Android App - Unable to select seats
Jun 28, 2017 | 4:06 pm
#1
Original Poster
Join Date: Jan 2008
Location: NYC, NJ, Long Island
Programs: DL DM, 1.6MM, UA Silver, NEXUS, SkyClub & AdmiralsClub Lifetime, Bonvoy Titanium
Posts: 6,652
Android App - Unable to select seats
Starting this morning I'm unable to change seats in the Android App (V4.3.1)
When I choose Seat Selection, I get a message which states:
I can select or change seats in the Web App.
This is happening on 7 existing PNR's, all of which allowed me to select seats prior to this AM.
THERE ARE NO E FARES.
There's a mixture of "Regular Fares" and "Employee Discount Fares". Some PNR's are just my ticket and some have a second person. Some have GUCs applied and some have RUCs waitlisted.
When I choose Seat Selection, I get a message which states:
We're Sorry...
----------------------------------------------
You cannot select seats for this flight
at this time. Please check back later or
receive your seat assignments at the gate
prior to boarding.
You can still view or change seats for any
remaining flights.
If you need additional help, please call
800-221-1212 or the number on the
back of your Sky Miles card or visit our
Worldwide Reservations page.
----------------------------------------------
You cannot select seats for this flight
at this time. Please check back later or
receive your seat assignments at the gate
prior to boarding.
You can still view or change seats for any
remaining flights.
If you need additional help, please call
800-221-1212 or the number on the
back of your Sky Miles card or visit our
Worldwide Reservations page.
This is happening on 7 existing PNR's, all of which allowed me to select seats prior to this AM.
THERE ARE NO E FARES.
There's a mixture of "Regular Fares" and "Employee Discount Fares". Some PNR's are just my ticket and some have a second person. Some have GUCs applied and some have RUCs waitlisted.
Jun 28, 2017 | 4:11 pm
#2
Join Date: Nov 2015
Programs: DL, Marriott & IHG Platty; HH Diamonte
Posts: 863
Starting this morning I'm unable to change seats in the Android App (V4.3.1)
When I choose Seat Selection, I get a message which states:
I can select or change seats in the Web App.
This is happening on 7 existing PNR's, all of which allowed me to select seats prior to this AM.
THERE ARE NO E FARES.
There's a mixture of "Regular Fares" and "Employee Discount Fares". Some PNR's are just my ticket and some have a second person. Some have GUCs applied and some have RUCs waitlisted.
When I choose Seat Selection, I get a message which states:
I can select or change seats in the Web App.
This is happening on 7 existing PNR's, all of which allowed me to select seats prior to this AM.
THERE ARE NO E FARES.
There's a mixture of "Regular Fares" and "Employee Discount Fares". Some PNR's are just my ticket and some have a second person. Some have GUCs applied and some have RUCs waitlisted.
Edit: Delta.com works perfectly.
Jun 28, 2017 | 4:23 pm
#3
Original Poster
Join Date: Jan 2008
Location: NYC, NJ, Long Island
Programs: DL DM, 1.6MM, UA Silver, NEXUS, SkyClub & AdmiralsClub Lifetime, Bonvoy Titanium
Posts: 6,652
Sorry, I looked and didn't see your post yesterday.
It's a PITA to have to use the Full Site on a phone.
I'll ask the MOD's to merge.
It's a PITA to have to use the Full Site on a phone.
I'll ask the MOD's to merge.
Jun 28, 2017 | 5:47 pm
#4
Join Date: Nov 2015
Programs: DL, Marriott & IHG Platty; HH Diamonte
Posts: 863
Jun 29, 2017 | 1:59 am
#5
Join Date: Sep 2012
Location: Pagus Bracbatensis, Kingdom of the Netherlands
Programs: DL SPlat, KLM Bump, Privium Plus, GOES
Posts: 2,076
4.3.1.?
4.4 is already out. Might try to update to 4.4 and hopefully it will solve your 'seat' issue. (No problems selecting seats using the android app, 5 PNR's; mix of regular fares and one using certificates)
4.4 is already out. Might try to update to 4.4 and hopefully it will solve your 'seat' issue. (No problems selecting seats using the android app, 5 PNR's; mix of regular fares and one using certificates)
Last edited by Grouchy; Jun 29, 2017 at 2:16 am
Jun 29, 2017 | 6:44 am
#6
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,803
Last night the app got an update. Says 4.4 but I don't know if it's a new variant of 4.4 or going from 4.3.x to 4.4. Either way, the seat selection issue is now fixed AND seat selection is possible on the A350 (though there still isn't a page for the 350 in the "Fleet" section of the app).
Basically, I'm not sure that an outdated app was the original problem, but it does appear that whatever update went out last night helped fix the problem (at least for me).