Delta 24 Hour "Risk Free" Cancellation Policy Consolidated Thread
Oct 21, 2005, 12:22 pm
#46
Join Date: Nov 2003
Location: MCO
Posts: 3,030
Originally Posted by MarshnConsMom
This is what was listed on their website: I put in bold where it states the no paper ticket policy.
Risk-free Cancellation
As part of our Low Fare Promise, you can now get a refund for electronic tickets you purchased directly through Delta. You don’t even have to call.
Once you've bought your ticket, you have a day to cancel a ticket for any reason and receive a full refund—including any prepaid fees and Direct Ticketing Charges—with no cancellation fee.
See full terms and conditions for additional details.
Here’s how it works:
Use your name and flight confirmation number or your SkyMiles number and PIN to search for your itinerary. Then, cancel your ticket. Your refund will be automatically applied to your original form of payment.
If you purchased your ticket at a Delta ticket office or airport ticket counter, e-mail your receipt number (beginning with 006) for a refund of the Direct Ticketing Charge.
Terms & Conditions
Tickets/Cancellation:
Cancellation request must be made by midnight of the day after the ticket is purchased or midnight of the departure date of the first flight, whichever comes first. Available only for tickets purchased at the time of reservation through Delta ticket offices and airport ticket counters, Reservation Sales, or at delta.com or flysong.com.
Validity:
Valid for travel originating in the United States, U.S. Virgin Islands, Puerto Rico, and Canada, regardless of where the ticket is purchased.
If you wish to pay for your ticket with any paper currency—such as cash, or check, or denied boarding voucher—you may make the reservation over the phone, which will guarantee the fare for 24 hours. Your ticket must be purchased at a Delta ticketing location by midnight of the following day, or your reservation will be cancelled. Once purchased, these tickets will not be eligible for cancellation under the Risk-Free Cancellation policy.
Does not apply to paper tickets or to non-revenue tickets such as SkyMiles Awards.
Miscellaneous:
Cancellation request does not need to go through the same area in which the ticket was purchased. For example, if you purchase via Reservations, you can cancel through delta.com.
Fares, offers and rules are subject to change without notice.
Risk-free Cancellation
As part of our Low Fare Promise, you can now get a refund for electronic tickets you purchased directly through Delta. You don’t even have to call.
Once you've bought your ticket, you have a day to cancel a ticket for any reason and receive a full refund—including any prepaid fees and Direct Ticketing Charges—with no cancellation fee.
See full terms and conditions for additional details.
Here’s how it works:
Use your name and flight confirmation number or your SkyMiles number and PIN to search for your itinerary. Then, cancel your ticket. Your refund will be automatically applied to your original form of payment.
If you purchased your ticket at a Delta ticket office or airport ticket counter, e-mail your receipt number (beginning with 006) for a refund of the Direct Ticketing Charge.
Terms & Conditions
Tickets/Cancellation:
Cancellation request must be made by midnight of the day after the ticket is purchased or midnight of the departure date of the first flight, whichever comes first. Available only for tickets purchased at the time of reservation through Delta ticket offices and airport ticket counters, Reservation Sales, or at delta.com or flysong.com.
Validity:
Valid for travel originating in the United States, U.S. Virgin Islands, Puerto Rico, and Canada, regardless of where the ticket is purchased.
If you wish to pay for your ticket with any paper currency—such as cash, or check, or denied boarding voucher—you may make the reservation over the phone, which will guarantee the fare for 24 hours. Your ticket must be purchased at a Delta ticketing location by midnight of the following day, or your reservation will be cancelled. Once purchased, these tickets will not be eligible for cancellation under the Risk-Free Cancellation policy.
Does not apply to paper tickets or to non-revenue tickets such as SkyMiles Awards.
Miscellaneous:
Cancellation request does not need to go through the same area in which the ticket was purchased. For example, if you purchase via Reservations, you can cancel through delta.com.
Fares, offers and rules are subject to change without notice.
Second, do you have a link to that page? When I go to http://www.delta.com/planning_reserv...mise/index.jsp, I get different wording, and cannot see where it says no paper tickets.
Oct 21, 2005, 12:37 pm
#47
Join Date: Jan 2005
Location: NYC
Programs: DL, SPG (Gold)
Posts: 2,039
Originally Posted by vinnmann
Second, do you have a link to that page? When I go to http://www.delta.com/planning_reserv...mise/index.jsp, I get different wording, and cannot see where it says no paper tickets.
http://www.delta.com/traveling_check...tion/index.jsp
A.J.
Oct 21, 2005, 1:54 pm
#48
Join Date: Oct 2005
Posts: 2
Originally Posted by wleemoore025
someone just posted what I wanted to... was going thru signup process
I figured I'd pass along what I read.
Oct 21, 2005, 2:13 pm
#49
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
Keep the printout of the DL web page (that you pasted here), detailing DL's risk-free cancellation policy. You can send that to AmEx with your dispute request. Also document the date and time that you called DL, and perhaps you noted the CSR's name who you spoke with. AmEx is usually very accommodating.
