Apr 8, 2017, 1:28 pm
Last edit by: Renes Points
Great explanation about Crew Tracking & Scheduling and what went wrong: Post #590
[Feel free to edit / add to the timeline of DL events.]
First waver ATL only and only 5-7 and by 11th: https://web.archive.org/web/20170406...perations.html
Second waver "all" hubs and 5-9 and by 16th: https://web.archive.org/web/20170407...perations.html
April 6th COO Gil West apology and blames "unprecedented" ( 5 hour ) storm / weather: http://news.delta.com/chief-operatin...cedented-storm
April 7 & 8 Five things to know list: http://news.delta.com/5-things-custo...tions-saturday
April 7th In midst of service fail Delta devalues SkyMiles with partners: http://www.flyertalk.com/forum/delta...000-miles.html
April 8th updates on operations: http://news.delta.com/operational-re...ontinues-today
April 12th will be $DAL earnings live and should yield more info: http://ir.delta.com/news-and-events/...s/default.aspx
April 9, 11:40 PM (EDT): What appears to be the last cancellation of the meltdown was made for DL2682/10Apr BOS-LGA (717 aircraft)
April 11th - Delta begins to pay out compensation for impacted travelers: http://www.flyertalk.com/forum/delta-air-lines-skymiles/1835970-early-april-operation-disruption-compensation.html
Other coverage of the event:
Pilots board relating to this epic fail: https://www.airlinepilotforums.com/d...-atl-irop.html
Factors compounding delays/cancellations:
Current delay statistics: Flightaware's live flight delay and cancellation statistics
News coverage:
BuzzFeedNews: Delta Has Canceled Thousands Of Flights And Everyone Is In Hell - No spring break is safe. (Posted on April 7, 2017, at 11:59 a.m.)
The Southampton Press: Cancelled Flight Dashes Disney Dream For Hampton Bays Marching Band (April 7, 2017 11:30 AM)
USA Today: Thousands of Delta flights canceled days after storms (Published 8:53 a.m. ET April 8, 2017)
CNN - Delta meltdown: Pilots are on hold, too (Updated 6:52 PM ET, Sat April 8, 2017)
The Wall Street Journal - Delta Struggles to Recover From Last Week’s Storms (April 9, 2017 12:23 p.m. ET)
AJC.com: Delta woes stretch into Sunday with more cancellations (11:57 a.m. Sunday, April 9, 2017)
AJC.com: Why one day of thunderstorms turned into a five-day Delta meltdown (12:01 p.m Sunday, April 9, 2017)
Detroit Free Press: Headaches continue for Delta fliers in Detroit (Published 2:26 p.m. ET April 9, 2017 Updated 5:54 p.m. ET April 9, 2017)
CNN - Delta tries to 'normalize' as flight cancellations continue (Updated 4:06 PM ET, Sun April 9, 2017)
New York Times: Storms, Though Over, Still Disrupt Delta Flights (APRIL 9, 2017)
NewsChannel5.com - Nashville Man's Body Stranded After Delta Flight Chaos (4:24 PM April 9, 2017)
CBS North Carolina: Raleigh parents upset after son’s body stranded during Delta flight chaos (April 9, 2017, 8:14 pm Updated: April 10, 2017, 5:35 am)
AJC.com: Delta reassures customers as delays continue through weekend (5:53 p.m Sunday, April 9, 2017)
AJC.com: Hundreds of stranded bags left at Hartsfield-Jackson in aftermath of Delta flight cancellations (9:29 a.m. Monday, April 10, 2017)
Bloomberg: Delta Delays Drag On, Testing Passengers' Patience (April 9, 2017, 4:10 PM EDT Updated On April 10, 2017, 10:13 AM EDT)
BuzzFeedNews: Delta Suffered "Failure of Crew Tracking Systems" During Cancelled Flight Fiasco - "I feel like we are lost in the system." (Originally posted on April 11, 2017, at 3:28 p.m. Updated on April 12, 2017, at 10:38 a.m. )
Reuters (posted on BusinessInsider): Delta's profit drops 36.3% (Apr. 12, 2017, 7:20 AM)
AJC.com - Accused child rapist caught at airport when flight is delayed (7:39 p.m Thursday, April 13, 2017)
[Feel free to edit / add to the timeline of DL events.]
