As we flyertalkers know, HUCA is a valuable asset in the struggle to get things done with DL.

Just thought that I'd share yesterday I had a simple award ticket reissue that needed to be done. I called. After a few minute discussion, the agent seemed confused and put me on hold. Not to worry. I HUCA about ten minutes later... and I GOT THE SAME AGENT AGAIN! She said, "oh, I was just dealing with you..." Luckily, HUCA worked on the third time like a charm!