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Old Nov 11, 2017, 6:13 pm
  #1  
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Join Date: Jun 2017
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Gold and Drink Voucher question

Probably been asked before, but I wasn't able to find it. How long does it take for the KLM/Delta system to recognize Gold status from when you get it? Upcoming trip and I'm still not able to select the 50% discounted Comfort seat or Free Preferred seat on KLM leg trough delta.com.

Also is there anything a Drink Voucher can be used on other then Alchohol? I don't drink.

Thanks
jonathanbak is offline  
Old Nov 11, 2017, 7:18 pm
  #2  
C W
 
Join Date: Sep 2016
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Drink vouchers are only good for alcohol. Give them away to seatmates and friends.

There are longstanding problems with KL/AF systems updating after DL status changes.

Some discussion here:

issue with skyteam status after dl status change

Sometimes getting an agent to truly remove the number and put it back in works. Sometimes nothing works. It's a bad situation.
C W is offline  
Old Nov 13, 2017, 10:04 am
  #3  
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Originally Posted by C W
There are longstanding problems with KL/AF systems updating after DL status changes.

Some discussion here:

issue with skyteam status after dl status change

Sometimes getting an agent to truly remove the number and put it back in works. Sometimes nothing works. It's a bad situation.
So I called Delta, they then called KLM/Air France and were told that KLM/Air France systems don't update Medallion Status till 2018 with the new level. So until then Silver benefits still apply on KLM operated flights. Seems rather silly that they don't just make it automatic, couldn't be that hard to do for IT, could it?
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Old Nov 13, 2017, 10:05 am
  #4  
C W
 
Join Date: Sep 2016
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Originally Posted by jonathanbak
So I called Delta, they then called KLM/Air France and were told that KLM/Air France systems don't update till 2018 with the new information. So until then Silver benefits still apply on KLM operated flights. Seems rather silly that they don't just make it automatic, couldn't be that hard to do for IT, could it?
That's just plain wrong. I've had status changes reflected within a few weeks, mid year.
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C W is offline  
Old Nov 13, 2017, 10:06 am
  #5  
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Originally Posted by jonathanbak
So I called Delta, they then called KLM/Air France and were told that KLM/Air France systems don't update Medallion Status till 2018 with the new level. So until then Silver benefits still apply on KLM operated flights. Seems rather silly that they don't just make it automatic, couldn't be that hard to do for IT, could it?
Sounds like an answer to get you off the phone, I would HUCA until you get someone who knows what they are doing.
vincentharris is offline  
Old Nov 13, 2017, 10:17 am
  #6  
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Originally Posted by vincentharris
Sounds like an answer to get you off the phone, I would HUCA until you get someone who knows what they are doing.
That was my 2nd call, I'll try again then.
jonathanbak is offline  


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