Delta 24 Hour "Risk Free" Cancellation Policy Consolidated Thread
Jul 16, 2023, 2:01 pm
#451
Join Date: Jul 2003
Location: Atlanta
Posts: 5,202
Logon to delta.com. Put in first name, last name and ticket number. You’ll likely see the full value there. 75%+ of my ecredits are not in my wallet. I have to track them manually.
Jul 16, 2023, 2:32 pm
#452
Join Date: Jun 2008
Posts: 161
No option to put the ticket number, first name, last name. I have tried using ticket number in the "certificate number" field, contact info, credit card number for both me and my husband, and under his Sky Miles account - these are the options I have. None retrieve any kind of ecredit. Also, part of my ticket was using a different credit, so I think would have gone back to that ecredit, and all my others show as closed.
I would also assume that the agent would have mentioned that when I called. He just sounded confused and submitted the ticket request.
I would also assume that the agent would have mentioned that when I called. He just sounded confused and submitted the ticket request.
Jul 16, 2023, 2:35 pm
#453
Join Date: Jun 2008
Posts: 161
No option to put the ticket number, first name, last name. I have tried using ticket number in the "certificate number" field, contact info, credit card number for both me and my husband, and under his Sky Miles account - these are the options I have. None retrieve any kind of ecredit. Also, part of my ticket was using a different credit, so I think would have gone back to that ecredit, and all my others show as closed.
I would also assume that the agent would have mentioned that when I called. He just sounded confused and submitted the ticket request.
I would also assume that the agent would have mentioned that when I called. He just sounded confused and submitted the ticket request.
Jul 16, 2023, 9:10 pm
#455
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,535
I have experienced the same thing.
Despite clicking on refund (instead of eCredit), and despite having an email confirming refund, Delta gave me an eCredit. Even more frustrating is can't see the eCredit myself, but DL agents can see it, so would have to call to book and use the eCredit.
Despite clicking on refund (instead of eCredit), and despite having an email confirming refund, Delta gave me an eCredit. Even more frustrating is can't see the eCredit myself, but DL agents can see it, so would have to call to book and use the eCredit.
Jul 16, 2023, 11:47 pm
#456
Join Date: Jun 2008
Posts: 161
Jul 17, 2023, 7:41 am
#457
Join Date: Nov 2018
Location: NYC
Programs: AS 75K, DL Platinum
Posts: 631
Did you try calling? I've had this happen to me, but the agent was able to see the error and fix it. Basically, the ticket ended up in a "stuck" state where it had been cancelled, but the refund flow was not triggered because of some IT bug.
(I will note the agent I got was clearly very experienced and had to try several systems to push the refund through, but they eventually managed to do it. So you might have to HUCA a few times or ask for a trainer)
(I will note the agent I got was clearly very experienced and had to try several systems to push the refund through, but they eventually managed to do it. So you might have to HUCA a few times or ask for a trainer)
Jul 17, 2023, 8:03 am
#458
Join Date: Jun 2008
Posts: 161
Did you try calling? I've had this happen to me, but the agent was able to see the error and fix it. Basically, the ticket ended up in a "stuck" state where it had been cancelled, but the refund flow was not triggered because of some IT bug.
(I will note the agent I got was clearly very experienced and had to try several systems to push the refund through, but they eventually managed to do it. So you might have to HUCA a few times or ask for a trainer)
(I will note the agent I got was clearly very experienced and had to try several systems to push the refund through, but they eventually managed to do it. So you might have to HUCA a few times or ask for a trainer)
Jul 17, 2023, 8:49 pm
#459
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,558
I think partner metal - and MAYBE a non-006 ticket - could be at play here.
then again I can’t get into DL.dumb because of an outage right now.
then again I can’t get into DL.dumb because of an outage right now.
Jul 18, 2023, 8:00 am
#461
Join Date: Aug 2010
Location: LAS, MPL
Programs: DL Platinum, 1 MM
Posts: 1,322
In the past I have been successful in speeding up the process with Delta by filing a complaint with the BBB. It's been a while, but I think I got a positive (for me) response within a couple of days.
Jul 29, 2023, 8:57 am
#462
Join Date: Jun 2008
Posts: 161
I purchased a ticket 2 weeks ago, canceled online within a few hours. I was doing accounting today and noticed I never got a refund. Ticket is definitely canceled, no ecredits either. Unfortunately, I can't find any of the emails showing the timing of the cancellation (not sure I got any, I'm usually not stupid enough to delete stuff like this, but maybe I was having a dumb day??) I talked to the phone rep and he seemed quite confused on what happened and submitted a refund request, so now I have to wait 7-30 days to hear back. Really annoying.
I have never had any issue with the 24 hour refund process before. Has anyone else and what was the outcome?
I can deal with a credit if I need to, since I don't have proof, but don't even have that at the moment and I have to buy a ticket in the next week or so that I can use for part of it.
I have never had any issue with the 24 hour refund process before. Has anyone else and what was the outcome?
I can deal with a credit if I need to, since I don't have proof, but don't even have that at the moment and I have to buy a ticket in the next week or so that I can use for part of it.
Jul 30, 2023, 1:20 pm
#463
Join Date: Jan 2008
Location: LEX
Programs: Delta Reserve - PM
Posts: 1,143
Although it typically never takes that long, most merchants will parrot the line “refunds could take 7-10 business days before they show up on your account.”
Did you use credit or debit card? Debit card banks typically take MUCH longer with refund processing.
Did you use credit or debit card? Debit card banks typically take MUCH longer with refund processing.
Jul 30, 2023, 1:52 pm
#464
Join Date: Jun 2008
Posts: 161
It had been almost 3 weeks since the cancellation. Credit card. They did finally issue a refund, but if I hadn’t noticed, and contacted customer service, and waited another 10 days for them to respond, then I would not have gotten the money back. Once they processed the refund it appeared in my account within a couple of days.
Jul 30, 2023, 3:22 pm
#465
Join Date: Jul 2003
Location: Atlanta
Posts: 5,202
It had been almost 3 weeks since the cancellation. Credit card. They did finally issue a refund, but if I hadn’t noticed, and contacted customer service, and waited another 10 days for them to respond, then I would not have gotten the money back. Once they processed the refund it appeared in my account within a couple of days.