Originally Posted by
Renes Points
You are confused. There is nothing to fix. They have the IT set to give the wrong points. They are happy with that as it is IT run by REV MGT. They also have reps, when you follow their rules, telling you bad info and hope you go away. Only if you escalate the situation will the award you the published points. That is how Delta rewards loyalty in 2018.
That's what I meant by fix. The instructions say just to fill out the request, not that you have to escalate it. So, something is broken, therefore it needs to be fixed.
But I guess, if that's the normal way to do business for DL, you're right, there's nothing broken.