First waver ATL only and only 5-7 and by 11th: https://web.archive.org/web/20170406...perations.html
Second waver "all" hubs and 5-9 and by 16th: https://web.archive.org/web/20170407...perations.html
April 6th COO Gil West apology and blames "unprecedented" ( 5 hour ) storm / weather: http://news.delta.com/chief-operatin...cedented-storm
April 7 & 8 Five things to know list: http://news.delta.com/5-things-custo...tions-saturday
April 7th In midst of service fail Delta devalues SkyMiles with partners: http://www.flyertalk.com/forum/delta...000-miles.html
April 8th updates on operations: http://news.delta.com/operational-re...ontinues-today
April 12th will be $DAL earnings live and should yield more info: http://ir.delta.com/news-and-events/...s/default.aspx
April 9, 11:40 PM (EDT): What appears to be the last cancellation of the meltdown was made for DL2682/10Apr BOS-LGA (717 aircraft)
April 11th - Delta begins to pay out compensation for impacted travelers: http://www.flyertalk.com/forum/delta-air-lines-skymiles/1835970-early-april-operation-disruption-compensation.html
Other coverage of the event:
Pilots board relating to this epic fail: https://www.airlinepilotforums.com/d...-atl-irop.html
Factors compounding delays/cancellations:
- Weather in ATL April 5
- DL terminating interline with AA
- Delta's systems crashing/overloaded
- DL's crew scheduling system crashed [rumor?]
- Rumored short-term power outage in ATL A concourse caused by airport construction some time around Tuesday-Wednesday
Current delay statistics: Flightaware's live flight delay and cancellation statistics
News coverage:
BuzzFeedNews: Delta Has Canceled Thousands Of Flights And Everyone Is In Hell - No spring break is safe. (Posted on April 7, 2017, at 11:59 a.m.)
The Southampton Press: Cancelled Flight Dashes Disney Dream For Hampton Bays Marching Band (April 7, 2017 11:30 AM)
USA Today: Thousands of Delta flights canceled days after storms (Published 8:53 a.m. ET April 8, 2017)
CNN - Delta meltdown: Pilots are on hold, too (Updated 6:52 PM ET, Sat April 8, 2017)
The Wall Street Journal - Delta Struggles to Recover From Last Week’s Storms (April 9, 2017 12:23 p.m. ET)
AJC.com: Delta woes stretch into Sunday with more cancellations (11:57 a.m. Sunday, April 9, 2017)
AJC.com: Why one day of thunderstorms turned into a five-day Delta meltdown (12:01 p.m Sunday, April 9, 2017)
Detroit Free Press: Headaches continue for Delta fliers in Detroit (Published 2:26 p.m. ET April 9, 2017 Updated 5:54 p.m. ET April 9, 2017)
CNN - Delta tries to 'normalize' as flight cancellations continue (Updated 4:06 PM ET, Sun April 9, 2017)
New York Times: Storms, Though Over, Still Disrupt Delta Flights (APRIL 9, 2017)
NewsChannel5.com - Nashville Man's Body Stranded After Delta Flight Chaos (4:24 PM April 9, 2017)
CBS North Carolina: Raleigh parents upset after son’s body stranded during Delta flight chaos (April 9, 2017, 8:14 pm Updated: April 10, 2017, 5:35 am)
AJC.com: Delta reassures customers as delays continue through weekend (5:53 p.m Sunday, April 9, 2017)
AJC.com: Hundreds of stranded bags left at Hartsfield-Jackson in aftermath of Delta flight cancellations (9:29 a.m. Monday, April 10, 2017)
Bloomberg: Delta Delays Drag On, Testing Passengers' Patience (April 9, 2017, 4:10 PM EDT Updated On April 10, 2017, 10:13 AM EDT)
BuzzFeedNews: Delta Suffered "Failure of Crew Tracking Systems" During Cancelled Flight Fiasco - "I feel like we are lost in the system." (Originally posted on April 11, 2017, at 3:28 p.m. Updated on April 12, 2017, at 10:38 a.m. )
Reuters (posted on BusinessInsider): Delta's profit drops 36.3% (Apr. 12, 2017, 7:20 AM)
AJC.com - Accused child rapist caught at airport when flight is delayed (7:39 p.m Thursday, April 13, 2017)
April 5, 2017: Delta cancels 300 flights due to thunderstorm
Apr 5, 2017, 6:37 pm
#46
Join Date: Mar 2010
Location: IND
Programs: DL PM | Kimpton IC | IHG RA | HH Diamond
Posts: 107
SOS, people. A friend has been stuck 12 hours at ATL waiting for her flight to Albuquerque, and NOW they've cancelled. She says there are literally 1,000 people in the re-book line, the phone line is busy, and the app isn't working for her. She has no status.
