Sudden Change in Aeromexico Earnings?
Mar 29, 2018, 10:04 am
#31
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL FO 1MM
Posts: 1,761
Hi everyone – if you booked tickets before 3/27/18 for travel on or after 4/1/18 and are earning less MQMs as a result of the changes to the Aermexico accrual chart, you can request mileage credit through the Mileage Request Form after all travel on a given ticket is completed. You will then receive the MQMs you were planning to earn when booking the ticket. Have a great day!
Mar 29, 2018, 11:35 am
#33
Join Date: Dec 2009
Posts: 337
Hi everyone – if you booked tickets before 3/27/18 for travel on or after 4/1/18 and are earning less MQMs as a result of the changes to the Aermexico accrual chart, you can request mileage credit through the Mileage Request Form after all travel on a given ticket is completed. You will then receive the MQMs you were planning to earn when booking the ticket. Have a great day!
Mar 29, 2018, 11:43 am
#34
Join Date: Sep 2011
Location: Los Angeles
Programs: AA Platinum, HH Diamond, Delta Platinum
Posts: 130
Hi everyone – if you booked tickets before 3/27/18 for travel on or after 4/1/18 and are earning less MQMs as a result of the changes to the Aermexico accrual chart, you can request mileage credit through the Mileage Request Form after all travel on a given ticket is completed. You will then receive the MQMs you were planning to earn when booking the ticket. Have a great day!
Mar 29, 2018, 12:50 pm
#35
Original Poster
Join Date: Jun 2015
Location: Seattle
Programs: DL DM; Hyatt Globalist; etc
Posts: 540
Hi everyone – if you booked tickets before 3/27/18 for travel on or after 4/1/18 and are earning less MQMs as a result of the changes to the Aermexico accrual chart, you can request mileage credit through the Mileage Request Form after all travel on a given ticket is completed. You will then receive the MQMs you were planning to earn when booking the ticket. Have a great day!
Mar 29, 2018, 1:13 pm
#36
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Yet another example that the airlines do read Flyertalk and the blogs. Hence why certain mouthpieces should be careful about what they expose. It's why we can't have nice things.
Mar 29, 2018, 1:21 pm
#37
Suspended
Join Date: Aug 2009
Location: Look up - On a ✈ DELTA ✈ jet NOW!
Programs: Blogger & Delta Diamond Medallion Million Miler
Posts: 4,174
Hi everyone – if you booked tickets before 3/27/18 for travel on or after 4/1/18 and are earning less MQMs as a result of the changes to the Aermexico accrual chart, you can request mileage credit through the Mileage Request Form after all travel on a given ticket is completed. You will then receive the MQMs you were planning to earn when booking the ticket. Have a great day!
Apr 22, 2018, 9:23 pm
#38
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL FO 1MM
Posts: 1,761
Hi everyone – if you booked tickets before 3/27/18 for travel on or after 4/1/18 and are earning less MQMs as a result of the changes to the Aermexico accrual chart, you can request mileage credit through the Mileage Request Form after all travel on a given ticket is completed. You will then receive the MQMs you were planning to earn when booking the ticket. Have a great day!
Last edited by angra; Apr 22, 2018 at 9:30 pm
Apr 22, 2018, 9:25 pm
#39
Join Date: Jul 2006
Programs: DL DM/MM
Posts: 2,275
Has anyone had success with getting the correct miles to post? And if so, how did you go about it? How long did it take?
Apr 22, 2018, 10:10 pm
#40
Suspended
Join Date: Aug 2009
Location: Look up - On a ✈ DELTA ✈ jet NOW!
Programs: Blogger & Delta Diamond Medallion Million Miler
Posts: 4,174
I tried calling DM desk to help me with me with this issue. DM agent was incompetent at best and decided to transfer me to DL.com support. Getting these miles and having DL honor what they’ve published online has been really challenging.
Has anyone had success with getting the correct miles to post? And if so, how did you go about it? How long did it take?
Apr 23, 2018, 6:05 am
#41
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL FO 1MM
Posts: 1,761
in your post it looks like they haven't really responded, though. I mean they fixed yours with a ton of pestering and escalation, but that is definitely not consistent with what @SkyMilesTeam promised above.
Apr 23, 2018, 7:26 pm
#42
FlyerTalk Evangelist
Join Date: May 2000
Location: RDU
Programs: AA LT Gold, DL SM, HY Disc, Marriott LT Gold
Posts: 12,507
Losing 3000 EQM on my late June trip (I class) which I have been waiting to book to let work shake out first. Not the end of the world, I need the EQD far more than the EQM.
Apr 23, 2018, 11:09 pm
#44
Suspended
Join Date: Aug 2009
Location: Look up - On a ✈ DELTA ✈ jet NOW!
Programs: Blogger & Delta Diamond Medallion Million Miler
Posts: 4,174
You are confused. There is nothing to fix. They have the IT set to give the wrong points. They are happy with that as it is IT run by REV MGT. They also have reps, when you follow their rules, telling you bad info and hope you go away. Only if you escalate the situation will Delta award you the published / promised points. That is how Delta rewards loyalty in 2018.
Apr 23, 2018, 11:12 pm
#45
Join Date: Jun 2011
Location: ROM
Programs: BA Silver, UA, DL Gold, HH Gold
Posts: 321
You are confused. There is nothing to fix. They have the IT set to give the wrong points. They are happy with that as it is IT run by REV MGT. They also have reps, when you follow their rules, telling you bad info and hope you go away. Only if you escalate the situation will the award you the published points. That is how Delta rewards loyalty in 2018.
But I guess, if that's the normal way to do business for DL, you're right, there's nothing broken.