Delta Computers Down
Jun 16, 2017, 8:29 pm
#31
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IT doesnt get fixed in a year. Its a long multi step, usually multi year process. Even if they knew what to do on day one last year, they'd be only in testing phase by now if not still planning.
Jun 16, 2017, 8:34 pm
#32
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Join Date: Jan 2017
Programs: Diamond, all of them.
Posts: 25
Yes I concur, Ed has only been leading delta for a year. everyone knows he was left out of the loop being Anderson's number 2 man for how many years? I do not recall the IT issues in the "past" leadership, could you name them? I can name 2 major ones within the last year that "Ed" has been at the helm. I'm going to have to call it a night, been a long day traveling. I anxiously await your reply in the morning!
Jun 16, 2017, 8:36 pm
#33
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Posts: 25
Ahhh! So it's a multi-year thing. So Delta should have this whole IT thing fixed in the next 10-15 years? AA, UA and the rest just got lucky huh.
Jun 16, 2017, 9:55 pm
#36
Join Date: Sep 2011
Location: Atlanta, GA (KATL)
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Posts: 458
^. DLTerm remained up and most agents (ie. those that completed their required DLTerm training) should have been able to work flights. I hope that program is expanded to phone agents, too. One of the bigger IT investments, the new backup data center north of the city, should open soon.
Jun 17, 2017, 5:19 am
#39
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This is NOT some guy DL recruited from outside the company to become CEO, then yes he should have some time to right the ship. Ed is just a continuation of failed DL management from PRE NW AND NOW POST NW.
Jun 17, 2017, 5:21 am
#40
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Jun 17, 2017, 6:17 am
#41
Join Date: May 2014
Location: DMV
Posts: 2,092
That's not the point as all those other airlines deal with their own different circumstances and you can bet that they have their own problems. If there's a structural issue in a company the size of Delta, you typically can't fix it overnight or even in a couple of months. You can fix acute issues for the moment and they did that obviously, but the underlying causes of such things aren't always within grasp of a quick fix.
Jun 17, 2017, 9:24 am
#42
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,518
) and they boarded us by typing in the seat numbers manually. Slowed things down a little bit and we took a minor departure delay as a result, but still arrived on time.When this started, I was fretting that everything was going to come to a standstill, but the agents did a great job of powering through.
Jun 17, 2017, 11:09 am
#43
Join Date: Jul 2016
Posts: 94
So a couple days ago my app stared wigging out on me, and started showing strange upgrade offers that would appear and disappear and then it would drop entire segments of my trips and I'd have to call and manually have them added back. But all of this led to me taking screen shots of everything and getting Delta to honor the prices which got upgrades to delta one on ATL-ICN RT for $600 and ATL-KEF RT $400 both were Main cabin X fares that normally didn't allow for paid upgrades.
So thank you delta for still not having a competent IT team and having a wonderful customer service team
So thank you delta for still not having a competent IT team and having a wonderful customer service team
Jun 17, 2017, 11:28 am
#44
Join Date: Sep 2009
Location: HNL
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Jun 17, 2017, 11:32 am
#45
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yeah sorry but the "it takes more than a year to fix IT" doesn't wash when other competitors don't have these issues. Nope.