Also, every reservation has a 'history' attached to it which shows the exact date and time that any changes were made to the reservation. You as a consumer usually do not have access to this, but if AmEx wants more proof (unlikely), you can refer them to this history and ask that they obtain a copy of this history directly from DL using your record locator.
I am sure it will work out in the end.
Also, every reservation has a 'history' attached to it which shows the exact date and time that any changes were made to the reservation. You as a consumer usually do not have access to this, but if AmEx wants more proof (unlikely), you can refer them to this history and ask that they obtain a copy of this history directly from DL using your record locator.
I am sure it will work out in the end.
Oct 21, 2005, 4:16 pm
#50
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,527
Originally Posted by Bulldog King
Oct 21, 2005, 6:08 pm
#51
Join Date: Nov 2003
Location: MCO
Programs: DL MM
Posts: 112
There's a possibility of conflicting versions of the "risk-free cancellation" policy.
However when I made and paid for the reservation, there was no indication prior to payment (that I can remember) that a paper ticket will be issued. I realized that a paper-ticket will be issued only after I'd received and read the e-mail confirmation. All flight segments are either DL or DL code-share.
Thanks all, for your info and helpful suggestions. ^
However when I made and paid for the reservation, there was no indication prior to payment (that I can remember) that a paper ticket will be issued. I realized that a paper-ticket will be issued only after I'd received and read the e-mail confirmation. All flight segments are either DL or DL code-share.
Thanks all, for your info and helpful suggestions. ^
Oct 25, 2005, 9:23 am
#52
Join Date: Nov 2003
Location: MCO
Programs: DL MM
Posts: 112
DL called me to apologize!
Just received a call from Delta admitting that it had made a mistake, and is refunding the $150 cancellation penalty that it had previously charged to me.
I'm glad that Delta is being proactive about fixing its mistake(s), and thanked the gentleman who'd called me. I do hope that Delta has corrected its internal processes so that no one else will be affected by this again.
All's end that ends well. ^
I'm glad that Delta is being proactive about fixing its mistake(s), and thanked the gentleman who'd called me. I do hope that Delta has corrected its internal processes so that no one else will be affected by this again.
All's end that ends well. ^
Jul 6, 2006, 11:46 pm
#54
Join Date: Sep 2005
Posts: 763
Cancellation request must be made by midnight of the day after the e>ticket is purchased or midnight of the departure date of the first flight, whichever comes first.
Is the risk-free cancellation policy for midnight in my local time zone or midnight Eastern time?
I've called three times - 1 said local, 2 said Eastern.
Thanks!
Jul 7, 2006, 9:42 am
#55
Join Date: Jun 2004
Location: CA/UT
Programs: Delta Gold, Starwood GM
Posts: 710
Originally Posted by whistler814
I need some help...I've searched and I've called...
Is the risk-free cancellation policy for midnight in my local time zone or midnight Eastern time?
I've called three times - 1 said local, 2 said Eastern.
Thanks!
Is the risk-free cancellation policy for midnight in my local time zone or midnight Eastern time?
I've called three times - 1 said local, 2 said Eastern.
Thanks!
Jul 7, 2006, 1:08 pm
#56
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,092
Booked a flight for Nov recently and realized later that night that I booked the wrong date. Called in to SMS pleading stupidity to get it changed. Since it was within 24 hours (or something like that she said), she did a cancel, and a rebook. No charge for telephone booking or change. But probably will not get the 500 mile bonus either.
Even though the new ticket cost more ( I had already looked it up before I called), it was a pleasant experience.
Looking back, I should have known I could have just cancelled it.
Even though the new ticket cost more ( I had already looked it up before I called), it was a pleasant experience.
Looking back, I should have known I could have just cancelled it.
Jul 30, 2006, 11:19 pm
#57
FlyerTalk Evangelist
Join Date: Apr 2003
Location: Honolulu, Hawaiʻi [+MKK4 EBBER R577 EDSEL R577 ELKEY EXERT]
Posts: 15,830
Risk-free Cancellation--Cancel by Midnight Which Time Zone?
My apologies if this has been posted before. The search feature is down and Google search isn't finding anything for me.
Which time zone does the "Risk-free Cancellation" program work off of. EST? GMT?
Which time zone does the "Risk-free Cancellation" program work off of. EST? GMT?
Jul 31, 2006, 5:37 am
#58
Join Date: Jul 1999
Location: Land of 10,000 Upgrades
Posts: 9,465
Jul 31, 2006, 5:45 am
#59
Join Date: Jan 2004
Location: Louisville, KY, USA
Posts: 2,583
Originally Posted by Kahuna
A Delta agent advised me that it the cancellation policy is based on Zulu (military) time. In fact, I have been able to cancel reservations online and receive a full refund 46 hours after making them.
Jul 31, 2006, 8:37 am
#60
Join Date: Apr 2003
Location: Right here
Posts: 2,940
Originally Posted by mshaikun
For us non-military types living in the Eastern time zone, when is that? If I bought a ticket at 9 PM EDT on Sunday, what is the latest free cancellation time in EDT?