upgrades out of order - confirmed
Feb 12, 2016, 10:27 am
#1
Original Poster
Join Date: Aug 2009
Location: All over
Programs: MR, HH, DL, ALK
Posts: 136
upgrades out of order - confirmed
Have to opine because there's concrete evidence of an upgrade glitch. My buddy and I booked the same flights, on the same day (mine a few hours before) in the same classes of service. He's a platinum person and I'm diamond.
The diamond desk was able to contact ticketing and review and upgrade me, so I do give Delta credit for fixing the situation.
The bigger issue is that there's clearly a glitch in the automatic upgrade system. Most folks don't have this type of situation occur to properly compare upgrades and ensure everything worked as published / promised.
The diamond desk was able to contact ticketing and review and upgrade me, so I do give Delta credit for fixing the situation.
The bigger issue is that there's clearly a glitch in the automatic upgrade system. Most folks don't have this type of situation occur to properly compare upgrades and ensure everything worked as published / promised.
Feb 12, 2016, 12:34 pm
#2
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Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,045
Have to opine because there's concrete evidence of an upgrade glitch. My buddy and I booked the same flights, on the same day (mine a few hours before) in the same classes of service. He's a platinum person and I'm diamond.
The diamond desk was able to contact ticketing and review and upgrade me, so I do give Delta credit for fixing the situation.
The bigger issue is that there's clearly a glitch in the automatic upgrade system. Most folks don't have this type of situation occur to properly compare upgrades and ensure everything worked as published / promised.
The diamond desk was able to contact ticketing and review and upgrade me, so I do give Delta credit for fixing the situation.
The bigger issue is that there's clearly a glitch in the automatic upgrade system. Most folks don't have this type of situation occur to properly compare upgrades and ensure everything worked as published / promised.
Feb 12, 2016, 1:11 pm
#3
Join Date: Sep 2011
Location: Minneapolis, formerly the shores of Lake Minnetonka
Programs: DL PM (and KM)
Posts: 394
What was the glitch? You don't state what happened or how you know it was a glitch. For example if your reservation hadn't been ticketed yet, and his had, he would have gotten it. There's also a few other reaaons, but it'sall a guess till you say why you think this was a glitch.
Feb 12, 2016, 1:15 pm
#4
Original Poster
Join Date: Aug 2009
Location: All over
Programs: MR, HH, DL, ALK
Posts: 136
If folks reading this thread fail to put together the title "upgrades out of order" with what I included as a description of two flyers with the same tickets for the same dates with different statuses, then well, don't reply and just move on with your FT experience for the day.
Thanks for reading. Please contain your snark.
Feb 12, 2016, 1:21 pm
#5
Join Date: Nov 2008
Location: SAN
Programs: DL PM
Posts: 428
I don't think the replies have been snarky so much as seeking missing information. Sure, worthless might be a bit harsh, but your post was vague and didn't leave a lot to discuss. We can infer that (likely) he got the upgrade while you did not but you mentioned nothing of the parameters that are at fault. Was it full Y fares and should have been done at ticketing? Was this with RUCs processed out of order? Was it at the window and his comp UG was processed and yours wasn't?
I read this originally and wondered the specifics myself but figured someone else would prompt you for them.
I read this originally and wondered the specifics myself but figured someone else would prompt you for them.
Feb 12, 2016, 1:35 pm
#6
Join Date: Jun 2004
Location: San Diego
Programs: IHG Spire Amb, HH Diamond, DL Diamond and 1MM
Posts: 3,611
Happened to me
The OP's situation is entirely possible because it was happening to me in fall 2014. I'd book same exact flights on separate tickets with my Plat wife, and she'd get upgraded at the five-day window while I'd go to a gate upgrade after watching the first class cabin seats slowly fill on the seating chart.
Eventually an IT guy looked at my account. Still don't know why it was happening or how it was fixed, but it was.
As far as I know it's rare because the OP is the only person on FT who says it happens.
Eventually an IT guy looked at my account. Still don't know why it was happening or how it was fixed, but it was.
As far as I know it's rare because the OP is the only person on FT who says it happens.
Last edited by Bowgie; Feb 13, 2016 at 12:41 am
Feb 12, 2016, 1:47 pm
#7
Original Poster
Join Date: Aug 2009
Location: All over
Programs: MR, HH, DL, ALK
Posts: 136
is it rare?
The OP's situation is entirely possible because it was happening to me in fall 2014. I'd book same exact flights on separate tickets with my Plat wife, and she'd get upgraded at the five-day window while go to a gate upgrade after watching the first class cabin seats slowly fill on the seating chart.
Eventually an IT guy looked at my account. Still don't know why it was happening or how it was fixed, but it was.
As far as I know it's rare because the OP is the only person on FT who says it happens.
Eventually an IT guy looked at my account. Still don't know why it was happening or how it was fixed, but it was.
As far as I know it's rare because the OP is the only person on FT who says it happens.
