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-   -   Android App - Unable to select seats (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1850593-android-app-unable-select-seats.html)

SuperG1955 Jun 28, 2017 4:06 pm

Android App - Unable to select seats
 
Starting this morning I'm unable to change seats in the Android App (V4.3.1)

When I choose Seat Selection, I get a message which states:


We're Sorry...
----------------------------------------------
You cannot select seats for this flight
at this time. Please check back later or
receive your seat assignments at the gate
prior to boarding.

You can still view or change seats for any
remaining flights.

If you need additional help, please call
800-221-1212 or the number on the
back of your Sky Miles card or visit our
Worldwide Reservations page.
I can select or change seats in the Web App.

This is happening on 7 existing PNR's, all of which allowed me to select seats prior to this AM.

THERE ARE NO E FARES.

There's a mixture of "Regular Fares" and "Employee Discount Fares". Some PNR's are just my ticket and some have a second person. Some have GUCs applied and some have RUCs waitlisted.

pharmawalk Jun 28, 2017 4:11 pm


Originally Posted by SuperG1955 (Post 28497629)
Starting this morning I'm unable to change seats in the Android App (V4.3.1)

When I choose Seat Selection, I get a message which states:



I can select or change seats in the Web App.

This is happening on 7 existing PNR's, all of which allowed me to select seats prior to this AM.

THERE ARE NO E FARES.

There's a mixture of "Regular Fares" and "Employee Discount Fares". Some PNR's are just my ticket and some have a second person. Some have GUCs applied and some have RUCs waitlisted.

Same here - I reported it yesterday. Also, if you are on an existing flight and have been upgraded and checked in, the app will constantly fluctuate between your original seat and the upgraded seat. All is good in on Delta's side...you still have your upgraded seat.

Edit: Delta.com works perfectly.

SuperG1955 Jun 28, 2017 4:23 pm

Sorry, I looked and didn't see your post yesterday.
It's a PITA to have to use the Full Site on a phone.

I'll ask the MOD's to merge.

pharmawalk Jun 28, 2017 5:47 pm


Originally Posted by SuperG1955 (Post 28497703)
Sorry, I looked and didn't see your post yesterday.
It's a PITA to have to use the Full Site on a phone.

I'll ask the MOD's to merge.

Oh no no no...sorry for the miscommunication on my side. I reported it yesterday to Delta IT support.

Grouchy Jun 29, 2017 1:59 am

4.3.1.?
4.4 is already out. Might try to update to 4.4 and hopefully it will solve your 'seat' issue. (No problems selecting seats using the android app, 5 PNR's; mix of regular fares and one using certificates)

gooselee Jun 29, 2017 6:44 am


Originally Posted by Grouchy (Post 28498982)
4.3.1.?
4.4 is already out. Might try to update to 4.4 and hopefully it will solve your 'seat' issue. (No problems selecting seats using the android app, 5 PNR's; mix of regular fares and one using certificates)

My phone auto-updates the DL app so it's always on the most recent version available. I also had seat selection the past few days on all PNRs, a few normal paid domestics and one int'l award. Same message as OP.

Last night the app got an update. Says 4.4 but I don't know if it's a new variant of 4.4 or going from 4.3.x to 4.4. Either way, the seat selection issue is now fixed AND seat selection is possible on the A350 (though there still isn't a page for the 350 in the "Fleet" section of the app).

Basically, I'm not sure that an outdated app was the original problem, but it does appear that whatever update went out last night helped fix the problem (at least for me).

SuperG1955 Jul 1, 2017 8:02 pm

The 4.4 upgrade fixed mine.


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