HUCA Fail
Jul 6, 2016 | 8:28 am
#1
Original Poster
Join Date: Sep 2010
Location: NYC
Programs: Delta DM, 2MM
Posts: 1,269
HUCA Fail
As we flyertalkers know, HUCA is a valuable asset in the struggle to get things done with DL.
Just thought that I'd share yesterday I had a simple award ticket reissue that needed to be done. I called. After a few minute discussion, the agent seemed confused and put me on hold. Not to worry. I HUCA about ten minutes later... and I GOT THE SAME AGENT AGAIN! She said, "oh, I was just dealing with you..." Luckily, HUCA worked on the third time like a charm!
Just thought that I'd share yesterday I had a simple award ticket reissue that needed to be done. I called. After a few minute discussion, the agent seemed confused and put me on hold. Not to worry. I HUCA about ten minutes later... and I GOT THE SAME AGENT AGAIN! She said, "oh, I was just dealing with you..." Luckily, HUCA worked on the third time like a charm!
Jul 6, 2016 | 8:33 am
#2
Join Date: May 2015
Location: DCA
Programs: UA 1K, AA EXP, DL PM, Marriott Titanium
Posts: 6,974
As we flyertalkers know, HUCA is a valuable asset in the struggle to get things done with DL.
Just thought that I'd share yesterday I had a simple award ticket reissue that needed to be done. I called. After a few minute discussion, the agent seemed confused and put me on hold. Not to worry. I HUCA about ten minutes later... and I GOT THE SAME AGENT AGAIN! She said, "oh, I was just dealing with you..." Luckily, HUCA worked on the third time like a charm!
Just thought that I'd share yesterday I had a simple award ticket reissue that needed to be done. I called. After a few minute discussion, the agent seemed confused and put me on hold. Not to worry. I HUCA about ten minutes later... and I GOT THE SAME AGENT AGAIN! She said, "oh, I was just dealing with you..." Luckily, HUCA worked on the third time like a charm!
If I have a complex issue, I keep calling until I get someone with a Minnesota accent. Works every time.
Jul 6, 2016 | 10:26 am
#6
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,680
When I need to call in I tend to do it later in the evening when I would guess call load is lower, so it seems plausible I've spoken with the same agent twice... but it's only happened once that I am certain of, because the agent has a particularly distinctive voice and said up front "this is ___ in ___" identifying which call center they're in. (To be clear, this was across two unrelated calls, not a HUCA)
Jul 6, 2016 | 11:17 am
#7
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
As we flyertalkers know, HUCA is a valuable asset in the struggle to get things done with DL.
Just thought that I'd share yesterday I had a simple award ticket reissue that needed to be done. I called. After a few minute discussion, the agent seemed confused and put me on hold. Not to worry. I HUCA about ten minutes later... and I GOT THE SAME AGENT AGAIN! She said, "oh, I was just dealing with you..." Luckily, HUCA worked on the third time like a charm!
Just thought that I'd share yesterday I had a simple award ticket reissue that needed to be done. I called. After a few minute discussion, the agent seemed confused and put me on hold. Not to worry. I HUCA about ten minutes later... and I GOT THE SAME AGENT AGAIN! She said, "oh, I was just dealing with you..." Luckily, HUCA worked on the third time like a charm!
Jul 6, 2016 | 11:20 am
#8
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 28,002
If the first agent couldn't get it done, why give them a second chance only a few minutes later? I don't think they've learned how to do something/been told it's within the rules within 10 minutes.
Jul 6, 2016 | 12:08 pm
#9
Original Poster
Join Date: Sep 2010
Location: NYC
Programs: Delta DM, 2MM
Posts: 1,269
Correct. Adding a return segment to an itinerary doesn't have to be done through an international reissue desk. The MSP agent I got on the third try had it done and ticketed in about 40 seconds.
Jul 6, 2016 | 2:07 pm
#11
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,407
Ya, every time I hear / see that TV commercial for "My Pillow", it sounds exactly like <former MN Gov> Jesse Ventura. . . .
He alwayz says they're made in Minnesota!
Besides . . . . How can you buy a pillow from a TV ad, anyway?!?
Don't'cha hafto feel it to see if you like it?!?
He alwayz says they're made in Minnesota!
Besides . . . . How can you buy a pillow from a TV ad, anyway?!?
Don't'cha hafto feel it to see if you like it?!?
Jul 6, 2016 | 2:13 pm
#12
Moderator: Hyatt, American Express; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester
Posts: 21,680
)
Jul 6, 2016 | 5:19 pm
#13
Join Date: May 2015
Posts: 2,881
Jul 6, 2016 | 6:40 pm
#14
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,997
20-30 seconds to answer, you mean?
Jul 6, 2016 | 9:43 pm
#15
Join Date: May 2015
Posts: 2,881
20-30 seconds to finish their last call and return to the queue for the next call. After ending the call, Res agents may need to write remarks in records or finish making changes after they confirmed them with the customer.