I wrote into DL asking for more information about why it happened. Not sure anyone on their end will actually take the time to research or understand.
Feb 12, 2016, 3:38 pm
#9
FlyerTalk Evangelist
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Location: San Antonio
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What bothers me the most on FT are snarky, rude comments.
If folks reading this thread fail to put together the title "upgrades out of order" with what I included as a description of two flyers with the same tickets for the same dates with different statuses, then well, don't reply and just move on with your FT experience for the day.
Thanks for reading. Please contain your snark.
If folks reading this thread fail to put together the title "upgrades out of order" with what I included as a description of two flyers with the same tickets for the same dates with different statuses, then well, don't reply and just move on with your FT experience for the day.
Thanks for reading. Please contain your snark.
Basically you've given nothing to support your claim as confirmed.
Feb 12, 2016, 3:49 pm
#10
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
What bothers me the most on FT are snarky, rude comments.
If folks reading this thread fail to put together the title "upgrades out of order" with what I included as a description of two flyers with the same tickets for the same dates with different statuses, then well, don't reply and just move on with your FT experience for the day.
Thanks for reading. Please contain your snark.
If folks reading this thread fail to put together the title "upgrades out of order" with what I included as a description of two flyers with the same tickets for the same dates with different statuses, then well, don't reply and just move on with your FT experience for the day.
Thanks for reading. Please contain your snark.
Feb 12, 2016, 4:09 pm
#11
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
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Then please since the rest of us are obviously too dumb to figure it out, state how this is confirmed.
Reading the OP, actually supports the fact that it happened how it should. It appears there was a ticketing issue, thus with no ticket issued, no upgrade would process. Thus it was processed in order.
Reading the OP, actually supports the fact that it happened how it should. It appears there was a ticketing issue, thus with no ticket issued, no upgrade would process. Thus it was processed in order.
Feb 12, 2016, 5:06 pm
#12
Original Poster
Join Date: Aug 2009
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Posts: 136
Then please since the rest of us are obviously too dumb to figure it out, state how this is confirmed.
Reading the OP, actually supports the fact that it happened how it should. It appears there was a ticketing issue, thus with no ticket issued, no upgrade would process. Thus it was processed in order.
Reading the OP, actually supports the fact that it happened how it should. It appears there was a ticketing issue, thus with no ticket issued, no upgrade would process. Thus it was processed in order.
There are two people who both booked T fare class tickets on the same day for exactly the same trip (consider everything equal at booking). One of them, a platinum member, got upgraded yesterday at T-120. The other, a diamond member, did not and had to call Delta and spend 20 minutes on the phone to get them this morning to push through the upgrade that Delta's automated system failed to process appropriately.
There was an automated upgrade glitch. It would be reassuring to know this does not happen all that often, but you have to wonder.
Feb 12, 2016, 5:08 pm
#13
Original Poster
Join Date: Aug 2009
Location: All over
Programs: MR, HH, DL, ALK
Posts: 136
I was trying to be casual, but yes, fare classes were in sync. Almost everything in sync here. No reason that a person with less status would be upgraded before a person with more status.
Feb 12, 2016, 5:10 pm
#14
Join Date: Mar 2010
Location: Minneapolis
Programs: Delta Plat Kool-Aid Drinker, Hyatt Diamond, SPG GM, Marriott GM, Hilton GM, and Priority Club GM
Posts: 1,184
I can't get past how folks like to pick apart everything on this board. It's a casual discussion. Nothing I said supports Delta's glitch.
There are two people who both booked T fare class tickets on the same day for exactly the same trip (consider everything equal at booking). One of them, a platinum member, got upgraded yesterday at T-120. The other, a diamond member, did not and had to call Delta and spend 20 minutes on the phone to get them this morning to push through the upgrade that Delta's automated system failed to process appropriately.
There was an automated upgrade glitch. It would be reassuring to know this does not happen all that often, but you have to wonder.
There are two people who both booked T fare class tickets on the same day for exactly the same trip (consider everything equal at booking). One of them, a platinum member, got upgraded yesterday at T-120. The other, a diamond member, did not and had to call Delta and spend 20 minutes on the phone to get them this morning to push through the upgrade that Delta's automated system failed to process appropriately.
There was an automated upgrade glitch. It would be reassuring to know this does not happen all that often, but you have to wonder.
Feb 12, 2016, 6:34 pm
#15
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
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Howeveryou comment they had to contact ticketing. This sounds like while you had a reservation, you had no ticket issued yet. Thus since your friend had his ticket issued, he was next in line to upgrade. You don't enter the queue till you're ticketed. Thus it wasn't out of order, it was done exactly how it's supposed to happen. The question in this case is why did it take so long to ticket. Did you buy direct from DL or was it done through a travel agency? If the latter, those frequently aren't ticketed by the agent/agency till later in the day. If DL normally those are done fairly quickly. However if there's an issue then it can be delayed till its worked by someone in ticketing manually.