Is she screwed? Anything you'd suggest for her? (She's not a frequent flyer.)
Is she screwed? Anything you'd suggest for her? (She's not a frequent flyer.)
Apr 5, 2017, 6:41 pm
#47
Join Date: Apr 2002
Location: Atlanta Metro
Programs: DL , AC, BA, Hhonors Diamond, IH Platinum, Bonvoy Gold, Hyatt Discoverist
Posts: 2,358
She lives in the area, so a hotel isn't needed. It's that she can't get re-booked.
She says the app isn't working for her. If she gives me her info, can I re-book for her?
She says the app isn't working for her. If she gives me her info, can I re-book for her?
Apr 5, 2017, 6:48 pm
#49
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,204
Total operational meltdown today across the board. Website and app issues loading itineraries. Phone line busy and can't get through. 4 hr delay leaving Boston and then diverted to gsp because they waited so long in Boston. Now ground stood because they can't handle the traffic. Absolute mess
Apr 5, 2017, 6:52 pm
#50
Join Date: Apr 2007
Location: USA
Programs: AAdvantage, MileagePlus, SkyMiles
Posts: 4,160
SOS, people. A friend has been stuck 12 hours at ATL waiting for her flight to Albuquerque, and NOW they've cancelled. She says there are literally 1,000 people in the re-book line, the phone line is busy, and the app isn't working for her. She has no status.
Is she screwed? Anything you'd suggest for her? (She's not a frequent flyer.)
Is she screwed? Anything you'd suggest for her? (She's not a frequent flyer.)
Apr 5, 2017, 6:54 pm
#51
Join Date: May 2015
Posts: 2,881
SOS, people. A friend has been stuck 12 hours at ATL waiting for her flight to Albuquerque, and NOW they've cancelled. She says there are literally 1,000 people in the re-book line, the phone line is busy, and the app isn't working for her. She has no status.
Is she screwed? Anything you'd suggest for her? (She's not a frequent flyer.)
Is she screwed? Anything you'd suggest for her? (She's not a frequent flyer.)
Apr 5, 2017, 6:56 pm
#52
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
SOS, people. A friend has been stuck 12 hours at ATL waiting for her flight to Albuquerque, and NOW they've cancelled. She says there are literally 1,000 people in the re-book line, the phone line is busy, and the app isn't working for her. She has no status.
Is she screwed? Anything you'd suggest for her? (She's not a frequent flyer.)
Is she screwed? Anything you'd suggest for her? (She's not a frequent flyer.)
My SNA flight is now delayed waiting for crew. Departs at midnight they claim. This puts it into SNA well past the allowed curfew but seems WX/MX can allow airlines to ask for approval and almost always granted.
So maybe I can still get in 'today'. What a mess now. If it does it canceled there is very little available for tomorrow which will be bad news for me.
Apr 5, 2017, 7:01 pm
#53
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
kiosk as someone said. Don't need a person.
My sna flight is now delayed waiting for crew. Departs at midnight they claim. This puts it into sna well past the allowed curfew but seems wx/mx can allow airlines to ask for approval and almost always granted.
So maybe i can still get in 'today'. What a mess now. If it does it canceled there is very little available for tomorrow which will be bad news for me.
My sna flight is now delayed waiting for crew. Departs at midnight they claim. This puts it into sna well past the allowed curfew but seems wx/mx can allow airlines to ask for approval and almost always granted.
So maybe i can still get in 'today'. What a mess now. If it does it canceled there is very little available for tomorrow which will be bad news for me.
Apr 5, 2017, 7:04 pm
#54
Join Date: Sep 2013
Location: SFO/DTW
Programs: DL PM 0.5MM, Hyatt Globalist, HHonors Gold, SPG Plat, Marriott Gold, Avis PC, National EE, Hertz PC
Posts: 1,988
We are stuck in LGA and there are several flights to ATL that are severely delayed. 2 cancelled flights too.
