pull out of HKG in the same lens as hypothetical scenarios if UA completely cancels all SYD service and fan it out to NZ / AKL, or if AA cancels all CDG service and fan it out of BA / LHR and IB / MAD.
And yes, I would be equally critical at them, regardless of their profit levels. (e.g. both AA and DL were reasonably profitable when AA cancelled all TLV in Aug'15 and DL announced an increase just a month later to partially backfill the lost capacity. AA had multiple hubs with sizable business+leisure demand to TLV that could've moved the route, including JFK MIA ORD LAX, and they've completely struck down all alternatives. if profit levels imply smart decisions, then who was right then
?)
FT (2012) - DL cancels DTW-HKG and A.net - Delta "Suspends" DTW-HKG
FT board wisdom was rather split 40/40/20 between whether to pick JFK or SEA, and a small minority in favor of LAX. (and i'm seeing a similar ongoing debate regarding whether DL should be restarting JFK-BOM or ATL-BOM). A.net roughly 50 JFK / 50 SEA , with nearly no votes for LAX
Doing some quick Google research, it seems previous DL+NW CONUS-HKG nonstop offerings were SEA in mid 90s, MSP around 97-98 (supposedly some sort of strike brought its demise), DTW June 2010 to summer 2013, then SEA again June 2014 to Oct 2018 (assuming currently announced plans hold true).
Some has conjectured along the lines of rival fare dumping or PMNW having the reputation of the bulk discounter, but both AA and DL are fighting tooth and nail for *more* PEK and PVG service, seemingly undeterred by the "fare dumping", while NW's alleged less-than-stellar reputation, once you back out the intentional draw down of NRT and the universal tough nut that is KIX, hasn't particularly spread to other routes, so it's a really unique case of weakness at HKG market no matter what route, aircraft, GDP growth rate, or oil price combination they tried.
Yes, airlines are businesses where profit is king, and yes no one has to win everywhere, but I simply see a complete pull out of HKG in the same lens as hypothetical scenarios if UA completely cancels all SYD service and fan it out to NZ / AKL, or if AA cancels all CDG service and fan it out of BA / LHR and IB / MAD.
And yes, I would be equally critical at them, regardless of their profit levels. (e.g. both AA and DL were reasonably profitable when AA cancelled all TLV in Aug'15 and DL announced an increase just a month later to partially backfill the lost capacity. AA had multiple hubs with sizable business+leisure demand to TLV that could've moved the route, including JFK MIA ORD LAX, and they've completely struck down all alternatives. if profit levels imply smart decisions, then who was right then
?)
Jun 15, 2018, 2:10 am
#95
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,947
Completely incorrect. The VS over DL to LHR was a DL decision and it was done to in part to reintroduce the Virgin brand to Seattle shortly after the hometown airline announced it was was buying a Virgin and doing away with it - and attempt at messing with AS - while also greatly improving the product to LHR. Remember, the profits are shared whether DL or Virigin Atl is flying it.
As you say, I don’t consider the handover between DL/VS to be a “cancellation” because it’s a revenue neutral move.
I do have one quibble with what you say, though, as I do consider the shift to VS a major quality downgrade. I’ve been subjected to this flight quite a bit in 2018c and VS’s 787 J seat is absolute rubbish, for a number of reasons that are better discussed in the separate thread on the topic that’s ongoing right now. Virgin is an airline trading on its reputation from the past, with a current product that (outside their exceptional lounges) doesn’t really offer anything special other than pajamas and cool salt and pepper shakers.
Jun 15, 2018, 2:29 am
#96
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
However it needs to be reasonable. HKG -> NRT/ICN reasonable, HKG -> SIN not really. Its like saying I bought a ticket to fly to LAX, but want to be re-routed to JFK.
Jun 15, 2018, 3:56 am
#97
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
One flight a day to/from Hong Kong is the definition of weakness. Imagine if Delta only had one flight a day to/from London or to/from Paris.
Jun 15, 2018, 5:18 am
#98
Join Date: Jan 2016
Location: PDX
Programs: DL - Diamond, HHonors - Diamond, Marriott - Gold
Posts: 6
Does anyone have experience with how DL rebooks for trips on routes which are cancelled? I'm headed to SIN in Nov, SEA-HKG in D1 and HKG-SIN on a separate ticket with CX. My assumption is they will rebook me SEA-ICN-HKG but I'd like to get SEA-NRT-SIN to avoid having a 2 stop trip in both directions.
Jun 15, 2018, 5:43 am
#99
Join Date: Dec 2000
Location: MA
Programs: DL DM/2MM Marriott Platinum, HH Diamond,
Posts: 8,907
Why didn't DTW -HKG work? I flew this route twice, both in the month of July (very hot and humid), and both flights were relatively packed. I know short sample size and all, but if you are a world class airline, HKG should probably be on the route map.
Jun 15, 2018, 6:19 am
#101
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,626
Interesting-- I just priced out business class DCA/IAD-HKG in January using SkyTeam and it is about $3000 cheaper to fly it east through CDG/AMS then west through ICN. $4300 connecting through AMS/CDG on AF/KL. $6500 connecting through JFK and TPE on China Air, and $7100 through ICN on KE.
Jun 15, 2018, 6:25 am
#102
Join Date: Aug 2006
Location: DFW
Programs: Non-Affiliated
Posts: 7,430
Jun 15, 2018, 6:38 am
#104
Join Date: Oct 2017
Programs: SPG, Marriott, UA, AA, CX, SQ
Posts: 165
Jun 15, 2018, 6:47 am
#105
Join Date: Jun 2009
Location: TPA
Programs: DL Diamond, HH Diamond, IHG Plat, Marriott Gold
Posts: 1,256
However, once more and more 359s and 330neos start coming online in the coming years, I wouldn't be surprised to see HKG return, assuming TPAC yields don't continue to plummet. From where is anyone's best guess.