Originally Posted by
flyerCO
If the first agent couldn't get it done, why give them a second chance only a few minutes later? I don't think they've learned how to do something/been told it's within the rules within 10 minutes.
Correct. Adding a return segment to an itinerary doesn't have to be done through an international reissue desk. The MSP agent I got on the third try had it done and ticketed in about 40 seconds.