Everything pushed back to depart to 10pm
Everything pushed back to depart to 10pm
Apr 5, 2017, 7:07 pm
#55
Join Date: Apr 2002
Location: Atlanta Metro
Programs: DL , AC, BA, Hhonors Diamond, IH Platinum, Bonvoy Gold, Hyatt Discoverist
Posts: 2,358
Well, she hasn't responded in a while--maybe she figured something out? Or her phone died?
I'll mention the kiosk to her before I sign off (we're doing this via Facebook), but the website now only shows availability tomorrow night. I've suggested she could get a "trip in vain" refund. I imagine there are huge lines at the kiosks as well, considering the large number of displaced passengers. I think her only hope, however, is if DL would consider putting her on UA or AA tomorrow, and they probably won't, and she'd have to stand in line forever to find out. Bad situation all the way around.
I'll mention the kiosk to her before I sign off (we're doing this via Facebook), but the website now only shows availability tomorrow night. I've suggested she could get a "trip in vain" refund. I imagine there are huge lines at the kiosks as well, considering the large number of displaced passengers. I think her only hope, however, is if DL would consider putting her on UA or AA tomorrow, and they probably won't, and she'd have to stand in line forever to find out. Bad situation all the way around.
Apr 5, 2017, 7:15 pm
#56
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,741
Well, she hasn't responded in a while--maybe she figured something out? Or her phone died?
I'll mention the kiosk to her before I sign off (we're doing this via Facebook), but the website now only shows availability tomorrow night. I've suggested she could get a "trip in vain" refund. I imagine there are huge lines at the kiosks as well, considering the large number of displaced passengers. I think her only hope, however, is if DL would consider putting her on UA or AA tomorrow, and they probably won't, and she'd have to stand in line forever to find out. Bad situation all the way around.
I'll mention the kiosk to her before I sign off (we're doing this via Facebook), but the website now only shows availability tomorrow night. I've suggested she could get a "trip in vain" refund. I imagine there are huge lines at the kiosks as well, considering the large number of displaced passengers. I think her only hope, however, is if DL would consider putting her on UA or AA tomorrow, and they probably won't, and she'd have to stand in line forever to find out. Bad situation all the way around.
Apr 5, 2017, 7:15 pm
#57
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
A fellow FTer @jackal is on DL1757 SNA-ATL.
They just diverted to DFW:
http://flightaware.com/live/flight/D...000Z/KSNA/KDFW
I'm guessing this is due to wx.
They just diverted to DFW:
http://flightaware.com/live/flight/D...000Z/KSNA/KDFW
I'm guessing this is due to wx.
Apr 5, 2017, 7:17 pm
#58
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,669
2075 got eventually cancelled due to the crew timing out, so I got me a hotel room for the night.
The crew timed out probably due to weather, so I'm not sure I can blame Delta for this, thus this room will likely be on my dime.
Ah well. There are worse problems to have. Like a 5:40am departure tomorrow.
The crew timed out probably due to weather, so I'm not sure I can blame Delta for this, thus this room will likely be on my dime.
Ah well. There are worse problems to have. Like a 5:40am departure tomorrow.
Apr 5, 2017, 7:21 pm
#59
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
Exit the secure area and go to the departure area where the lines will likely be shorter. Or have her call you, conference her in, call your medallion number, although even medallions will likely have a long wait right now. Or do both and just use whichever of the two you get served at first.
Apr 5, 2017, 7:21 pm
#60
Join Date: Sep 2016
Location: LAX/BUR, RDU
Programs: DL SM, AAdvantage, SPG
Posts: 1,360
My SNA flight is now delayed waiting for crew. Departs at midnight they claim. This puts it into SNA well past the allowed curfew but seems WX/MX can allow airlines to ask for approval and almost always granted.
So maybe I can still get in 'today'. What a mess now. If it does it canceled there is very little available for tomorrow which will be bad news for me.
So maybe I can still get in 'today'. What a mess now. If it does it canceled there is very little available for tomorrow which will be bad news for me.
There are just so many storms moving through the area, it gets hard to move flights in and out of ATL.