Online Purchase Error Code 10007R
Sep 11, 2017 | 2:36 pm
#1
Original Poster
Join Date: Nov 2001
Location: GEG
Programs: Marriott Titanium (Lifetime Platinum,) Lifetime SkyClub, AS Atmos Platinum
Posts: 2,515
Online Purchase Error Code 10007R
I'm attempting to use an eCredit from a ticket cancellation earlier this year (original Delta ticket was going to credit Alaska, so it wasn't purchased using my Delta profile information).
When I try to purchase the ticket under my Delta Skymiles profile, I get an error that the eCredit name doesn't match the ticketed passenger name (even though it does).
So I tried to just buy the ticket not using my Skymiles profile, and get an error code 10007R, which tells me that I can't use the eCredit online.
Any thoughts as to how to proceed, short of waiting an eternity on hold due to Irma issues?
Need to buy by the 14th of September (eCredit expires then) --- but travel isn't until January.
When I try to purchase the ticket under my Delta Skymiles profile, I get an error that the eCredit name doesn't match the ticketed passenger name (even though it does).
So I tried to just buy the ticket not using my Skymiles profile, and get an error code 10007R, which tells me that I can't use the eCredit online.
Any thoughts as to how to proceed, short of waiting an eternity on hold due to Irma issues?
Need to buy by the 14th of September (eCredit expires then) --- but travel isn't until January.
Sep 11, 2017 | 3:06 pm
#5
Original Poster
Join Date: Nov 2001
Location: GEG
Programs: Marriott Titanium (Lifetime Platinum,) Lifetime SkyClub, AS Atmos Platinum
Posts: 2,515
Solved....
Dialed in through Skymiles Customer Service (888-750-3284) and selected "on Delta.com right now" option.
Within about 10 minutes, an agent came on who was able to re-create the itinerary on his end and put the transaction through.
He had no clue as to why it wouldn't work online for me (other than he thought the system was thinking "redeem by 9/14" might be "travel by 9/14".
Thanks for the replies.
Within about 10 minutes, an agent came on who was able to re-create the itinerary on his end and put the transaction through.
He had no clue as to why it wouldn't work online for me (other than he thought the system was thinking "redeem by 9/14" might be "travel by 9/14".
Thanks for the replies.