I'm attempting to use an eCredit from a ticket cancellation earlier this year (original Delta ticket was going to credit Alaska, so it wasn't purchased using my Delta profile information).

When I try to purchase the ticket under my Delta Skymiles profile, I get an error that the eCredit name doesn't match the ticketed passenger name (even though it does).

So I tried to just buy the ticket not using my Skymiles profile, and get an error code 10007R, which tells me that I can't use the eCredit online.

Any thoughts as to how to proceed, short of waiting an eternity on hold due to Irma issues?

Need to buy by the 14th of September (eCredit expires then) --- but travel isn't until January.